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"I recently stayed with you on the 18/04 with a checkout of 19/04. In room 23. I had many severe issues with this hotel from the get-go. Firstly you broke our payment agreement which was booked through Hotels.com, the payment was taken the day before arrival which broke the agreement of “pay on the day”. I had messaged you through the website but had no response. Then upon arrival to our room, we found that the only tap in the room was not sufficient enough to provide water. The plug of the sink did not retain water and the gentlemen from the front desk who was on the 4pm shift came into our room and CONFIRMED that the sink was not a suitable power and that the plug was broken. He told us he “did not know what to say” and had called someone to fix it while we went for dinner and if it wasn’t then to go to “Connor” as he had “other venues to take care of” We left for 4 hours and returned to the same inoperable tap and sink. Then later discovered that the shower was faulty too. We went down to reception to find Connor and who I assume was him, told us he only runs the bar and restaurant and has nothing to do with the hotel and could not fix the issue. He then personally went to buy us bottles of water from the garage oposite the hotel. We had to use this to wash our hands, faces and to drink. This is NOT what I expect for a “deluxe” suite. I should have basic access to water. The chair in the room had huge rips "

"Extremely good experience at Horwood House. Everything from the greeting at reception to housekeeping was faultless. Stayed in a deluxe king room which was as expected but above all, very clean and well maintained. Would stay again if in the area. They had the most attentive and polite staff I've ever encountered in a hotel. "

"We had a lovely stay. The room and bedding’s were clean. Staff was helpful. The breakfast was delicious but the same menu everyday which did get tiring after a while. Only issue was the sound from the Aircon which kept going off and on through the night. Other than that we’ll definitely be coming back when we’re in the area"

"Friendly helpful staff, good location"

"Lovely hotel and great views and breakfast from fourteen. Fourteen service was very slow and music loud. "

"Incredible price per night £22. But only one shower towel for 2 guests and shower stacked at 38 degrees - boiling hot, unusable. No rubbish bin in the room, only one bathroom bin. "

"Comfortable beds the staff was super friendly and helpful good value for money. Not far away from the theatre to watch a show and bars and restaurants."

"I had to leave before breakfast "

"Positives: Lovely staff at reception, clean room, comfortable beds. Fairly quiet but we were at the end of the hall. Negatives: Our room was too hot, even though it was quite cool outside. There was an A/C unit, but it was quite loud so we eventually turned it off. The lock on the bathroom door was presumably faulty and had been removed. Cheap toilet paper you would not expect at a 4* hotel. We paid half board but the restaurant staff had not been made aware of this and it was very unclear what was included. We booked as an adult and child and Hotels.com did not make clear on booking that the half board price was for one adult and 0 children. This should be made clear when presenting the available options as it seemed value for money but was not. We ended up sharing a two-course evening meal (which was very nice) and in the morning had a quick breakfast of awful coffee (this really needs to be improved) and a lovely croissant, as most of the other buffet food looked past its best."