Outdoor pool, open 9:00 AM to 7:00 PM, pool loungers

Reviews of Holiday Inn Golden Gateway, an IHG Hotel

3.5 out of 5
Holiday Inn Golden Gateway, an IHG Hotel
1500 Van Ness Ave, San Francisco, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1427 out of 2467 reviews" "
Rating 8 - Good. 634 out of 2467 reviews" "
Rating 6 - Okay. 197 out of 2467 reviews" "
Rating 4 - Poor. 101 out of 2467 reviews" "
Rating 2 - Terrible. 108 out of 2467 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Juan J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private and formal 3 star hotel with 5 star customer service
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Affordable. Staff were very friendly. Hotel is clean and located in a good area.
Stayed 6 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Jason, we're thrilled you found your stay at Holiday Inn San Francisco Golden Gateway exceptional. Our team members' friendliness, affordable rates, pristine surroundings, and prime location all contribute to providing the best experience for guests like yourself. We're glad to note we hit the mark with you and we look forward to welcoming you again soon!

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First - shout out to manager Gino for making sure my family’s two rooms were actually connecting! He was super helpful and went out of his way. Hotel is good central location and safe feeling NH close to eating options on Polk St (try Bob’s donuts!) and pacific heights with a Whole Foods and Trader Joe’s close too. It’s at the terminus of the less crowded cable car line to Embarcadero so easy to do that tourist thing. Fast elevators, comfy beds, and daily housekeeping was thorough. Our rooms were on the sixth floor with sliders to the pool - which some people may not like (fishbowl vibes) but convenient for our kids to swim in the heated pool while we could watch them from our rooms.
Stayed 5 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Sarah, it's fantastic to hear you and your family enjoyed your stay at Holiday Inn San Francisco Golden Gateway! We appreciate your special mention about Gino, who certainly exemplifies the warm hospitality our team members strive for. Your detailed feedback about our central location, rapid elevators, comfortable bedding, and meticulous daily room refreshing is truly appreciated. We're thrilled the poolside rooms were advantageous to your family's needs. Looking forward to welcoming you back for more experiences and another visit to Bob's donuts!

10/10 Excellent

Victorian

Travelled with partner
Liked: Amenities
Love it
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Victorian, it's wonderful to hear that you enjoyed your stay at the Holiday Inn San Francisco Golden Gateway. It's always a pleasure to know that our guests love their time with us. We're looking forward to welcoming you back in the near future.

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always like the rooms with views of the city.
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Vickie, we are thrilled to know you always appreciate the city views from your room at the Holiday Inn San Francisco Golden Gateway. We can't wait to offer you those vistas again on your next visit.

10/10 Excellent

Marysol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Marysol, thank you for your rating! It's wonderful to hear you had an excellent stay at the Holiday Inn San Francisco Golden Gateway. We're eager to welcome you back on your next visit to San Francisco!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. In house parking.
Stayed 2 nights in Mar 2024
Response from Customer Service on 22 Apr 2024
Ann, we're thrilled to know you enjoyed your stay at the Holiday Inn San Francisco Golden Gateway. It's wonderful to hear that our prime location and parking facilities met your expectations. We hope to welcome you back soon!

10/10 Excellent

Gaganpal

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Gaganpal, it's great to hear that you enjoyed your stay at Holiday Inn San Francisco Golden Gateway. Your satisfaction is important to us and we're delighted we met your expectations. We look forward to welcoming you back on your next trip to San Francisco.

10/10 Excellent

William, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place if you intend to walk or bus around town because its almost in the middle of everything. The hotel was very clean and taken care of, as you enter you are greeted with friendly staff, our check in was until 3 and our flight arrived earlier than expect and the lobby staff was able to work with us and allowed us to check in a bit earlier. When we arrived to our room we were met with a very clean and big room than we expected, with a gorgeous view of the downtown buildings. The bathrooms came stocked with dove care products (hand wash, shampoo, conditioner, and body soap) incase you forgot anything you could even go down to the lobby on the left there is a cvs vending machine with travel essentials. The bed was comfy and 4 pillows were provided; 2 firm pillows and 2 soft pillows. The room comes with a mini fridge so you can bring your own drinks or snacks. Highly recommend this hotel as the room service takes care of your room frequently. Will stay again if i visit San Francisco.
Stayed 3 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
William, it's fantastic to hear that you appreciated the strategic location, cleanliness, and overall amenities of the Holiday Inn San Francisco Golden Gateway. We're thrilled our team members were able to accommodate your early check-in needs, and that you enjoyed your spacious room as well as its stunning city view. Additionally, it's great to hear that our pillow selection, mini fridge, and room service added to your positive experience. We appreciate your high recommendation and look forward to welcoming you back for future visits to San Francisco.

10/10 Excellent

Mariam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant and the lounge. They close too early. I didn't like that. Breakfast should be till 1130 launch should be 1130.
Stayed 2 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Mariam, thank you for your exceptional rating and your suggestions regarding the restaurant hours at Holiday Inn San Francisco Golden Gateway. We value your input and will certainly take your ideas into consideration. Your feedback helps us strive towards an even better experience for all of our guests. We hope to welcome you back in the future.

10/10 Excellent

Pamela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and felt safe.
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Pamela, it's wonderful to hear that your stay at Holiday Inn San Francisco Golden Gateway exceeded expectations in terms of cleanliness and safety. We prioritize providing a comfortable and secure environment. Hope to welcome you back in the near future for another fantastic experience.

10/10 Excellent

Kirsten, Stockton

Liked: Cleanliness, staff & service, property conditions & facilities
Our go to hotel.
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Kirsten, it's delightful to hear that the Holiday Inn San Francisco Golden Gateway has become your preferred choice! We value your continued loyalty and look forward to welcoming you back in the future.

10/10 Excellent

Gustavo

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Thank you for the perfect rating, Gustavo!We are very pleased to hear that you had a wonderful stay at Holiday Inn San Francisco Golden Gateway. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Deborah Marie Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel location and property
Stayed 2 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Deborah, thank you for your Expedia review regarding your stay at the Holiday Inn San Francisco Golden Gateway. We're thrilled to learn that you enjoyed our prime location and appreciated the property. We look forward to offering you another stellar experience during your next visit.

10/10 Excellent

Jong-Bin, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and the rooms were clean and well-kept. Location is central to everything. Will stay again if I ever decide to come back to San Fran
Stayed 6 nights in Mar 2024
Response from Customer Service on 18 Apr 2024
Jong-Bin, we're thrilled to hear you enjoyed your stay and appreciated the cleanliness and upkeep of our rooms at Holiday Inn San Francisco Golden Gateway. It's wonderful you found our location ideally situated for your needs. We eagerly anticipate your return visit should you decide to travel back to the city. Safe travels until then!

10/10 Excellent

Fredy Perdomo,

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Fredy, we're thrilled you had a wonderful experience at the Holiday Inn San Francisco Golden Gateway. Without your feedback, we wouldn't know when we are getting it right, so we truly appreciate your time. Hoping to welcome you again in the future.

10/10 Excellent

lupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with a great view!!!
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Lupe, we're thrilled to hear that you enjoyed your stay at the Holiday Inn San Francisco Golden Gateway. It's fantastic to know that our beautiful views added to your positive experience. Please visit us again soon for yet another magnificent stay!

10/10 Excellent

Oxana

Too warm in the room, but I did not change settings in the room
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Oxana, we're delighted to know your overall experience at Holiday Inn San Francisco Golden Gateway was positive. However, we've noted your comment about the room temperature. Rest assured, our team members are always on hand to assist with any adjustments needed to enhance your comfort. Looking forward to your next stay with us.

6/10 Okay

Roxana

Travelled with partner
Liked: Staff & service, property conditions & facilities
Would have appreciated to get new sheets instead of my bed being just made I thought that’s what room service is for …
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Roxana, we hope you had an overall decent stay with us. High standards are of utmost importance, including fresh linens delivered during housekeeping services. We regret if there was confusion or misunderstanding in this aspect, and we'll ensure to revisit our protocols to provide top-notch service. We would be delighted to welcome you back for an improved experience.

10/10 Excellent

Abel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, really good staff, everything so clean, great service
Stayed 4 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Abel, it's delightful to hear your appreciation for the cleanliness, location, and world-class service at Holiday Inn San Francisco Golden Gateway. It's our team members who strive to provide each guest with a fantastic stay. Your positive feedback encourages us to uphold these standards. We'll eagerly await your return visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Joseph, thank you for choosing to stay at Holiday Inn San Francisco Golden Gateway and taking the time to rate your experience. We're delighted to know we met your expectations and appreciate your positive feedback. We look forward to welcoming you back in the future.

10/10 Excellent

Marllury

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best experiences
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Marllury, it's wonderful to learn that your stay at the Holiday Inn San Francisco Golden Gateway was among your best experiences. We sincerely appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Miles Norman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay with great views and clean room. Very friendly staff, Did not like that there is a $35 early check in fee even I arrived two hours before check in.
Stayed 5 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Miles, thank you for sharing your experience at Holiday Inn San Francisco Golden Gateway. We're delighted to hear that you enjoyed the remarkable views and the cleanliness of your room. We're also pleased that our team members made you feel welcome. Regarding your feedback on the early check-in fee, please know it's a standard policy to ensure we can efficiently prepare our rooms for our guests' comfort. We hope we have another chance to serve you in the future.

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Laura, thank you for your lovely feedback. We're thrilled you enjoyed your stay at the Holiday Inn San Francisco Golden Gateway. It's always wonderful to hear from guests who appreciated the aesthetics of our property. We hope to welcome you back soon for another beautiful experience.

10/10 Excellent

BONNIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Bonnie, thank you for choosing Holiday Inn San Francisco Golden Gateway for your stay. We're thrilled to hear that your experience was up to your expectations. We look forward to welcoming you back on your next visit to San Francisco. Safe travels!

10/10 Excellent

eyerus

Liked: Cleanliness, staff & service, property conditions & facilities
Covenant
Stayed 3 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Eyerus, thank you for your Expedia review of your stay at Holiday Inn San Francisco Golden Gateway. We're thrilled you found our location convenient. We are keen to welcome you back in the future for another great experience.

8/10 Good

Gleb

Liked: Cleanliness, staff & service, property conditions & facilities
Good restaurant at lobby and good views from high floors
Stayed 2 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Gleb, it's wonderful to hear you enjoyed the cuisine at our restaurant in the Holiday Inn San Francisco Golden Gateway and appreciated the vistas from our top floors. We strive to offer a memorable experience and love it when guests take note. Thank you for sharing your feedback, and we look forward to the opportunity to welcome you back.

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Apr 2024
S, thank you for your high rating of the Holiday Inn San Francisco Golden Gateway! We're delighted you had a wonderful experience, and we hope to see you again in the future for another exemplary visit.

8/10 Good

Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, staff was very nice and respectful, our room had a great view the only thing is that on the head of rhe bed we could still see some hand marks 🤔, like women's hands against it... use your imagination. Maybe be more careful and clean that properly. Parking was great at a cost but good. Lots of dining options around and also transport.
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Andres, it's great to hear that you found our team members respectful and appreciated the wonderful view from your room at the Holiday Inn San Francisco Golden Gateway. We apologize for any mishaps regarding cleanliness and assure you, we have stringent housekeeping protocols in place for guest comfort. Thank you for your feedback about the parking arrangements and the local dining and transport options. We value your input as we continually seek to improve our guest experience. We hope to serve you again in the future.

6/10 Okay

John David, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it's OK... definitely nothing special, but you're also not paying prices that would make you expect that. It's utilitarian, but clean and easy enough.
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
John, thank you for your balanced feedback. It's encouraging to know that you found value in your stay with us. We strive for more than just okay and are constantly looking for ways to make our guest's stay more memorable. Your comments regarding the utilitarian yet clean nature of our establishment are appreciated and have been noted. We hope to have the opportunity to showcase improvements on your next stay.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Jose, it's fantastic to hear you enjoyed your visit at Holiday Inn San Francisco Golden Gateway. We are thrilled everything was to your liking. We hope to welcome you back in the future for another great stay. Safe travels!

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
There was a loud party with music pounding until 4AM - could not sleep through it.
Stayed 4 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Jennifer, we're sincerely apologetic to hear about the disturbance you experienced during your stay due to noise. Rest assured, we take your feedback seriously and will work on enhancing our guest experience so such inconveniences can be avoided. We hope you will consider us again, and we'll strive to provide a peaceful and enjoyable stay next time.

10/10 Excellent

Nora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Nora, we're glad you appreciated the cleanliness at Holiday Inn San Francisco Golden Gateway. Keeping the premises pristine is part of the exceptional experience we aim to provide. Your review is invaluable, and we eagerly await your next stay with us.

10/10 Excellent

Youngsuk

Liked: Cleanliness, staff & service, property conditions & facilities
I like this hotel
Stayed 2 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Youngsuk, it's wonderful to know you enjoyed your stay at Holiday Inn San Francisco Golden Gateway. We truly appreciate your feedback and look forward to providing you with the same positive experience on your next visit.

10/10 Excellent

Pedro Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Pedro, it's wonderful to learn that you had a great experience at the Holiday Inn San Francisco Golden Gateway. Our team is delighted to have fulfilled your expectations. We hope to welcome you back the next time your travels bring you to San Francisco. Safe travels until then.

8/10 Good

Jamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel amazing views
Stayed 3 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Jamar, it's wonderful to hear you enjoyed your time at Holiday Inn San Francisco Golden Gateway and appreciated the remarkable views. We're looking forward to welcoming you back for another outstanding stay in the future.

10/10 Excellent

Ming Jing Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The corner room with a view is so awesome! We can see sun-rise everyday and is spectacular!
Stayed 5 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Ming, it's wonderful to hear you enjoyed the impressive views from your corner room at Holiday Inn San Francisco Golden Gateway. Witnessing the sunrise daily must have been a truly remarkable experience. Thank you for sharing your feedback, and we hope to see you again soon for another spectacular stay.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very nice place to stay I go there every week
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Jose, it's fantastic to hear that you find the Holiday Inn San Francisco Golden Gateway to be a pleasant place to stay, and we appreciate your regular visits. Our team members look forward to seeing you next time!

6/10 Okay

KARLA

Liked: Staff & service, property conditions & facilities
Too noisy and small rooms
Stayed 3 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Karla, we appreciate your time in sharing your feedback. We're sorry to find that you encountered issues with the room size and noise level during your stay. Our team is dedicated to providing the most comfortable experience, and we'll certainly look into ways we could enhance that in the future.

6/10 Okay

Veronica

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 9 Apr 2024
Veronica, thank you for taking the time to rate your recent stay. Since you didn't provide any specific feedback, it's challenging for us to address certain matters. We'd appreciate it if you could share more details about your stay. This will help us continue to improve our services and ensure a great stay for you and other guests in future. We truly value your input.

8/10 Good

alisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could walk around area safely.
Stayed 3 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Alisa, thank you for choosing Holiday Inn San Francisco Golden Gateway for your stay. We're pleased to hear that you felt secure and enjoyed our convenient location. We're looking forward to welcoming you back for another stay with us soon.

10/10 Excellent

Gagan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 9 Apr 2024
Thank you for the fantastic rating, Gagan!We strive to make all of our guests feel welcome and relaxed during their time at Holiday Inn San Francisco Golden Gateway! We can't wait to see you again soon.

10/10 Excellent

Bradford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Bradford, we're thrilled to hear that you appreciated the location of Holiday Inn San Francisco Golden Gateway. We're privileged to be situated in a convenient area and we hope it added to the quality of your stay. Looking forward to welcoming you back in the future.

8/10 Good

Oyungerel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to stay at this hotel because of its great location, close to everything, safe. The only thing is that when I booked this hotel it said includes free breakfast and dinner but upon checking in was told by front desk that dinner is not inclusive. Please correct that from amenities.
Stayed 3 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Oyungerel, we're delighted you found our location at the Holiday Inn San Francisco Golden Gateway so convenient and safe. We appreciate you taking the time to give us feedback. Please note, our meal inclusions are subject to change and we recommend guests verify this information at check-in. Apologies for any confusion and we'll certainly convey your feedback regarding clarity about meal inclusion amenities. Your enjoyable stay is our top priority and we hope to welcome you back in the near future.

4/10 Poor

Greg

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Horrible management. House keeping kept setting the thermostat to 84 degrees prior to leaving our room. After 3 days of this I approached management to solve the issue at which point proof was requested and when I was not able to show photographic proof management more or less called me a liar. On day 4 the ac was set to 64 degrees after management requested that house keeping not adjust the thermostat. Will be filing a complaint with corporate because of how management questioned my honesty and my integrity.
Stayed 7 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Greg, we regret hearing about your experience, particularly with regards to the issues you encountered with room temperature and the subsequent interactions with our team. We assure you this scenario is far from the norm, and we're deeply committed to transparency and proper communication. We hope you allow us another opportunity to provide the pleasant stay you truly deserve.

8/10 Good

Pearl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, room service changed our towels everyday, and the location is quite central for San Francisco. They had a microwave room and water dispenser for cold and hot water, which saved us from having to buy water everyday! There were 6 elevators but we noticed only one or two elevators at most were being used. This meant stopping at every floor sometimes and the elevator would get very crowded/take long to get to your room especially if you’re in the higher floors. The walls are also very thin as we woke up at 3am one night to a couple fighting in the room next to us. You can also hear everything in the halls, like kids running around and slamming the doors.
Stayed 4 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
Pearl, thank you for taking the time to share your experience at the Holiday Inn San Francisco Golden Gateway. It seems you appreciated our cleanliness and the convenience of our amenities, such as the water dispenser and the microwave room. We are also thrilled you were able to take advantage of our centralized location.We understand there can be frustrations due to the elevator situation, and we are actively seeking ways to enhance our guest experiences in this regard. Also, we apologize for any disturbances you experienced during your stay. Rest assured, we are constantly working on delivering a soundproof and peaceful environment for all our guests.We value your feedback and look forward to welcoming you back to ensure a smoother and more pleasant experience next time.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when in the city. Great convenient spot with great views
Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
Laura, we're delighted to hear that you always choose Holiday Inn San Francisco Golden Gateway during your city visits. It's wonderful you appreciate our convenient location and magnificent vistas. Can't wait to welcome you back for another memorable stay!

10/10 Excellent

Gabriela

Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Gabriela, thank you for your five-star Expedia review. We're thrilled you had an exceptional stay at the Holiday Inn San Francisco Golden Gateway. Your recommendation tells us we're succeeding in our commitment to providing excellent guest experiences. We look forward to welcoming you back on your next visit to San Francisco.

10/10 Excellent

Ama

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the city view priceless. Josh is super polite. Overall great experience. Will definitely come back.
Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
Ama, it's wonderful to hear that you appreciated the cleanliness of your room and the unbeatable city view at Holiday Inn San Francisco Golden Gateway. Your positive words about Josh's politeness greatly reflect the dedicated hospitality our team members strive to provide. We're excited to hear that you had a fantastic experience and eagerly look forward to welcoming you back in the future.

6/10 Okay

Solomon

Disliked: Property conditions & facilities
Location is good. Staff should not wake guests up 2 hours before paid for/scheduled check out time. Very inconsiderate and a breach of the booking terms
Stayed 2 nights in Apr 2024
Response from Customer Service on 6 Apr 2024
Solomon, thank you for taking the time to share your experience. We're glad to hear that our location met your expectations. As for your concerns regarding early disturbances from our team members, we deeply regret any inconvenience. Respect for our guests' schedules is a high priority and we assure you that we'll investigate this. Your feedback is crucial in helping us maintain high standards of service. We hope to have the opportunity to host you again in the future.