Ratings based on 445 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Caerwys

Very nice 😊

Posted 25-May-2015
Enjoyed our stay at the hotel very much, easy to find, very well signposted, very friendly and helpful staff.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom dunfermline

Close to airport

Posted 23-May-2015
More choice on all a carte menu pleaseplease. Otherwise good food breakfast very good
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-May-2015
Found staff very helpful, room was a little run down but overall hotel pleasant.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom bideford, Devon

Lovely hotel & close to NEC

Posted 18-May-2015
Pros: Convenience for NEC, cleanliness & good standards.
Location: Excellent location right near to railway station and NEC.
Only stayed the one night after a fantastic concert. Hotel was lovely & clean and had everything we needed. Staff were helpful.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom South West

Very close to Arena

Posted 18-May-2015
Pros: Proximity to Arena
Very clean and comfortable. We had a triple room and it was very spacious.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom staffordshire

nice hotel in walking distance to LG Arena.

Posted 18-May-2015
Pros: spacious and location
Cons: the cleanliness of the bedrooms[although I feel my daughters been watching too many four in a bed!!]
Location: Only used as a base for the night due to a concert at LG arena
Ample parking,booked with LG arena concert in mind.Although lots of people were here it was large enough that it didnt feel over crowded and you didnt have to wait long at any of the services,i.e. gym,reception or bar.We were given a honest estimation about the wait for food which was excellent and not over priced.Would stay again if visiting arena.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Wiltshire, UK

Perfect location if attending events at NIA.

Posted 14-May-2015
Pros: Free use of leisure club included in rate. Proximity to NIA
Cons: Room could do with a bit of updating.
Location: Very close to NIA
Just 5 minutes walk from the NIA this is perfect hotel if attending an event there. Bonus was the use of the leisure facilities included in the stay. Pool was a little cold , though I'm told the water had recently been changed. Excellent bar service with plenty of staff on hand. Food ok, standard fayre. Room was a little tired, chipped woodwork and a few black marks on the grout. But a good nights sleep and plenty of choice at breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveller

Trip to Birmingham

Posted 12-May-2015
Visiting nec, only 15 min walk from hotel so saved parking fees, lovely helpful staff. nice food, clean room. No complaints from me.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Yorks

Very clean rooms, attentive staff, great stay!

Posted 04-May-2015
Pros: Room, bar food, staff
Cons: Spa changing areas.
Location: We went to Gaydon motor museum, Midlands air museum, shopping centre in Solihull.
Very good stay. Bar food great, rooms excellent. Changing rooms in spa area are small and in need of renovation but the pool, jacuzzi, sauna and steam room were good. Staff on reception and in the bar were great.
2 out of 5
by A verified travellerfrom Kent

Ordinary

Posted 02-May-2015
Pros: Location
Cons: Attitude of reception staff. Breakfast
Location is good for NEC, but not easy to get to. The accommodation is comfortable but reception staff could be more helpful, less like an automated machine, more interested in the customer's needs.More healthy options at breakfast would be welcome, especially an improved fruit selection. Their breakfast fruit offering is the worst I've experienced in a long time, no wonder it was hardly touched.