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Reviews of Citadines Part-Dieu Lyon

3 out of 5
Citadines Part-Dieu Lyon
91-95 Rue Moncey, Lyon, Rhone

Reviews

8.0

Very good

Rating 10 - Excellent. 225 out of 799 reviews" "
Rating 8 - Good. 387 out of 799 reviews" "
Rating 6 - Okay. 125 out of 799 reviews" "
Rating 4 - Poor. 43 out of 799 reviews" "
Rating 2 - Terrible. 19 out of 799 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We only stayed here for one night in a suite, but the room was very nice and included a kitchenette complete with washing machine. I would stay here again and hopefully see more of the city and surrounding area. Staff was very helpful and spoke sone English.
Stayed 1 night in Mar 2024

6/10 Okay

Rafael

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Dirty and Noise.
Stayed 1 night in Oct 2023
Response from Citadines Part Dieu Team on 24 Oct 2023
Dear Guest, We thank you for your recent stay at Citadines and for taking the time to share your review. We are sorry we could not meet your expectations during your stay. We generally have good feedbacks about our staff, but we will check with directly to avoid any inconvenience in the future. We hope to see you again at Citadines and provide you great memories. Kind regards,

10/10 Excellent

Martha

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from L’équipe de Citadines Presqu’ile Lyon on 21 Oct 2023
Chère Martha, Merci pour votre séjour et pour votre avis positif ! Au plaisir de vous accueillir de nouveau à Citadines Part Dieu !

6/10 Okay

Jason

Stayed 4 nights in Sep 2023
Response from Citadines Part Dieu Team on 14 Oct 2023
Dear guest, Thank you for your recent stay at Citadines Part Dieu Lyon and for taking the time to share your review. We are happy you've enjoyed your stay with us,. As we want to keep improving our service, be sure we take note of your remark. We hope to welcome you back sometime in the future. Kind regards

8/10 Good

Jian

Very good location. Very friendly reception. Good breakfast. Broken dish washer cart wheel. Very dirty curtains. 2 times fake fire alarm out. 1 morning cold water shower.
Stayed 7 nights in Dec 2022

6/10 Okay

Lorena

Disliked: Cleanliness, amenities, property conditions & facilities
Muy buena ubicación. Sin embargo creo que se puede hacer un mejor esfuerzo en el servicio y en la limpieza.
Stayed 14 nights in Aug 2022

6/10 Okay

Yue Sheng

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not exactly the best as property was full for the night that we were there. Given a room that was same level as the reception and had a stale/ musty smell. Error on our part also as we fail to notice that room was not air conditioned and was only equipped with a desk fan. Food rubbish under the sink from previous stay was not cleared.
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Business traveller
Not as advertised
Not as pictured. Quite run down and dirty, No air conditioning and only one electric fan for a one bedroom suite. Very hot. After contacting hotels.com to try and cancel our stay (conditions were so poor), the hotel offered another room with air conditioning for 30 euros per night. Funny they did not offer that directly to us when we gave feedback to the desk. The upgraded room was much better. But overall, would not recommend as whole property quite dirty and run down compared to the photos online - not as it appears. Would not stay again.
Stayed 3 nights in Jul 2022

8/10 Good

Trong Luu

Stayed 2 nights in Jun 2022

2/10 Terrible

Benjamin

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Overpriced and not for a family
Staff we friendly and professional and the property is in a decent location. However its very noisy. The apartment we had needed maintenance desperately. Bedroom window didnt seal properly and only 1 out of 4 heaters worked .there also seems to be no ac and would be unbearable on a hot summers day. The bed was also unbelievably hard and very uncomfortable
Stayed 2 nights in Dec 2021

6/10 Okay

Elaine

Travelled with family and small children
The room is basic, sounds isolation is not so good, can hear the noise from the street, next door neighbor, and outside corridor, cleanliness level can be better, like clean out the dust between the fridge and cabinet, breakfast is very basic
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 4 nights in Mar 2020

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good!!!
Everything about our stay was fine. The personnel was very friendly and helpful. We loved the apartment we stayed and the location of the hotel was perfect.
Stayed 4 nights in Jan 2020
Response from Sébastien on 23 Dec 2020
Dear Judith, Thank you for staying at Citadines Part Dieu Lyon and for taking time to share your experience with your detailled feedback. Looking forward to welcoming you back soon in Lyon. Best regards, Sebastien – Assistant residence manager

10/10 Excellent

Siarhei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличный отель за разумные деньги
Stayed 1 night in Aug 2019

8/10 Good

Alison

Business traveller
The Citadines was functional and breakfast quite basic but the staff were quite friendly on check in.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 2 nights in Oct 2019

8/10 Good

Nicolette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Limited front service
I checked out on Sunday morning, but the person at front desk arrived after 7. It was okay for me, but if I wish to checkout earlier, that would be a problem. And no air conditioning at Lyon in summer time is a little bit uncomfortavble.
Stayed 2 nights in Sep 2019
Response from Sébastien on 17 Oct 2019
Dear guest, Thank you for staying at Citadines Part Dieu Lyon and for taking time to share your experience with your detailled feedback. In case of earlier departure (before 7 a.m) you just have to give your keycard to the security guard in the lobby, we will send you later in the morning your invoice by e-mail. Looking forward to welcoming you back soon in Lyon. Best regards, Sebastien – Assistant residence manager

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Staff very helpful with our stay.
Stayed 3 nights in Sep 2019
Response from Sébastien on 17 Oct 2019
Dear Michelle, Thank you for staying at Citadines Part Dieu Lyon and for taking time to share your experience with your detailled feedback. Looking forward to welcoming you back soon in Lyon. Best regards, Sebastien – Assistant residence manager

8/10 Good

eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Sukhbold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
meeting family
Very enjoyable
Stayed 3 nights in Jul 2019
Response from Sébastien on 30 Jul 2019
Dear Sukhbold, Thank you for staying at Citadines Part Dieu Lyon and for taking time to share your experience with your feedback. Looking forward to welcoming you back soon in Lyon. Best regards, Sebastien – Assistant residence manager

4/10 Poor

Alexis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
France trip.
First arrived, I have been given studio room without air conditioning and the room was really smelly badly. The front desk told me was full that night and will changed me the next day. The next day front desk has been really helpful and I have been given studio room with air conditioning. Shame this property is very dirty and let people take pets , dogs and dogs pee in the lift most everytime make very disgusting!!! Overall, very much disappointed to be stay at Ascot group hotel!!!
Stayed 4 nights in Jul 2019
Response from Sébastien on 30 Jul 2019
Dear Alexis, Thank you for staying at Citadines Part Dieu Lyon and for taking time to share your experience with your detailled feedback. As discussed in previous e-mails, I thank you for your warm congrat about the staff of the residence. Looking forward to welcoming you back soon in Ascott's residences. Best regards, Sebastien – Assistant residence manager

8/10 Good

Ramon, San Jose, Costa Rica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place, near Part Dieu station, no air conditioned made experience a bit sultry specially with the heat wave in Europe.
Stayed 4 nights in Jun 2019
Response from Sébastien on 30 Jul 2019
Dear Ramon, Thank you for staying at Citadines Part Dieu Lyon and for taking time to share your experience with your detailled feedback. Looking forward to welcoming you back soon in Lyon. Best regards, Sebastien – Assistant residence manager

10/10 Excellent

Some

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location if you interested in nice foods
It was a comfortable stay, compared with hotels it was spacious.
Stayed 2 nights in Jun 2019
Response from Sébastien on 30 Jul 2019
Dear Some, Thank you for staying at Citadines Part Dieu Lyon and for taking time to share your experience. I'm pleased to read that you enjoyed your stay with us especially with the space offered by our accomodations. Looking forward to welcoming you back soon in Lyon. Best regards, Sebastien – Assistant residence manager

6/10 Okay

Tweety

Travelled with family
Disliked: Amenities, property conditions & facilities
Kind of disappointed. They gave me the first floor room next to the park. People played basket ball until after midnight. Couldn’t sleep because of the noise and I had to catch an early train in the morning :( didn’t get enough sleep.
Stayed 1 night in Jun 2019
Response from Sébastien on 30 Jul 2019
Dear Tweety, Thank you for staying at Citadines Part Dieu Lyon and for taking time to share your experience. I would apologize if you didn't enjoyed with us due to outside noises. As it is a children park next to the residence, nights are usually calm and quiet. I would be very happy to welcome you back soon for work or leisure. Best regards, Sebastien – Assistant residence manager

8/10 Good

Jina, Seoul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice stay. they gave me a room next to the elevator, and it was so noise. Except that, the room was clean and the condition was good.
Stayed 2 nights in Jun 2019
Response from Sébastien on 30 Jul 2019
Dear Jina, Thank you for staying at Citadines Part Dieu Lyon and for taking time to share your experience. I'm pleased to read that you enjoyed your stay with us. Looking forward to welcoming you back soon in Lyon. Best regards, Sébastien – Assistant residence manager

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was tiny and had no air conditioning. We had to leave the one small window open all night for fresh air which meant listening to the garbage trucks. The toilet opened into the kitchen. The room looked nothing like the online photo.
Stayed 2 nights in May 2019
Response from Sébastien on 3 Jun 2019
Dear Guest, Thank you for staying at Citadines Part Dieu Lyon and for taking time to share your experience. I’m sorry to read that you didn’t enjoyed your stay with us. As our room are not fully equipped with air conditioning, I would like to inform you that our Deluxe apartment are equipped with it. Please be sure that we want provide as most information as possible to let guests enjoyed their stay with us. Looking forward to welcoming you again with us. Best regards, Sebastien – Assistant residence manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Washer dryer worked well and round the clock coffee at reception excellent
Stayed 4 nights in May 2019
Response from Sébastien on 3 Jun 2019
Dear guest, Thank you for staying at Citadines Part Dieu Lyon and for taking time to share your experience. I'm pleased to read that you enjoyed your stay with us espacially with our laundrette and coffee services. Looking forward to welcoming you back soon in Lyon. Best regards, Sebastien – Assistant residence manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
Not suitable for aging clients could not access the room with steps
Stayed 3 nights in Apr 2019
Response from Sébastien on 3 Jun 2019
Dear Guest, Thank you for staying at Citadines Part Dieu Lyon and for taking time to share your experience. I’m sorry to read that you didn't enjoyed your Deluxe apartment due to the stairs. I would like to inform you that we also have one bedroom apartment which don't have stairs apartment. I would be very happy to welcome you back soon in Lyon Best regards, Sebastien – Assistant residence manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location walking distance to station & Rhône. Unfortunately the room smelt of stale smoke despite no smoking signs.
Stayed 1 night in Apr 2019
Response from Sébastien on 15 Apr 2019
Dear guest, Thank you for your feedback after your stay in Citadines Lyon Part-Dieu. I'm delighted to read that you've enjoyed the location of the aparthotel. I apologize if the smell of the room didn't suit you. For your future stay with us, let us know this type of inconvenient, we would be happy to correct it. Looking forward to welcome you again for a future stay in Lyon. Best regards, Sébastien - Assistant residence manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Good, fairly quiet location, compact but comfortable, good reception crew, simple but effective breakfast arrangement. Stayed a few more days and would happily return if the occasion arose.
Stayed 3 nights in Apr 2019
Response from Sébastien on 15 Apr 2019
Dear Guest, Thank you for you feedback about Citadines Part-Dieu Lyon. I'm glad to read that you have enjoyed your stay with us especially due to the staff. Looking forward to welcome you again in the residence. Best regards, Sébastien - Assistant residence manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
My room was spacious and nice. I found that the insonorisation was poor though. The breakfast room staff was genuinely friendly and helpful.
Stayed 2 nights in Feb 2019
Response from sébastien on 7 Mar 2019
Dear guest, Thank you for your booking at Citadines Lyon Part Dieu and your feedback. I'm glad to read that you have enjoyed your room and the staff. Looking forward to welcome you again in the residence. Best regards, Sébastien - assistant residence manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellently located little studio. Just enough space for 2 for a few days, near lots of restaurants and shops and an easy walk or bus/tram/metro to the sights of old Lyon. Tea and coffee are not supplied within the room so worth bringing along to save on food waste or paying for breakfast downstairs in the morning. We enjoyed the convenience of being able to cook but the support of a front desk and on hand staff team who were friendly and helpful.
Stayed 4 nights in Feb 2019
Response from Sébastien on 18 Feb 2019
Dear guest, Thank you for your reservation at Citadines Lyon Part Dieu and your feedback. I'm pleased to read that you found the residence well-located and the staff helpfull. We do not provide tea and coffee in the all rooms due to the free access to our coffee machine in the groundfloor. Nevertheless, our Deluxe apartments are equipped with a Nespresso coffee machine and coffee pods. Looking forward to welcome you again in the residence. Best regards, Sébastien - Assistant residence manager

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Good Foodie Weekend Away
Spacious room, adequate kitchen facilities for our 3 night stay. Complimentary drinks in the breakfast area (at non breakfast time) were an unexpected bonus when we returned at night. Tram and metro stops were 3/4 minutes from hotel.
Stayed 3 nights in Feb 2019
Response from Sébastien on 18 Feb 2019
Dear Patricia, Thank you for your feedback and reservation at Citadines Lyon Part Dieu. I'm glad to read that you have enjoyed our accomodation and also our free coffee machine at night ! Looking forward to welcome you again in the residence for business or leisure. Best regards, Sébastien - Assistant residence manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
The hotel was in a good location close to the train station and within walking distance of Old Lyon, but for a cheaper price. I enjoyed having the option of a kitchen so I could cook meals as I desired. The room was nice enough, but on closer examination showed signs of disrepair (peeling paint, cracked and yellowed light fixtures, grime around the shower, hole in the middle of the comforter, etc.) but still a comfortable enough place to stay.
Stayed 2 nights in Jan 2019
Response from Sébastien on 18 Feb 2019
Dear Guest, Thank you for your feedback about our residence Citadines Part Dieu Lyon. I'm pleased to read that you found the residence well-located and well-equiped. I'm sorry to read that they were some technical issues in your room. Looking forward to welcome you again for a future stay in Lyon. Best regards, Sebastien - Assistant residence manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well located in a safe area. It was clean and quiet. The staff were very helpful.
Stayed 4 nights in Dec 2018
Response from Sébastien on 8 Jan 2019
Dear guest, Thank you for your feedback about Citadines Lyon Part Dieu. I'm glad to read that you've enjoyed the location, cleanliness and staff of the residence. Looking forward to welcome you again in the residence. Best regards, Sébastien - Assistant residence manager

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2018

8/10 Good

Jacinta, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really liked the room and amenities, we would have loved a tea or coffee pod though, it would have made the difference. Having said that the surrounding businesses were fantastic sources of delicious food. Great laundry, best driers ever.
Stayed 1 night in Oct 2018

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018

8/10 Good

Caron, Adelaide, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Apartment was perfect for our visit to Lyon. Bed was comfortable and that is what mattered. Close to restaurants and shopping so easy to get around and make the most of our stay.
Stayed 3 nights in Oct 2018

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the city, sparkling clean, friendly and efficient staff, les Citadines was a great place to stay in Lyon.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Takahiro

A Good Apartment Hotel
This is a reasonable apartment hotel near Part Dieu Train Station. Les Halles de Lyon Paul Boscuse is just one block away, and there are a few other grocery stores nearby. It is easy to get whatever you want and prepare meals. The only drawback is the lack of air conditioning. I stayed at the end of August, but even when the outside tempreture went down to about 17 or 18 degrees centigrade, the building itself had been warmed up, and inside the hotel room, I felt like it was about 26 or 27 degrees. I had open the widow for several hours before the room temperature to go down. I may come back to this hotel for the future, but I will avoid the summer months.
Stayed 2 nights in Aug 2018

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

10/10 Excellent

Caroline, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, great location
The stay was perfect. The room is spacious, the bed(s) very comfortable and the room was clean. We were at first concerned by the lack of air conditionning in the room as it was Summertime, but the fan did the trick! It even had a night mode which kept us cool whilst being quiet.
Stayed 4 nights in Jun 2018
Response from Nassima B on 5 Jul 2018
Thank you for your feedback which will be shared with the team at Citadines Part Dieu Lyon. Your feedback motivates us to do better to ensure that our residents have a warm and peasant experience. We look forward to welcoming you again. Regards Nassima B