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Upon our arrival the Front Office staff was very pleasant and helpful. Offered to hold our luggage while we ate lunch at their exquisite restaurant. while we ate the Front Desk Rep brought us our room keys and a complimentary check in bag. Once in our room it was a breathe taking view of the ocean ...
The location is amazing but the staff is what truly sets this place apart! Truly helpful, and we suggest you take their advice on places, etc. They set up a tour for us to the Rosario Islands... truly amazing. Also, from their location the Havana Club is a short walk ... highly recommended at or ...
I went for a wedding and Leonel and Karen went out of their way to help us in every possible way. I needed a hair dresser and make up artist and Leonel made it happen with no hesitation at all. I also needed 4 gigantic balloons to be blown with helium and between Karen and Leonel they made it happen. ...
This hotel is located in a prime area of Cartagena, with easy access to some of the best restaurants in the city. The staff were incredibly friendly and helpful
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