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Very little English information in hotel. Local public transport unreliable. Shuttle service provided by hotel was ok. Taxi fares extortionate. Own transport essential. Didn't use the thalasur facilities or the swimming pools, so can't comment. Staff were good. Room facilities for catering ok but ...
Showers were not working in the spa. Shower tray was leaking in the hotel room, which led to carpet outside bathroom being very wet. The breakfast could have been more comprehensive for the price. It was otherwise a very pleasant stay with nice facilities and polite and helpful staff.
Liked most of the things, only 2 things I didn’t like 1 - Bed too small (Queen size) 2 - You take a shower and all the bathroom getting flooded
The staff is friendly. I would like to mention Marat from the front desk he went out of his way to make sure customers feel welcomed.
Only negative was a small choice in the mini bar and very slow room service which I eventually cancelled after waiting 40 mins for a glass of rose.
Excellent, helpful and kind staff who went out of their way to ensure we were comfortable after suffering a recent bereavement. Clean, comfortable rooms & nice outside terrace. Good food (but slightly limited choice for a vegetarian).
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