Ratings based on 417 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from tokyo

立地はとても良い

Posted 01-Aug-2015
値段相応のホテルだと思います。 立地は良くショッピングや食事へ行くのに便利でした。 チエックイン時のスタッフの対応が遅く少し待たされました。
2 out of 5
by A verified traveller from 東京

ロケーションは良いが、建物が古い

Posted 22-Jul-2015
Pros: ロケーションの良さ
Cons: スタッフの対応
Location: MRTのサマセット駅とドービーゴート駅の中間
サマーセットとドービーゴートの間に位置し、ロケーションは非常によい。しかし、建物の1階と、2階には雑多な店舗が入居しており、雰囲気を損ねている。出張者には問題ないものの家族連れにはお薦めしない。建物が古いため、部屋も古い感じ。ホテルのスタッフの対応は、乳幼児連れにもかかわらず、喫煙部屋に通されるなど、あまり良い印象はない。
Comment from Hotel Management
24-Jul-2015 by Concorde Hotel Singapore, Hotel Management
Dear Naka Thank you for taking time to share your thoughts and experience on Expedia. We are sincerely concerned about your perception of our hotel. I am disappointed to learn that we fell short of your expectations on this occasion, and I offer you my apologies for any inconvenience caused. Please rest assured that we have addressed the smoking room issue with our Managers concern so that corrective action can be taken to prevent recurrence. Also, in line with our continuous efforts and commitment to maintain the highest possible standards of comfort and facilities offered to all our Guests, we have embarked on a refurbishment program, with all our Suites and Premier Club Rooms already completed in January 2015. Refurbishment of other parts of the hotel will done be in separate phases. Your helpful comments are much appreciated and your feedback will help us to improve the standard of facilities and services offered to all our Guests. Thank you once again for your valuable feedback, and I hope that we will have the pleasure of welcoming you back to Concorde Hotel Singapore in the future! Always at your service Karl L. Muir General Manager Concorde Hotel Singapore
3 out of 5
Recommended
for Business Travellers
by A verified traveller from さいたま市

サマーセット駅から5分以内で着く便利なホテル

Posted 20-Jul-2015
Pros: 交通便利、使い易い。
Cons: 部屋の清潔感は改善すべき。アメニティのお茶は使用分だけ毎日補充してほしい。
Location: サマーセット駅直結のショッピングビル経由で地上に出れるのであまり暑くなく歩けます。シンガポールはマーライオン、セントーサ島以外あまり観るところはありませんが、お洒落な酒場がベイエリアにたくさんありますので、南国のシティライフを楽しみましょう。
オーチャードロードに面し、地下鉄駅に近くあちこち動き回るビジネスパーソンには便利です。ホテルの施設は特別良いというわけではありませんが、通常期待するアメニティ・サービスは受けられました。チェックインのとき、バスタブ付きの部屋をどうしても、というリクエストにも応えてくれましたし、LUNCHビュフェで予約を入れていなかったのですが、一人用のテーブルを確保してという突然の要求にも、臨機応変に用意してくれました。ただ残念なのはバスルームはあまりきれいではありませんでした。また到着日の夜、遅くまでカラオケの歌声が部屋まで聞こえてきて少々うるさかったのは気になります。とにかくある程度割り切って考えられる人には価値のあるホテルだと思います。
4 out of 5
Recommended
for Everyone
by A verified traveller

Value for money

Posted 13-Jul-2015
Spacious room and great value for money. Location far end of orchard road but didn't mind this at all to walk off all great dining experience in Singapore
4 out of 5
Recommended
for Everyone
by A verified traveller from 日本

MRTから近い。

Posted 11-Jul-2015
Pros: ロケーション
Cons: シャワー
オーチャロード沿いでしかもMRTから近い。 しかし3階のロビーはわかりにくいです。(初めてだと探すかも?) taxiだとエントランスまでホテルを一回転するイメージです。 シャワーは固定式←これは是非改善してほしいですね。 湯量は問題ありません。
1 out of 5
by A verified traveller from Singapore

Disappointing stay

Posted 08-Jul-2015
Pros: Nothing
Cons: Customer Service.
Location: Orchard Central, 313 shopping mall. Pretty nice food beside the Hotel.
During my stay from 4th to 7th July 2015. No Toothbrush and Tooth paste, had to call the operator every single day during my 3 days stay to ask for the same thing, even though i have been repeatedly inform the operator that i need the toothbrush and toothpaste. Used bath towels that are left on the floor are not cleared by the housekeeping when they make up my room. Hand towels are not changed, even though i have left them at the basin after using. My used bath robe was shifted from the bathroom to my bed. Extended one more day stay as my renovation at home wasn't done. Called Front office only to find out that i can only make the extension during check in hours. Wanted to try my luck with the Front Office in person, and went ahead, surprisingly the Front Office Agent who told me i can only do the extension during check in on phone, was also the one telling me i can do the extension now, and all i need to do is swipe my credit card and pay the for the extension in full. Confused? Receive a message from Front Office on my last day of stay, that i have to pay a deposit because of my extension, But i already pay the room in full. So why am i being asked to pay deposit? Asked Concierge for direction to nearest ATM available. The response i got was, Next to the 7-11. He didn't even bother asking me which bank's ATM am i looking for. The Concierge was busy chatting with the porter after. Overall. I believe i deserve some customer service for the amount of room rate i have paid
Comment from Hotel Management
15-Jul-2015 by Concorde Hotel Singapore, Hotel Management
Dear Kenny Thank you for taking time to share your thoughts and experience on Expedia. We are sincerely concerned about your perception of our hotel and I would like to offer my heartfelt apology for these disappointing shortfalls in our standards. Please rest assured that we have addressed this situation with our Managers concerned so that corrective action can be taken to prevent recurrence. Thank you once again for your valuable feedback, and I hope that we will have the pleasure of welcoming you back to Concorde Hotel Singapore in the future, so that we may have an opportunity to restore your confidence in Concorde Hotel Singapore. Always at your service Karl L. Muir General Manager Concorde Hotel Singapore
3 out of 5
Recommended
for Everyone
by A verified traveller from zürich

Shopping in Singapur

Posted 23-Jun-2015
Praktisches und sauberes Hotel. Gute Lage. Nur die Zimmerkarte funktioniert nicht perfekt und der eine Lift auch
4 out of 5
Recommended
for Everyone
by A verified traveller from Dunedin NZ

Smart place to stay

Posted 07-Jun-2015
Pros: Close to shops and transport
Cons: Better lighting in room
Location: Close to shops, and MRT transport, which gives you access to other parts of the city.
Great location and excellent advice given about what to do and when by staff.
4 out of 5
Recommended
for Everyone
by A verified traveller from Japan

Posted 04-Jun-2015
Good location. I asked to change the room with smoking, they upgraded my room to the room with balcony wiht FOC.
4 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane

2 nights only. primary purpose , shopping.

Posted 18-May-2015
Pros: Proximity to Orchard road shopping
Cons: Hotel would benefit from overall refurbishment. Grouting in tiles is missing or discoloured , wallpaper is lifting at the edges ,access panels behind
Location: Shopping shopping , shopping
Hotel was obviously 5 star in its day, but is a little frayed around the edges now. Staff were pleasant , efficient and helpful