Cancun Waterpark Holidays

They upgrade our room looking at the back of our resort where they power wash their cooking trays.

The pool was always warm and cleaned daily.

Resort and property overall was very nice, well maintained, we enjoyed the time there, room was clean, spacious bed and pillows comfortable, food and service was excellent, best drinks were in the lobby and sport bar, however the drinks at pool for adults only were not at the same level than the other ones, we did not like the smell of the amenities in the room. We liked there, and hopefully can come back soon.

Staff were very friendly, room was always clean, pools were excellent

Very friendly staff, classy and delicious restaurants and beautiful rooms.

The pool was always warm and cleaned daily.

Todo super el mejor de los hoteles mas que recomendado

I spent a lot of money expecting to enjoy a relaxing vacation, but unfortunately the experience was disappointing. The room had ants and roaches, and management wanted to send people to spray the room while we were staying there. When you’re on vacation, the last thing you want is to worry about bugs getting into your luggage or belongings. The property is also extremely big, so you constantly need golf carts to get around. Sometimes we had to wait close to 30 minutes just to get picked up and go from one place to another. Customer service was poor, especially when trying to get help or solve issues. The restaurants themselves were good, but getting into them was very difficult because everything was overcrowded and busy. Unless you made reservations two days ahead, your chances of getting in were very low. Overall, the resort looks nice, but the experience did not match the amount of money we paid.

They upgrade our room looking at the back of our resort where they power wash their cooking trays.

The pool was always warm and cleaned daily.

Resort and property overall was very nice, well maintained, we enjoyed the time there, room was clean, spacious bed and pillows comfortable, food and service was excellent, best drinks were in the lobby and sport bar, however the drinks at pool for adults only were not at the same level than the other ones, we did not like the smell of the amenities in the room. We liked there, and hopefully can come back soon.

Room was clean. Resort was slightly dated but had everything you need. Staff were above & beyond via service.

The pool was always warm and cleaned daily.

Resort and property overall was very nice, well maintained, we enjoyed the time there, room was clean, spacious bed and pillows comfortable, food and service was excellent, best drinks were in the lobby and sport bar, however the drinks at pool for adults only were not at the same level than the other ones, we did not like the smell of the amenities in the room. We liked there, and hopefully can come back soon.