Ratings based on 17 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by Horst from Miami, FL

Close to Historic Center

Posted 18-Mar-2014
Pros: Close to main square, very quiet.
Cons: The hotel is 20 years old and so is the interior.
We checked in this hotel based on earlier reviews. It matched what we expected. The hotel is located very close to the main square and offers free parking, wifi and breakfast. We weren´t ask when we arrived for breakfast what was included, but this tiny homemade buffet was very inviting and delicious, so we paid an extra 50 pesos per person and enjoyed it a lot. The rooms are quite big and somehow interesting with 3 levels. We had a jacuzzi in the room and our kids enjoyed it.
5 out of 5
Recommended
for Everyone
by Paula from Altadena, California USA

Very romantic Hotel and staff is very friendly

Posted 06-Jan-2014
Pros: Hotel presentation and room rate well worth it.
Cons: Room service 24 hours a day would of been awesome
Location: Walking distance in under 10 minutes to all the shopping, museums, bars, restaurants, historic locations, and entertainment.
Hotel staff is very professional and young "family ran and operated" all the rooms are small suite with a view to the court yard / rooms are well decorated and keeled up for a old Hacienda hotel.
3 out of 5
Recommended
by Enrique Mora from Green Bay, WI

Not for those who don't want to climb staris...

Posted 12-Dec-2013 on Hotels.com
The place is nice. Though to access the room you have to climb the 3-story suite in narrow wooden steps. This after descending about the same to get from street level to the beautiful patio which is surrounded with fruit trees. Service was excellent with one exception: the morning (4:30 am) porter wanted to send me out to the bus terminal in a "pirat taxi-cab" not identified and saying it was an executive taxi. Fortunately I caught a "libre" (free) cab that was riding on the street and gave me a good service.
4 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 23-Oct-2013
3 out of 5
by Val from Long Beach, CA

Adequate hotel close to the historical center

Posted 19-Aug-2013
Pros: The price was reasonable and the convenient location made it a good choice.
Cons: Furniture needs to be upgraded, and some guests conveniences like towel bars and hooks should be added. Security lock boxes are a "must."
Location: Old town Queretaro is only three blocks away. There are walking streets with shops and restaurants, and the town's plazas are right there too.
The hotel is conveniently located just three blocks away from the pedestrian walk streets of old town Queretaro. After entering the rather plain and deceptive front door, my traveling companion and I were surprised to find a lovely upper level breakfast patio overlooking a spacious and inviting courtyard below. We arrived early at noon and had to wait until 3pm to get our room----which would be okay, but the office had no secure place to keep our luggage in the small lobby while we went out for a walk. The front desk clerk did keep an eye on it, however. To get to our room, we had to descend a stairway to the lower courtyard. Then we were surprised to find that our room was actually a 3-level mini suite with a lower sitting room, a 2nd floor sofa sleeper, and the bedroom and bath on the top level. The stairway was pretty narrow and it was hard to get the suitcases up to the top. The bed was an oversize king and was very nicely made up. A small balcony gave us a view of the courtyard. The other furniture and accessories of the room seemed somewhat shabby: stained chair seats, frayed curtains, and a roll-up curtain with a broken cord so it didn't work. The bathroom was very clean, but it needed shelf space for our personal items and hooks for hanging towels. The room had a newer TV and an air conditioner. There was no security lock box, so we locked our suitcases. A real plus was the free and very easy to connect WiFi. Two small bottles of water each day were not enough.
1 out of 5
by laura and vic from California

Great city, horrible hotel

Posted 17-Aug-2013
Pros: The patio is lovely.
Cons: Needs: new paint, furniture, curtains, etc. new staff (not friendly) new cleaning crew (maid left previous dirty towels and sheets in the room)
Location: walking distance from downtown Queretaro
After reading all the negative reviews, we took a chance and stayed at this hotel. We should have listen! The hotel is old. Unclean. Neglected. It needs tender loving care. I personally got a "bad vibe" from hotel, but my husband didn't. In general, the hotel's cost is not worth the stay. Do not stay here!
5 out of 5
Recommended
for Personal Event
by Marsha from NC, USA

Posted 29-Jul-2013 on Hotels.com
I was traveling alone on my first trip to Mexico, so I was a little nervous about what I'd find, and whether I'd feel safe. When I arrived, I realized that there was no need to worry. Staff does speak minimal English, however they went out of their way to try and understand and accomodate me.All staff was respectful and pleasant. The whole place is filled with colonial charm. The room was as clean and up to date as I could have asked for.Although the three flights of stairs was hard on my knees, it was well worth the effort for the beautiful courtyard view . I hope that my next trip will be with my husband, I'd love to stay here with him. I would recommened it to anyone for a peaceful, safe , and most pleasant experience.My thanks to the staff for their kindness.
5 out of 5
Recommended
for Everyone
by Leanna from Nashville

Nice Colonial Style Hotel near Queretaro Center

Posted 27-Jun-2013
Pros: Very friendly Staff, good continental breakfast in the morning, easy parking, clean room, ability to open windows and get cool evening air in the room
Location: Location is great, you can walk around all of downtown Queretaro! Easy drive to nearby towns
We were visiting Queretaro for a friend's wedding and just a little vacation. The hotel staff was very warm and helpful. The location was right in the heart of downtown Queretaro so it was very easy to walk from here to anywhere we wanted to go. Hotel was also very secure. I would definitely stay here again next time we go to Queretaro!
5 out of 5
Recommended
for Families
by LoriC from Las Vegas, NV

A very unique and historic hotel.

Posted 03-May-2013 on Hotels.com
The staff was very friendly and our room was incredible, I wasn't expecting to have a 3 story room. As with more historic hotels in Mexico, it is not handicap friendly. This isn't an issue for us. Very close to downtown Queretaro and it was very safe to be walking around at night.
5 out of 5
Recommended
for Business Travellers
by Carlos

Business trip in a colonial hotel.

Posted 08-Dec-2012 on Hotels.com
This was a business trip and I decided to stay away from business hotels. Best decision I have made regarding hotel accommodations. It is just different, colonial and inviting at the same time. No every city have what QRO has to offer, I will stay here again in my next visit. Near the center of downtown and close to more than twenty different restaurants.