Riviera Maya Waterpark Holidays

Pretty good overall. Maintenance was poor on some areas. The pool table in the beach bar had a broken rail and was never fixed the entire time we were there as an example. Food was very good in most restaurants except for the Mexican buffet. We ate there the first night and the waiter got our order wrong and was rude when we corrected him.

We had a great time and would definitely go again. The rooms were large and clean. House keeping came everyday and did a great job, our fridge was well stocked and we would leave and drink requests on a note with a tip for when they restocked daily. All the staff were very nice throughout the resort. The buffet's were good and had a wide variety, and the restaurants were all very good. The beach is Rocky but as long as you bring water shoes you'll be fine, it was worth it for the snorkeling.

Staff was friendly, the shuttle service was fantastic. I wish they had more variety at the buffet. Also felt the bars always had constant lineups. Place was clean and service was excellent overall.

We had a great stay and would come again. The only problem we had was the restaurants. Reservations were very difficult to get at all the resaurants and the quality of the food at most of them was poor. We ended up eating at the buffet more than we expected. The hotel and the staff were great.

The gym was good. The room was clean and the staff was always smiling and friendly.

A fantastic resort with tons of amenities, helpful and friendly staff and the best food. Would absolutely recommend

We recently stayed at the Grand Palladium Kantenah Resort & Spa as a family of four with our 8 and 10 year old, and overall it was an excellent experience. We booked the Family Selection and stayed in a swim-out suite in Villa 50, which turned out to be the perfect location. We were just steps from the FS beach, the FS El Rinconcito pool, and close to the Colonial pool and breakfast options—everything felt convenient without being crowded. The Family Selection upgrade was absolutely worth it. Having access to all restaurants across the four-resort complex gave us lots of variety, and the butler service made a big difference when it came to booking à la cartes and organizing activities. It really simplified the experience. The resort grounds are beautiful and well maintained, and one of the unexpected highlights for our kids was the wildlife—they loved spotting animals as we walked around. The water park was also a big hit and kept them entertained for hours. Food was excellent overall, with plenty of choice across buffets and à la carte restaurants. One standout evening was the "Tacos & Tequila" night followed by a Mexican-themed show, which was a highlight of the trip—great atmosphere, food, and entertainment. Service throughout the resort was consistently good. Staff were friendly, helpful, and attentive. Overall, this resort is a fantastic choice for families, especially with the FS upgrade. Great food, excellent service, beautiful surroundings.

This resort was amazing. It was like they had thought of every detail. The whole resort was immaculately clean inside and out. The pools the beaches were gorgeous with tons of seating. There was a sargassum problem this week, however the resort staff were cleaning it continually and the beach was quite usable in places. The resort was so spacious, we walked all the time and always something fun to see, including lots of wildlife. There were shuttles running all the time for people that didn’t want to walk. The food was delicious, with many different places to eat. We especially loved the Japanese Show Cooking, and the cafe. We participated in many activities. Painting with Liz was a highlight. We also loved Bar Tending Lessons and Sushi making! The nightly entertainment was so much fun! The White Party and Tacos and Tequilla were not to be missed! We would go back to this resort in a heartbeat!

Amazing resort for families of all ages!

This is our 4th time we stayed at this hotel, still worth it!!💯

Not quite the 5 star it was a couple of years ago - but still very good.

Not quite the 5 star it was a couple of years ago - but still very good.