Dear Pablo, Thank you very much for taking the time to share comments about our establishment, thank you for letting us know the inconveniences you had so we can enforce and improve the service, as your comfort and satisfaction are really important to us.Best regards,

Dear Veronica, Firstly, please allow us to thank you for your preference for our hotel.We are truly sorry for the bad experience, but since the restaurant is a public area we recommend our guest to take special attention to their belongings, despite the fact that we have security staff we can't make ourselves responsible for lost ítems. On the other hand, we are truly sorry for the inconvenience you had with the customer service people. We will send your comments to the person in charge to avoid this from happening again in the future.We regret not having fulfilled your expectations.Kind regards,

Dear Nedzada, Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Rey,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Geoff,We sincerely apologize for the multiple issues you encountered during your recent stay with us. It is disheartening to hear about the condition of your room and the various maintenance issues you experienced. Your feedback regarding the room conditions, including the non-functioning toilet, clogged shower drain, leaking hot water faucet, black mold, noisy sliding door, and the poorly fixed entry door, is deeply concerning. We understand the impact these issues had on your overall experience and extend our sincerest apologies for the inconvenience caused.Regarding the interactions with our events and concierge staff, we apologize for any discomfort caused by their approach. We will address this with our teams to ensure that our guests are approached in a more respectful and informative manner.We appreciate you bringing these issues to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Kind regards,

Estimado Arnulfo,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Erica, Firstly, please allow us to thank you for your preference for our hotel.We are sorry to hear that your experience was not entirely satisfactory, we apologize for the inconvenience you had during your stay, however we appreciate your comments on the details you found so that we can fix them as soon as possible and avoid future complaints.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Doarys, Thank you for giving us the chance of exceeding your expectations and for making us part of your visit to Cancún.We are completely honoured to make your visit so pleasant, after reading your review, it is a pleasure to know that we met your expectations, that you enjoyed our excellent service and facilities within the hotel.It was a pleasure to have you as our guest and we hope you can visit us again soon.Best regards,

Dear Mario,Thank you very much for taking the time to share a review of our hotel, it is very important for us to know the opinion of our guests.We look forward to receiving you again on your next visit to Cancun.Best regards,

Dear Kasey, Thank you for your kind comments.We are happy to know that you have enjoyed the gastronomy of Le Petit Chef restaurant, making the experience very rewarding with all the combination of flavours that our specialised chefs create in each of the dishes.We hope to have the honor of welcoming you once again in the future.Best regards,

Dear Nishka, Firstly, please allow us to thank you for your preference for our hotel.It is unfortunate that our food was not to your liking; however, we will continue to filter our suppliers and processes to ensure the satisfaction of our guests.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Christopher, We are pleased your stay with us has motivated you to share such a great review about our hotel.It is a pleasure to know that you had a good stay at the hotel and we met your expectations.We would be grateful if you could visit us on your next holiday.Best regards,

Dear Jason, Thank you for your kind comments.We are proud to know that the service of our great team exceeded your expectations, we will certainly pass on your kind comments and congratulate them for their excellent work.It was a pleasure to have you as our guest and we hope you can visit us again soon.Best regards,

Estimado Héctor,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Roxy, Firstly, please allow us to thank you for your preference for our hotel.We apologize for the situation, since it is not the type of service that we are used to providing, we have shared your comments with the corresponding departments in order to implement the necessary changes to provide a better service.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Wacey, Firstly, please allow us to thank you for your preference for our hotel.We regret the inconveniences that you had at the room, we will share your review witht he housekeeper department to they can work on the details that you mentioned.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Kathryn, Thank you very much for sharing your comments about your stay at our hotel by this means.We regret to hear that your dining options were limited and that the reservation process for meals proved inconvenient for you. We understand the importance of enjoying a relaxing and worry-free experience during your vacation, and we take your feedback seriously to assess and improve our services.Your feedback regarding the need for more entertainment options and bars is also appreciated. We are committed to offering a variety of activities and venues to ensure that each guest finds options that suit their tastes and preferences.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying and enjoyable experience.Kind regards,

Dear Jonique, Firstly, please allow us to thank you for your preference for our hotel.We sincerely regret that you were not provided with adequate information about our facilities and dining options at check-in. We understand how important this information is to our guests, and apologise for any confusion or inconvenience this may have caused.In addition, we are sorry to hear that you found dining reservations limited and that the staff were not friendly enough during your stay. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Dipak,Thank you very much for taking the time to share a review of our hotel, it is very important for us to know the opinion of our guests.We look forward to receiving you again on your next visit to Cancun.Best regards,

Dear Helen,Thank you for share your comments with us. We apologize for any difficulties you encountered in making reservations and for your dissatisfaction with the quality of drinks and food.Your comments are appreciated, and we will take them into consideration as we continue to improve our services and options for our guests.We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience.Kind regards,

Dear Chelsea, Thank you for sharing your feedback regarding your recent stay at our resort. We appreciate your kind words about our hardworking staff and are glad to hear that you found the resort to be clean and enjoyed the spacious family suite. We also apologize for the inconvenience caused by the closure of certain water slides and the broken play equipment. Your feedback is invaluable to us, and we will address these maintenance issues promptly to ensure the safety and enjoyment of all our guests.We hope to have the honor of welcoming you once again in the future.Kind regards,

Dear Michael, Thank you very much for sharing your comments about your stay at our hotel by this means.We are very sorry to hear that we did not meet your expectations during your stay, however, your comments are very important for us to be able to work on the details you mention in order to provide the service you deserve.We hope you can allow us to welcome you once again in the future so you can enjoy everything we have to offer.Kind regards,

Dear Cruz, Thank you for share your comments with us.We sincerely apologize for any inconvenience or disappointment you experienced during your visit with the room and the restaurant service.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Binoi, We take this important means to thank you for choosing our hotel. We are glad to know that you could took advantage for our location, however, we appreciate your comments on the area that we can improve the service.We look forward to welcoming you once again.Kind regards,

Dear Nichole,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Martha. First of all, we want to thank you for choosing us as your vacation destination.We appreciate your commetns about your recent stay and we regret didn't meet your expectations.We hope you can allow us to welcome you once again in the future to change your perception of us.Kind regards,

Estimada Beatriz,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Kacy,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Jonathon, We are pleased your stay with us has motivated you to share such a great review about our hotel.We are proud to know that the service of our great team exceeded your expectations, we will certainly pass on your kind comments and congratulate them for their excellent work.It was a pleasure to have you as our guest and we hope you can visit us again soon.Best regards,

Dear Ann,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Inessa, Firstly, please allow us to thank you for your preference for our hotel.We offer our sincere apologies that your time spent with us did not meet all your expectations. We regret the inconveniences that you had witn the room maintenance, the restaurants and the service that you received form our staff, we will work into improve our service. Kind regards,

Dear Zahid,Thank you very much for taking the time to share a review of our hotel, it is very important for us to know the opinion of our guests.We look forward to receiving you again on your next visit to Cancun.Best regards,

Dear Jesus, Our guests’ comfort and satisfaction are our number one priority.We are completely honoured to make your visit so pleasant, after reading your review, it is a pleasure to know that we met your expectations, that you enjoyed our excellent service and facilities within the hotel.We hope to have the honor of welcoming you once again in the future.Kind regards,

Dear Rieng, Firstly, please allow us to thank you for your preference for our hotel.We regret that the cleanliness and condition of our hotel did not meet your expectations. Maintaining a clean and pleasant environment for our guests is of utmost importance to us, and we apologize for any lapses in this regard.Regarding your comments about the quality of our food and beverages, we are sorry to hear that you found them unsatisfactory. We understand the importance of providing delicious and varied dining options, and we will certainly review and address any issues with our culinary offerings.We sincerely hope that you will consider giving us another opportunity to exceed your expectations in the future.Kind regards,

Dear Ofir, First of all, allow us to thank you for taking the time to write about your experience at our hotel.We regret that you were left with that perception of our service, however, we have checked with our departments and have not found the item you are commenting on. We are sorry that we did not meet your expectations.Once again, we offer you our sincere apologies and we hope you can give us another opportunity to welcome you again in the future to change your perception of our service. Cordially,

Dear Doina, It gives us great pleasure to know that you enjoyed your stay with us.We are glad to know that you has a great experience during you vacations, and thank you to let us know that you and your family enjoyed the ambiance that we have for kids and adults, our entertainment staff are working everyday to make your vacation special. We look forward to welcoming you once again.Best regards,

Dear Adrienne, It gives us great pleasure to know that you enjoyed your stay with us.We are delighted that you had an excellent experience with us and that you have been able to enjoy our great variety of restaurants, which have worldwide recognition, as well as, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise.We hope to have the honor of welcoming you once again in the future.Best regards,

Dear Xun,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Brent, First of all, allow us to thank you for taking the time to write about your experience at our hotel.We are deeply sorry to hear about your disappointing experience during your recent stay with us.We understand the frustration you experienced with the wait times for food and drinks, as well as the maintenance issues you encountered with the toilets in both of your rooms. We apologize for the inconvenience caused.Please rest assured that we take your concerns seriously, and we will address these issues with our team immediately to prevent similar incidents from occurring in the future. Once again, we offer you our sincere apologies and we hope you can give us another opportunity to welcome you again in the future to change your perception of our service. Kind regards,

Dear Brent, Firstly, please allow us to thank you for your preference for our hotel.We regret not having met your expectations and please accept our most sincere apologies for the inconveniences during your stay. We will share your comments with the corresponding areas and begin to work ok the details that you mention, and we can improve our service.We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly.Kind regards,

Estimada Anabel,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Lorna, Thank you very much for taking the time to share comments about our establishment.We deeply regret the misunderstanding regarding your reservation and the subsequent inconvenience it caused. Please rest assured that we take such matters very seriously, and we are conducting a thorough investigation to understand how this error occurred and to implement measures to prevent its recurrence.Your feedback is invaluable to us, and we genuinely appreciate you bringing this matter to our attention. We hope you can allow us to welcome you once again in the future to change your perception of us.Kind regards,

Dear Bharadwaj, Thank you very much for sharing your comments about your stay at our hotel. We regret not having met your expectations during your stay and all the inconveniences that you had with the service, the food variety and the mantenience, your comfort is our priority and we will share your comments with the corresponding areas to improve the service. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Eblin, First of all, allow us to thank you for taking the time to write about your experience at our hotel.We are sorry that this visit did not meet your expectations, we are always working to provide you with a better service, we will take your comments into account in order to improve and avoid future complaints.Once again, we offer you our sincere apologies and we hope you can give us another opportunity to welcome you again in the future to change your perception of our service. Kind regards,

Dear Florina,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Estimado Sergio,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Natalie, Firstly, please allow us to thank you for your preference for our hotel.We appreciate your comments on areas where we can improve. We have already shared your comments with the relevant departments so that we can take the necessary steps to correct the issues you encountered during your stay and improve our service.We hope to have the honor of welcoming you once again in the future.Kind regards,

Dear Ellen, Thank you for your kind comments.We are glad to know that you had a good experience at the hotel and you could enjoy all th enviaroment that we offer to all the families, with special areas and services.We hope to have the honor of welcoming you once again in the future.Best regards,

Estimada Esmeralda,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,