- Liked: Cleanliness
- Disliked: Staff & service, property conditions & facilities, room comfort
CityStay Apartments - would not recommend at all
We had several issues: Patio door to balcony (we were on third floor) had no key so could not make it safe for children. Windows had no limiters on them so they swung right out and you could have topped out. Windows could not be pulled shut easily because the handle had nothing to pull onto hence the seal was not tight and rendered the double glazing useless and we could hear all the noise from the restaurants we overlooked below plus the fight that broke out at 2 pm. All the problems listed were on both windows in the flat. Also very crucially, we were not told that the flat has safety issues with the cladding following on from the Grenfell Tower incident report and they now have a permanent fire marshall on standby roaming around the building. This should have been told to us. Also one lift was out and had been for over two weeks. Again nothing was said when we booked. Lastly, the wand on shower hose was split so couldn't use it. It was fixed the same day but the replacement hose they put on was too long and so there was no water pressure so the shower wand still didn't work. We were promised that the manager of City Stay Apartments would ring but they never did despite us calling them twice. We have waited nearly three weeks and no response from them. We would not recommend staying with them. Absolute no regard for the safety of their guests whatsoever and no response from them. It has been appalling customer service and lack of honest information.