We had a very pleasant 5 day stay at the Hilton and were very impressed by the size of the room, the cleanliness of everywhere throughout and the professionalism of the staff, there was always a smile and a good morning and we were made to feel very welcome.
The hotel itself is fabulous as is the quality of the food. With this hotel, you really get what you pay for and I wouldn't hesitate to recommend it to anyone I know.
It certainly met and exceeded our expectations.
This was my third stay at the Phonecia and was as just as enjoyable as during previous visits over several years. The hotel's location is of particular value with easy close access to Valetta and the main bus terminal for Malta. Many of the important tourist attractions are easily reached on foot.
The food in both restaurants and the bar snacks were all well up to standard and the helpfulness of all staff especially noteworthy. My room was very comfortable and the room service without fault. The wonderful view of the harbour from the room helped to make the holiday highly memorable.
Have visited Malta many times and this was the first time staying at the Dragonara. Beautiful location with sweeping water views and great facilities. Rooms are large with nice balconies and the hotel is in walking distance to great restaurants and also the Casino. Would definitely stay there again.
I had read a few reviews before going to the hotel and was a little worried but I didn't need to be, every member of staff we came in contact with was helpful, efficient and friendly. The room was great - quiet and spacious, the restaurants comfortable and inviting and the pools (both indoor and out) were lovely. We ate in the hotel most nights (having had long days out) and the food and service was brilliant and the variety and quality of food at breakfast was amazing. We will definitely be going back!
Valletta is a short walk from the hotel but does involve going up a lot of steps. A lot of the streets are quite steep so anyone who has more difficulty getting about should bear this in mind - I would say it's worth it though.
From the moment we checked in at The Palace we were impressed by the friendliness and efficiency of the staff, the quality of the catering, and the accommodation. We would recommend the Theme dinners held in the ground-floor restaurant which enabled one to eat as much as you want from the buffet for a very reasonable price.
Excellent service, provided by a very professional team. Several concerns about the room were very quickly dealt with from changing the room to a non-smoking one, requesting extra tea & coffee to adding breakfast to our stay. The only concern that does need addressing (and we have come across this with one other 5 star hotels in Malta that we no longer stay during the winter months) and that is the total absence of any heating for the chilly evenings in November. Our request was met with the fact there was only cooling facility to the air-con until a changeover was made later in the year and the receptionist could not tell me when that would be! There were no heaters available and therefore put your coat on? If Malta & the Meridien want to impress the tourist industry, (there was a large delegation being entertained during our stay) and stand out as a true 5 star and not a Maltese 5 star hotel this needs to be addressed. Not sure how one of the travel industry representatives would have been dealt with if they felt a chill in their room?
Hotel with Asian spa, influenced by traditional architecture and located 200 metres from a beautiful promenade and beach. The …More
"The staff are the jewel in the crown of this hotel"
From our personal correspondence with the spa and reception staff before our arrival I had a good feeling about this holiday and was certainly not disappointed. All staff were friendly cheerful and professional to all guests without exception, jumping in and out of various languages with great ease. This really added to the holiday experience. The extra touches for our birthday celebration were gratefully received. The room was very comfortable and the venue great for relaxation, with plenty to see and do nearby as the mood takes you. The spa Hammam experience was just something else and highly recommended. The staff are what made this place, from the reception, chambermaids, waiters, waitresses, restaurant managers, bar staff, porter, therapists, were so cheerful and helpful and I am sure plenty more behind the scenes. Thank you.
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