Riviera Maya Waterpark Holidays

I really enjoyed the delicious food and superior service.

El hotel es hermoso. Tiene buen servicio. Necesitaria más personal, pues es muy grande , las habitaciones estan comodas , pero necesitan update. El restaurant de mariscos es de 5 estrellas . La comida de muy buena calidas. Las atenciones siempre buenas. Altamente recomendado.

Grand Palladium Riviera Maya – Guest Experience Report I’ve stayed at the Grand Palladium in Riviera Maya before and had wonderful experiences in the past. Unfortunately, this most recent visit was deeply disappointing and fell far below the standard I’ve come to expect from a resort of this caliber. To begin with, the butler service was unreliable and ineffective. Every time I made a request, it was either ignored or never followed through on. This was a consistent issue throughout my stay, and it significantly impacted my overall experience. There were also major delays when it came to food and beverage service. Whether it was lunch or dinner, waiting for drinks became a frustrating routine. The service was noticeably inconsistent and slow. On my first day, I had trouble getting into my room and approached the manager for assistance. Unfortunately, the manager was unhelpful and did not resolve the issue. Once I finally got access to the room, I noticed that it was never properly stocked with drinks or snacks—something that should be standard for this level of resort. Another deeply concerning issue was the behavior of some of the staff. There appeared to be a clear preference shown toward white guests over others. This kind of unequal treatment is unacceptable and left a lasting negative impression. Perhaps the most upsetting part of my stay was the inability to book a massage. This was something I had been looking forward to and was very important to me for personal

Fue una experiencia maravillosa. El personal es exepcional y nos hicieron sentir como en casa. Una experiencia de lujo, ¡gracias!

Súper friendly and helpful staff, fun entertainment group and great activities.

I have never stayed in an all inclusive resort and this resort did not disappoint for being my first. The staff were super friendly and very welcoming. The food options are awesome from the breakfast to the lunch to the dinner choices just a variety of food. Every day they had an activity calendar with a lot of things to do. I did not get to explore the entire resort but I definitely will be back to explore the rest of the resort.

Everyone was very friendly

The food options are endless. The staff are all fantastic. The El Beso section is amazing. The grounds are beautiful and the room was spotless.

El hotel es hermoso. Tiene buen servicio. Necesitaria más personal, pues es muy grande , las habitaciones estan comodas , pero necesitan update. El restaurant de mariscos es de 5 estrellas . La comida de muy buena calidas. Las atenciones siempre buenas. Altamente recomendado.

I really enjoyed the delicious food and superior service.

I have never stayed in an all inclusive resort and this resort did not disappoint for being my first. The staff were super friendly and very welcoming. The food options are awesome from the breakfast to the lunch to the dinner choices just a variety of food. Every day they had an activity calendar with a lot of things to do. I did not get to explore the entire resort but I definitely will be back to explore the rest of the resort.

My honest opinion about the hotel: If you have a family with kids under 13 years, you should get a family room with access to the pool. They are beautiful, and the kids will have fun and privacy. The main buffet has very good breakfast options, and in the evening, if you didn't book a restaurant, they have a different theme every evening with very good options. Every time I called for service, they were there in less than 5 minutes, impressive because it is a very large hotel. I love running and walking in the morning, but if you don't want to walk, they have service trolley stations to get you anywhere. The Maya Spa was great, and the main pool bubble party on Saturday was incredibly fun. There is construction on the other side, but no problem at all, and the wildlife is alive and magical in this place. Unfortunately, you can't use the beach for now, but that is everywhere in Playa del Carmen. Even with all that, I love my stay at this magical place.

Great food and drinks! The staff and service was fantastic! Would definitely come back!

The food options are endless. The staff are all fantastic. The El Beso section is amazing. The grounds are beautiful and the room was spotless.