Ratings based on 546 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
73% of guests recommend
3.3 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Posted 24-May-2015
Pros: We thought the hotel was plain
Cons: Better discription in your write up
Location: Location not recommended for disabled who have trouble walking,nothing much near by to do
We up graded our room because the lady on the desk said it was small and that you looked straight into another room.we up graded to a room with a sea view which was very plain and dissappointing.
1 out of 5
by A verified travellerfrom Nottingham

Really tired hotel, very disappointing

Posted 04-May-2015
Pros: The shower
Cons: More accurate description of the room.
Location: Close to the front, good location
When I booked this hotel it said that the room had 'no view'. This was misleading as the room actually had no window - it felt like sleeping in a garage, a very cold one at that!
2 out of 5
by A verified travellerfrom Nottingham

Great in spirit, but beginning to disintegrate.

Posted 04-May-2015
Pros: It is an amazing building, in an amazing location.
Cons: Straighten out all the lamp shades, which are seasickeningly crooked everywhere, re-organize breakfast, and invest in a better interior paint job.
Location: Lovely seaside location with lots of bling bling and horsey rides, fish and chips, slots, scenery, fishing boats, castle.
I spent a very pleasant bank holiday weekend here, and thoroughly enjoyed the town and the friendly staff. The room was OK for the money, and overall, everything did what it was supposed to do.
3 out of 5
by A verified travellerfrom leeds

Cheap but dirty with a hospital feel

Posted 26-Apr-2015
The hotel carpets and walls are stained and unkempt.. good location but smelly. Beds were clean so ok for a night only! Like an oap nursing home and breakfast your like cattle... Pay an extra tenner to upgrade out of the dungeon rooms!
3 out of 5
by A verified travellerfrom H

Was okay...

Posted 21-Apr-2015
We had a window at least, but with a huge gap in the frame my finger fit through. Room was a bit small, but we only went for a basic room, so didn't expect much. Bathroom smelt funny and there was a huge mark in the bath from a crack in the enamel. Due to the placement of our room, going to sleep before 11 was impossible as we were close to the cabaret bar. We were also woken at 4am by someone in an adjoining room moving about. Possibly opening and closing drawers? It sounded like they were roller skating though! And after that finished, I could hear someone else snoring. Either they were ridiculously loud or the walls are thin. I know what my money is on! Breakfast was terrible. Perfect if you want somewhere basic. Not so perfect if you like to sleep.
2 out of 5
by A verified travellerfrom BL9 6SR

THIS PLACE WAS GRAND WHEN IT FIRST OPENED,NOT NOW.

Posted 16-Apr-2015
Pros: NOT MUCH
Cons: THE BEDROOMS
Location: THE LOCATION WAS FINE
THE CHECK IN WAS LIKE THREE ACT PLAY,IT TOOK AGES,THE LIFTS WERE NO BIGGER THAN PHONE BOXES.THE ROOM WAS VERY VERY TIGHT.THE BATHROOM WAS A JOKE.THE TOILET WAS RIGHT IN FRONT OF THE SINK.WASHING AND SHAVING[YOU NEEDED TO BE A CONTORTIONIST].THE JACUSSI IN THE BATH DIDN'T WORK AT ALL.THE ROOM REALLY NEEDED SOME ATTENTION.THE CARPET DIDN'T MEET THE WALLS,THE WALLS NEEDED RE PLASTERING.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Apr-2015
My husband and I stayed for one night, dinner bed and breakfast. The room was very clean and the staff very helpful. The hotel, obviously, is a little dated with facilities but for the overall experience it is worth a visit.
1 out of 5
by A verified travellerfrom Worksop

Anything but grand

Posted 12-Apr-2015
Pros: Nothing
Cons: More staff, they all seemed rushed off their feet
Location: Bang on the seafront and in the town centre so stunning location, loads of things to do, shops, pubs, attractions ect.
A room below ground level and a bad smell of damp, not a good start, there was no window (due to being in the basement). Was not in room long enough to grade comfort or cleanliness, the hotel was full so could not pay for an upgrade but in the end the hotel got us a room at their sister hotel across the road. A massive shame as the views of the seafront were amazing. We had gone away with friends so could have done without the hassle but the other hotel more than made up for the initial disappointment.
1 out of 5
by A verified travellerfrom grand scarborough

You gave us the wrong room we asked 4 standard r

Posted 10-Apr-2015
Not happy at all got to are room which was dirty and no windows we asked online 4 a standard room yet we got a budget city room which was so bad a room we didnt even stay has we was only offered same room in different part of hotel which wasent good enough. so we had to go find another hotel which cost us £50. Think its only right that expedia give us a full refund has we was given a dirty room with no windows and didnt end up staying has that bad ruined r stay in scarborough
4 out of 5
Recommended
for Everyone
by A verified travellerfrom East Yorkshire

Weekend stay

Posted 06-Apr-2015
Pros: Very grand public areas; large breakfast room which meant no waiting for a table.
Cons: Check-in arrangements.
Location: Great location - close to sea front and town centre. Everything in walking distance.
We stayed at The Grand for a scooter weekend. All good apart from the check-in arrangements which were poor. Information told us check-in was from 2pm. We arrived around 3.30pm to find a huge queue. It took over an hour to reach the front of the queue. Several announcements were made saying the staff were going as fast as they could and that there were 3 receptionists on. I'm sure the staff were doing their best, but 3 receptionists were not enough, particularly as some check-ins appeared to be taking up to 10 minutes. Very frustrating and not a good start to the weekend. Everything else was fine. Room was clean and warm. Only issue was that the TV was rather old - limited channels and no radio channel.