Ratings based on 291 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from Essex

the hotel was central to the venue I was visiting

Posted 12-Sep-2014
Pros: cleanliness was good and check out and in efficient
Cons: Bathroom clean but dated
Location: NEC and Nat motor Bike Museum
the check in process was swift and hsandfles professionally. My issue was with the reatuarant the menue was limited but reasonable. However the service was poor and long waits between coursed and particularly so for coffee. I went in to eat reaadonably early just begfore 7pm but that still entailed long delays. When mentioning this to a staff member he said they had staff off and he had just come back from being ill. Whilst I do not wish him anything but good health I did not feel that was relevant to my situation.
4 out of 5
for Everyone
by A verified traveller from oxford

Good Business Hotel

Posted 28-Aug-2014
Good, clean business hotel. Nothing remarkable, works well.
3 out of 5
by A verified traveller from Ryde

Hotel chosen as close to Festival of Quilts

Posted 19-Aug-2014
Good breakfast, teas, coffees served at table ..can be as little stewed. Bar meals fairly average. Restaurant meal did not live up to setting..a little tired like rest of hotel decor. Bedroom kettle only continued to work when pushed down on its stand and hair dryer worked for a while but after a couple of minutes break decided not to work again. Bed was comfortable and room clean.
5 out of 5
for Business Travellers
by A verified traveller from Perth UK

Friendly comfortable hotel near NEC

Posted 19-Aug-2014
Pros: Location, cleanliness, good service, comfort, good atmosphere good price
Cons: Mixer taps in the wash hand basins in the bathrooms
Location: Did not do anything other than go to and from NEC and one restaurant in the area.
I have stayed at the Arden for many years for the Moda Fashion Fairs. The staff are both efficient welcoming and friendly. Sociable bar area to meet friends and reasonably priced bar food - great club sandwiches! Fulfils all my needs for my business and I rebook every six months as I am very happy staying there.
3 out of 5
by A verified traveller from Salisbury, UK

Pleasant hotel

Posted 16-Aug-2014
Pros: The gym and pool were good.
Cons: Air conditioning.
Location: I stayed in this hotel because of its proximity to the NEC
My room was like a sauna which made it difficult to sleep. The room was clean and other than the heat was pleasant.
5 out of 5
for Everyone
by A verified traveller from North wales

Excellent for the N.E.C

Posted 11-Aug-2014
Pros: Access to the N.E.C
Cons: It needs Updating Curtains old fashioned
We have used this hotel now for the last four years as we visit the N.E.C yearly for the festival of Quilts Show. you can walk to the venue or take a taxi, we walk normally but this year we had a Pregnant lady with us so took a taxi £5. The Set Menu £20 for three course was excellent. Looking forward to our stay next year.
5 out of 5
for Couples
by A verified traveller from Suffolk

Lovely relaxing hotel

Posted 04-Aug-2014
Pros: The leisure facilities, from the spa to the games room was very enjoyable. The family rooms are large and comfortable.
Location: Finding the hotel and getting about can be awkward. There were road works on when we visited and it is easy to drive past the turn off.
We had a lovely and relaxing stay at The Arden. From check in to checkout was a smooth pleasant experience.
3 out of 5
for Everyone
by A verified traveller from London

Stop en route to Scotland

Posted 01-Aug-2014
It was ok. More expensive but about as basic as a Travelodge with more TV channels and a couple of toiletries. No air conditioning and it was a very hot night. It is very difficult to find and the postcode when put in the sat nav takes you to the rear of the hotel. Convenient enough place to stay as it's located just off the motorway.
4 out of 5
for Everyone
by A verified traveller from london

Relaxing and accomodating

Posted 23-Jul-2014
Easy check in. Room was comfortable but could do with updating. Great facilities made my trip so much more worthwhile.
4 out of 5
for Everyone
by A verified traveller

Lovely hotel

Posted 10-Jul-2014
Location: 5mins to nec
lovely place to stay while i worked at the nec, wish i had time to use the hotels facilities more.