Ratings based on 483 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-May-2015
Excellent value for money, rooms by river have fabulous views.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Yorkshire

Great location, our room overlooked the river.

Posted 25-Apr-2015
Pros: Location, spacious room.
Location: Great Metro. Very reliable and cheap, we went all over, the coast, the ferry to South Shields, Jesmond Dene, etc. all on a £4.60 day ticket.
Fantastic weather..which always helps. Bathroom was a bit dated but clean and adequate. The club room free snacks were a bit hard to find. We managed a packet of crisps from the bar but had to ask and felt embarrassed doing so and so didn't bother again. Staff nice in the main. Breakfast very good although not filled up often enough and so a bit cold. None the less we had a great time and will happily stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel nice,clean and friendly staff

Posted 21-Apr-2015
I visited this hotel for a night while Me and my friend went to watch olly murs in concert. The hotel was lovely. The staff was excellent very quick checking us in to our room. Staff also very friendly and helped us to find where about the concert was, how to get into town from the hotel. And booked us a taxi back to the train station the next day very nice staff. The room was very good. Had a problem with the television but that was all. The noise in the corridor on a night was crazy after people coming in from nights out banging on each other door and talking really loud, but other than that a very nice hotel. Would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel

Posted 12-Apr-2015
Pros: The central position and the lovely bedrooms.
Wedding reception (my son) at the weekend and the venue was perfect. All the staff were lovely and helpful, Paul was the perfect host, despite the insults (only joking!). Bedroom very nice, spotless with great views. No hesitation in staying again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom hull

Easy walk for concert.....

Posted 02-Apr-2015
Pros: Parking and location
Cons: Breakfast price..... Nearby pubs cheaper
Good parking...easy to find.... Room views lovely..... Price of breakfast let it down.... Reception staff friendly on check in
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Newcastle

Well located for Quayside area.

Posted 30-Mar-2015
Pros: Location and friendly staff.
Cons: Needs to be modernised a little 90s but
Location: Great riverside location excellent access to Quayside restaurants The Sage, The Baltic and the Bridges which are world famous.15 minute walk from City
A Hotel stay after a nice meal out at House of Tides and the full Monty for Breakfast at Blakes on Grey Street easy parking and a river view capped off a nice weekend.Hotel needs a facelift a little dated but staff are friendly and it is very clean still worth a visit and if you are locals like us why bother getting a Taxi when you make a weekend a little different than simply just going out for a meal even if it isn't as grand as House of Tides.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Mar-2015
A nice pleasant stay, friendly staff and very helpful
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel!

Posted 23-Mar-2015
Pros: Lovely big rooms; discounted room rate; pleasant staff; good bar and reception area
Cons: Lift and stairwell; breakfast; hotel looks 'tired'
Location: Handy for quayside bars and restaurants - great view of bridges over the river - the restarant area has huge windows making it light and airy
If you can get a good/discounted rate, this hotel is worthwhile. It is spacious and comfortable; the staff are pleasant and helpful; and the location is good.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom cumbria

Perfect for quayside and City centre

Posted 17-Mar-2015
Warm welcome from very helpful staff. Good breakfast - able to cope with gluten free diner too. Room clean and good temperature too. Bathroom door a bit tired looking !
4 out of 5
Recommended
for Everyone
by A verified travellerfrom P

Good location

Posted 14-Mar-2015
We used this hotel as we went to the Metro arena to watch Lionel Ritchie and its only a 10 min walk.The hotel staff are very friendly,hotel is very impressive in size but the downside is its very dated in its decor.