Compare and book 3 Star hotels in Lake, Sandown

"I asked in advance of my visit if there could be gluten free bread for breakfast (I had pre-booked breakfasts). On the Wednesday the person who greeted me (did not see her Thursday) could not have been more accommodating - she was an excellent representative of the hotel. Breakfast both days was very good and I varied what I ate. Because I got lost on my way back one evening I called in at a pub and had an evening meal there. I was going to eat in the hotel but had no chance. The hotel is far larger than it seems from the front. There were ongoing works in the stairwells which is why I didn't give it a 5 star for decor, but there are signs all over explaining this. I really liked the central compass area, the library the restaurant area all the nods to the maritime themes. I had expected to use the pool but was too late or too tired. The hotel is installing an access ramp. A person in a wheelchair at pavement level asked me as I exited to inform reception to 'let her in'. There is currently some sort of access and I think this woman was local, but a ramp will be an improvement. I slept well, enjoyed the room, used free toiletries and made use of the tea/coffee station, hairdryer and tv. I spent the majority of my time in Portsmouth in the Dockyards so the location was perfect. My only grouch was the disappearance of my cheap plastic shoehorn, shich I brought to help me, was of virtually no £value but I spent about 45 minutes turning everything upside down"

"Tired and patched up in places without any finesse. "

"Friendly helpful staff, shops and cafes nearby."

"yes"

"Quiet and convenient "

"Check-in was quick and straightforward, and the front desk staff were friendly and welcoming. Unfortunately, the stay itself was very disappointing. The radiator in our room appeared to be airlocked and began making loud gurgling noises around 3:30am, waking us up. The noise was constant and intrusive, coming from right next to the bed. I reported the issue to the night desk clerk, who explained the hotel was fully booked and we couldn’t be moved. He did switch the heating system off, which stopped the noise, but by then I was fully awake and struggled to get back to sleep. There were also other issues in the room. The hairdryer’s PAT test had expired, which raises safety concerns, and the shower pressure was excessively harsh—so sharp it was almost unusable. I raised the radiator issue again with the morning desk clerk, but the response was underwhelming. Aside from an apology, I was simply advised to leave a review. Given the poor night’s sleep and the overall experience, this felt inadequate. At £80 for the night—followed by a three-hour drive the next day—I expected a much better standard of comfort and customer care. Unfortunately, this experience fell short, and based on this stay, I would choose a Premier Inn in future."

"Room was clean, but a little smelly after running the tap. Wardrobe was ridiculously small, like an armoir rather than a wardrobe. My dresses didn’t fit. Luckily radiator in bedroom was adjustable as it was very warm. Heaps of tea and coffee but we had to pop our fresh milk onto the windowsill outside as no fridge in room. Staff were excellent Slept well despite what appeared to be someone playing (badly) the last post on a cornet, down the hall."