Ratings based on 461 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Newcastle

Well located for Quayside area.

Posted 30-Mar-2015
Pros: Location and friendly staff.
Cons: Needs to be modernised a little 90s but
Location: Great riverside location excellent access to Quayside restaurants The Sage, The Baltic and the Bridges which are world famous.15 minute walk from City
A Hotel stay after a nice meal out at House of Tides and the full Monty for Breakfast at Blakes on Grey Street easy parking and a river view capped off a nice weekend.Hotel needs a facelift a little dated but staff are friendly and it is very clean still worth a visit and if you are locals like us why bother getting a Taxi when you make a weekend a little different than simply just going out for a meal even if it isn't as grand as House of Tides.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Mar-2015
A nice pleasant stay, friendly staff and very helpful
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel!

Posted 23-Mar-2015
Pros: Lovely big rooms; discounted room rate; pleasant staff; good bar and reception area
Cons: Lift and stairwell; breakfast; hotel looks 'tired'
Location: Handy for quayside bars and restaurants - great view of bridges over the river - the restarant area has huge windows making it light and airy
If you can get a good/discounted rate, this hotel is worthwhile. It is spacious and comfortable; the staff are pleasant and helpful; and the location is good.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom cumbria

Perfect for quayside and City centre

Posted 17-Mar-2015
Warm welcome from very helpful staff. Good breakfast - able to cope with gluten free diner too. Room clean and good temperature too. Bathroom door a bit tired looking !
4 out of 5
Recommended
for Everyone
by A verified travellerfrom P

Good location

Posted 14-Mar-2015
We used this hotel as we went to the Metro arena to watch Lionel Ritchie and its only a 10 min walk.The hotel staff are very friendly,hotel is very impressive in size but the downside is its very dated in its decor.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom coventry

Lovely hotel with great views of the river

Posted 09-Mar-2015
Really fast check in and lovely clean room with great reviews of the river. Great full English breakfast included with club room. Central location - ideal for Quayside and town centre. Really enjoyable weekend.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Mar-2015
Staff very helpful and friendly, food good rooms good size very clean would stay again
5 out of 5
Recommended
for Everyone
by A verified travellerfrom durham

great views over the Tyne, handy for night life

Posted 08-Mar-2015
Fabulous break for my husbands birthday. Very helpful staff, great location, loved every minute.
3 out of 5
by A verified traveller

Posted 07-Mar-2015
nothing to tell only stayed one night only complaint is check-in at 4pm leaving a short visit time wise. For the price of 125 pounds I would have expected to check-in at least 1pm or thereabouts. I don't think I will stay there again not value for money.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom lincolnshire

Nice stay catching up with family.

Posted 07-Mar-2015
Cons: One of staff not helpful when I rang down to be moved as my sister is not well and the room was cold she said I was to ring down in the morning .
Location: Hotel was central lovely view on to the Tay.
Nice quite and calming after we were moved in the morning manger was help full will stay again we had a snack when we arrived but sandwiches were very dry .