8/10 Good
Jake
Travelled with partner
25 Apr 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have no issue with the price. I like the room that I booked, which is deluxe room. On gg maps, it's said 10-15 mins walk to the mall and mrt, but actually it's more like 20-30 mins walk in real life. But I think other hotels with this price range are all the same, so it's acceptable.
What I don't like is the front desk staffs seem cold, beside that, during check-in, they asked me if I like bathtub or standing, while my booking was clearly bathtub, and I even type it again on the special request. After I repeat, they said that bathtub had to wait 2-3 hrs, we tired so we said standing is ok. The staff gave me the key card, said this room is free upgrade. But when I saw the room, it was bad, smaller and uglier. So I went back immediately, said I want the room I booked, no need upgrade. They gave me my room on the spot, with out waiting, much better than the upgraded room. So it's a bit shady here that they told me I have to wait, and told me I got free upgrade. Feel like they tried to trick me to stay in the room they want instead of my booking room....
Jake
Stayed 1 night in Apr 2024