Our booking was for Pera Palace, from 7/12/14 for 9 nights, where we had stayed twice before in 2013 and had enjoyed our stay there on both occasions. But this time we were greeted by a rude and arrogant customer service man. Firstly he couldn't find our booking and than made us run from room to room with various prices and did not take into account we were paying customers who had travelled from afar. We had no choice but to stay the night. We found the staff around hotel unfriendly and arrogant. We called Expedia and transferred to the Rixos Pera the next morning. We were welcomed by all the staff, as we had stayed here over a year ago. The room was beautifully set out and huge compared to Pera Palace. Breakfast time very enjoyable and plenty of choice. Staff were very friendly and professionally. The hospitality manager kivanc Ucar introduced himself and assured us if we needed anything just ask, as he had been made aware about our poor experience at Pera Palace. What request we made to the staff they were always fulfilled. We never heard anyone say the word "no". We were so pleased with our stay and thanked the staff and gifted them chocolates on our last day and they gifted us with a huge box of macaroons. Truly a fantastic place to stay. Highly recommended. Close to shops and restaurants. Airport is about 30 mins. And taxi costs about 60 Turkish lira.
biancalondon from london
First opened in 1892 to serve Orient Express clientele emerges after an extensive 3 years renovation as a symbol of luxury …More
"Great Hotel in the Madness that is Isteklal Cad."
Paid to upgrade to a superior room and what a great room it was. On the 7th floor with a view overlooking the British Embassy. The perfect hotel for the end of the trip. The weather was dreary out so we did spend more time than anticipated in the room and it helped to have a nice room to be in.
The room was Ultra Modern, very clean and chic also had a great bathroom with rain shower to warm up from the cold Istanbul weather after our early morning walks.
The staff in the hotel are very friendly and helpful, they help you with your luggage, hotel taxi, explaining prices, where good touristy places are. the breakfast is good. room service good. i have no complaints what so ever. everything was great, from the bathroom (which i'm very fussy about, because i like it to be clean and the shower temperature to be hot) to the bedroom. closet space was good, tv was cool.
Stayed for one week in the Adahan Istanbul. The city is vibrant and has a special feel to it due to the fact that it
spans two continents. The hotel is in a good location near shops, clubs and transport links. The main historical
sites are across the Galata Bridge and can be reached on foot for anybody who enjoys a good walk, this way
you get to experience more of the city.
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