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This was my first trip to London. In the inner city most of the staff, and people in general, I encountered were very rude and not helpful. The staff at this hotel were great and made my last night in London the best one. Great room, very clean, big soft bed, convenient shuttles and great fitness ...
The hotel was convenient for our flight from Heathrow the next day as there was a shuttle bus available.
The place is perfect, and they have good food , the room was clean and comfortable, everything you need for a comfortable stay is in the room.
Very convenient using pod from T5 Room adequate size. Clean and comfortable. Staff very pleasant and friendly. Nice bar overlooking runways.
Easy and fast to get to from Heathrow. Ashley at front desk Check-In was simply a breath of fresh air, amazing friendly and efficient. It was 9pm and we needed to eat. The Bar and Restaurant were open and staff at both were friendly and helpful. They went out of their way to arrange options. We decided ...
Lovely hotel, warm welcome and xcellent food. Bed was a little firm and the bathroom a bit old fashioned. We used the airport hoppa bus from outside the hotel which took about 10 minutes to the terminal. All in all a good experience and an easy option for your Heathrow commute. Noise was not an ...
It was very nice and great value for for money spa was very relaxing and the lady working in the spa was very nice and welcoming.
Whenever I stay here it’s always a very pleasant experience great staff great facilities!
Overall... the room was a well designed large room and was neat and tidy. The water in the shower was warm, not steaming hot as I prefer. The heat wasn’t working properly so it was chilly in the room. Upon calling reception, a portable heater was brought to my room. The television was rather small ...
I would like to commend Natasha the Manager who helped a friend resolve an issue with some luggage. Her reaction was brilliant
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