Room was excellent other than a dated small tub that didn't seem to fit the decor of the rest of the restroom. Everything was clean and the bed was great, other than the paper flat pillows that they give you. Room was still very nice.
Breakfast was fantastic however we did have an excessive wait on Sunday morning as the staff was either understaffed or the kitchen couldn't keep up.. We waited 30 mins sunday morning for a restaurant that wasn't full. Many waiting clients expressed frustration but we waited it out. Pancakes were very good.
Overall it was a very good experience and the desk staff was fantastic. Floyd and the rest of the staff made us feel welcome.
That being said, the hotel staff INSIDE were amazing as always and our stay was pleasant! What a clean, beautiful hotel! We stay here every year in December to celebrate my daughter's birthday. Once again, it was perfect! Thank you Renaissance!
At check-in I discovered that I needed a 3-night reservation but only had 2 nights reserved. Check-in staff was able to schedule an extra night, in the same room, immediately. No hassle, no trouble. We also loved the location being within walking distance of several restaurants (Ruth's Chris Steakhouse, Panera Bread, American Burger Company).
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