Ratings based on 269 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Location on the River

Posted 21-Jul-2014
Pros: Location and views
Cons: Nothing really, for the price I paid.
Location: On the quayside in Newcastle close to restaurants, pubs and a short walk (uphill) to the City Centre. Frequent Quaylink buses for those who don't walk
Initial problem at check in (allocated a room that appeared to be in use). This was solved immediately and the rest of the stay was excellent. Location is wonderful on the Quayside and views from the bay windows were lovely.
4 out of 5
Recommended
for Everyone
by A verified traveller

Quality hotel near town centre

Posted 18-Jul-2014
Convenient location on Quayside with adjoining multi storey car park. Comfortable spacious room, Level 5, with good views across the river. Dining room ok but we only stopped for breakfast, bar ok. Would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in the heart of the city

Posted 15-Jul-2014
We stayed at the copthorne after completing our one day coast to coast cycle ride, the receptionist allowed us to lock our 2 bikes is a room behind reception on arrival. We then had a refreshing (slightly expensive) pint in the comfortable bar with a view across the Tyne. After our pint we went to out very clean and well equipt twin room, the shower was amazing and a brief relax on the bed which proved we were going to have a good sleep. We then went out and enjoyed a meal and drinks in some of the nearby bars. On the return to the copthorne we had a lovely peaceful nights sleep, thank you.
5 out of 5
Recommended
for Everyone
by A verified traveller from york

Exellent stay, Great friendly staff, Lovely clean

Posted 13-Jul-2014
Pros: Everything.
Cons: Everything was perfect
Location: Lots to do, very central.
brilliant place and service was great, very friendy helpfull staff.
3 out of 5
by A verified traveller

One night stay

Posted 07-Jul-2014
What was Good: Reception Staff & Check in - excellent Main Areas - Very Impressive The Room was Big What was Bad: Everywhere apart from the Reception & Main Areas - very dated, the room had a very 90's feeling Not enough towels - 1 bath towel for Two people Broken Bedside Lamp - not being funny but if it's obviously slanting at 30 degrees surely someone has noticed? And Finally the Wifi!!! It said on Expedia that it was £5 for wifi access away from the public areas, ok not that impressed in a 4 star hotel. When we arrived got told no charge which was more in line with our expectations. However, Copthorne Hotel your Wifi is Crap. It's 2014 so I really didn't expect to find that the only way to get a connection was to sit with your back against the Room Door!!! Move away at your peril because more than 2 feet from there & your connection gets dropped....... Not acceptable at all!! We we're just there for pleasure so I have. No idea how you'd cope if you were there on business & had to conduct any online. Overall it was a pretty unexptional experience staying here I'm afraid.
3 out of 5
by A verified traveller from ldn

In need if a refurb!

Posted 06-Jul-2014
Hi experienced several capthorne hotel across the uk and this one is well below the normal standards Clean ideal location, but as I stepped into my room, I felt like I was time travelling back to 1980! As well as being old, most of the furniture where damaged, uncared for
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in city center

Posted 30-Jun-2014
Nice hotel with very helpful friendly staff. Had to be moved rooms at first as was funny smell. But everything fine after that.
3 out of 5
Recommended
for Everyone
by mike from New zealand

Pity about the wifi.....

Posted 27-Jun-2014
Pros: Nice and close to the city attractions
Cons: Wifi availability and quality
Location: Newcastle is a very nice place to spend time in. Nice friendly people, amazing things to see.
So they don't even offer free wifi Internet with their rooms. Who does that in 2014.? Anyway, we decided to pay the £5.00 a day extra for wifi....but then found out it wouldn't work ..... apparently, it was "hit and miss" getting a connection in some rooms... unbelievable......but they did refund the money and we just went to the pub near by and used the fast free wifi connection there .
3 out of 5
Recommended
for Business Travellers
by PD from UK

Good central location

Posted 19-Jun-2014
Pros: Location with adjacent car park
Cons: Price too high @ £130 for the night
Location: Good, fairly central but a fairly steep uphill walk to town centre
Pleasant welcome by young receptionist, prompt service, no complaints about hotel other than it was expensive.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel and even better location

Posted 16-Jun-2014
Pros: Location and large windows to view the quay
The hotel room itself was great, wonderful view of the quay and comfortable. The location of the hotel is perfect. We did not need to use the car the entire weekend as the longest we had to walk was about 5-10mins. I will definitely be using this hotel when I return to Newcastle