Ratings based on 304 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Corporate hotel geared to business users

Posted 19-Aug-2014
Pros: Reception staff are really pleasant & helpful.
As one would expect of a quality chain - I would hate to pay rack rate though...
2 out of 5
by A verified traveller from Nottinghamshire

Tired and Dated

Posted 19-Aug-2014
Pros: Location, nice rooms overlooking the river. Staff quite friendly.
Cons: Rooms and especially bathrooms need updating
Location: Good location close to city centre
This hotel is not good value for money, the reception area is very nice but the rooms are in need of updating, our shower did not work properly and after complaining it was put right. The Reception staff are friendly and the duty Manager was very helpful.
3 out of 5
Recommended
for Everyone
by A verified traveller from Merseyside

A tired 4 star hotel

Posted 14-Aug-2014
Pros: The view of the river from the bedroom window.
Cons: The d├ęcor could benefit from being renewed and the furniture could do with being replaced.
Location: Ideally sited for exploring Newcastle city centre.
4 o'clock check-in time over the weekend seemed quite late considering the hotel didn't seem very busy when we arrived on Sunday. The beds were comfortable. There appeared to be very little or no extraction to remove the steam in the bathroom. This was not ideal as my daughter has asthma and it was particularly bad during our stay. There was a notice in the bathroom warning that if the door was left open the smoke detectors could go off. The iron in the trouser press didn't work and the wardrobe doors didn't line up and wouldn't close properly. The curtains wouldn't close completely so we were woken early due to daylight streaming into the room.The rate that we paid was very reasonable but I wouldn't have been happy if it had cost full price. It served it purpose as a place to sleep for a couple of nights.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kilwinning, North Ayrshire

Excellent location.

Posted 13-Aug-2014
Pros: location.
Cons: Not a lot.
Location: Great location on the waterfront. Close enough (5 minute walk) for the busy hustle & bustle, but far enough from the same noisy areas at night.
Enjoyable hotel, pleasant staff, although a mishap of a parcel that went missing without trace for 10hrs, didn't do down too well. Overall, i would return, but not without a good offer/deal!
5 out of 5
Recommended
for Couples
by A verified traveller from Blackpool

Lovely hotel near river

Posted 12-Aug-2014
Pros: The luxury of the hotel and the friendliness of the staff
Cons: The pool was closed while we were there, but under the understanding it was being refurbished. other than that nothing.
Location: The location was lovely, overlooking the river and not far from bars, restaurants and shops.
Was a lovely weekend stay for a special occasion and enjoyed the location of the hotel and the quality. Would definitely stay again. Within walking distance of shops and bars which was all we needed.
5 out of 5
Recommended
for Everyone
by A verified traveller from Aberdeenshire

Very central

Posted 11-Aug-2014
Superb location. Staff very friendly and approachable
5 out of 5
Recommended
for Couples
by A verified traveller from cumbria

great hotel location

Posted 11-Aug-2014
Pros: location, extras received on checkin
great location for shopping and pubs on the quayside, plenty nice restaurants nearby
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel great location.

Posted 09-Aug-2014
Very friendly staff. Lovely location beside the river Tyne . Great local bars and restaurants.
3 out of 5
Recommended
for Everyone
by A verified traveller from leicester

Expected alot for a 4*

Posted 05-Aug-2014
It was a ok hotel i expected more,the shower curtain was dirty,the inside of the toilet brown,the staff serving breakfast seemed not wanting to be their.the reception staff were brilliant.
3 out of 5
Recommended
for Everyone
by A verified traveller from Hull

Tyne views

Posted 05-Aug-2014
Pros: Views of the Tyne
Cons: The decor, the decor, the decor.
Location: Central Newcastle - everything is nearby.
The view of the Tyne excuses the shortfalls of this hotel. Nothing is seriously wrong but the whole building seems tired - the staff are excellent but everywhere there are signs that investment has been denied for years. I will stay there again but partly for nostalgic reasons and partly for that view of the Tyne.