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The hotel is close to the tram line and the staff give clear information and directions to all the attractions. It is also close to a few shops including Aldi for food shopping. Towels and basic toiletries are provided. It was cold in our room on our first day but that was quickly resolved by a phone ...
Lovely hotel with with touches of the old coaching inn. Room was chilly and no instructions how to warm it up but bed one of the most comfortable. Fridge rather than mini bar, tea and coffee, no biscuits, hairdryer. Stayed in the newer part and walls are thin and doors noisy opening and closing. ...
Staff went out there way to help from 1st contact with a young lady on the phone . To the duty night porter that was on when we came home late from a show . Great hotel will be back
Good: Central Location, Helpful Staff, Modern Room, Breakfast Selection... Indifferent: Smallish room and a small double bed by modern home and hotel standards... Bad: One of the two elevators broken which meant some delays or additional exercise on the stairs..! Overall: Reasonable Value
Reception staff not the best if not a little snotty ! Try a smile ! Some bar staff great 👍 girl doing cocktails very good rest average at best ! Everything in hotel nice ! food very average ! But overall not bad at all ! Probably the best hotel in Luton
Excellent location, friendly staff, parking well explained and available.
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