Mexico and Central America Waterpark Holidays

Overall, the staff was the most memorable aspect of our visit there this time around, followed by the great quality of food with so many options to choose from. It was a great experience with lots of value for the price. We will be back for sure.,

We had dietary restrictions as we only eat halal and they were very good about it. Everyone in the food and beverage were notified and they were really helpful to ensure we had a great experience.

The A la Carte restaurant was great but the ability to go to them was not convenient. And the allowance should be adjusted to the number of days you stay. We went for a week and only had 3 allowance

The property and staff were amazing. Food was average. The beaches were unusable.

This Barcelo Maya resort has 6 lobbies/properties. When checked in upon arrival at theTropical, they could not find our name and said they reserved the rights to switch us to another property, which was Caribe. We were told everything should be the same. Based on our experience, Caribe was a bit older than Tropical. There are multiple drop in buffets and snack bars, including 5 formal restaurants. You can only book 4 maximum per stay and before 3pm. Overall quality and services were great. It takes a few days to get comfortable with the navigation around the resort. There’s bus services onsite to go from one property to another. However, the biggest feedback for the resort is to have more signages to guide guests and direction destination on the bus. One time it took us 30 minutes to travel by bus just from Caribe to Tropical, when walking would've only take less than 10 minutes. This is because the buses have no direction indicator to tell you which direction they are traveling, and they could take you for a loop before going to the destination of choice. Staff are friendly and most can speak basic English. Internet WiFi is good throughout the resort, even at the pool and beach areas. Excursions can be booked on-site and the staff was helpful. Free water activities must be booked on the same day where lineup starts at 8:30am.

Overall, the staff was the most memorable aspect of our visit there this time around, followed by the great quality of food with so many options to choose from. It was a great experience with lots of value for the price. We will be back for sure.,

We had dietary restrictions as we only eat halal and they were very good about it. Everyone in the food and beverage were notified and they were really helpful to ensure we had a great experience.

The property and staff were amazing. Food was average. The beaches were unusable.

A Deep Decline in Quality – Our Worst Dreams Stay Yet After many pleasant stays at Dreams Resorts, our recent experience post-Hyatt acquisition was a letdown, especially on my 40th birthday. While the rooms remained clean and spacious, most staff appeared indifferent, and the overall experience was disappointing. Key Issues: 1. Lack of Poolside Food Service: A major oversight for a five-star resort, requiring inconvenient walks to the buffet or restaurants, especially with young children. 2. Poor Food Quality: Expectations were already low for all-inclusive dining, but the food was often bland or inedible, with long room service waits. 3. Misleading Views: The coveted ocean views in the lobby did not translate to restaurant locations, forcing us to dine indoors away from the scenery. 4. Unsafe Water Slides: Our daughters sustained injuries due to poorly designed splash areas, making them hesitant to enjoy the facilities. 5. Dirty Pools: The pools were poorly maintained; water was often cloudy, and there were hygiene issues noted by guests. 6. Deceptive Timeshare Offers: Timeshare pitches promised "preferred" areas which were disappointing and poorly maintained. 7. Excessive Noise: Loud music from events disrupted our evenings, making rest nearly impossible. 8. Unsafe Excursions: A snorkeling tour organized by the resort posed safety risks, with strong currents endangering guests. In summary, what was once a reliable choice for family vacations has sharply declined

We had dietary restrictions as we only eat halal and they were very good about it. Everyone in the food and beverage were notified and they were really helpful to ensure we had a great experience.

Overall, the staff was the most memorable aspect of our visit there this time around, followed by the great quality of food with so many options to choose from. It was a great experience with lots of value for the price. We will be back for sure.,

The property is beautiful, well maintained. The rooms are nice. The bed was not very comfortable. There was a roach in my room... Not happy about that but I did expect bugs. I was disappointed in the service. There was an incident at one of the Eden pool where 3 of the guest, 2 guys and 1 lady consumed too much alcohol and clearly needed help. They were dehydrated it was too hot. The lady threw up on the ledge before she got out of the pool. the staff stood by and watched them and when we inquired about medical attention for them we were told there would be an extra charge for that. A few of us went into action to help them. The in person restaurant reservation system for the Japanese restaurant is insane. The reservation stand is open from 8:30 a.m. to 5:00 p.m. we waited in line for 30 minutes! The best food on the resort is pez vela and blue moon (adult only guest) the buffet was good as well. I’m not a fan of buffets however they have omelet and pancake stations as well as foods from all around the world. I was underwhelmed with the food at the steakhouse and Mexican restaurants. We spent a lot of time at the piano bar in the main lobby. The service was amazing! Fun atmosphere. We did karaoke and played bingo. I had an amazing experience at the spa as well. In most instances the service was good not great. The night before I left I arranged for bellman service at 9:30am. At 9:40am me, my luggage and bags trekked our way to the lobby.smh

We had dietary restrictions as we only eat halal and they were very good about it. Everyone in the food and beverage were notified and they were really helpful to ensure we had a great experience.

A Deep Decline in Quality – Our Worst Dreams Stay Yet After many pleasant stays at Dreams Resorts, our recent experience post-Hyatt acquisition was a letdown, especially on my 40th birthday. While the rooms remained clean and spacious, most staff appeared indifferent, and the overall experience was disappointing. Key Issues: 1. Lack of Poolside Food Service: A major oversight for a five-star resort, requiring inconvenient walks to the buffet or restaurants, especially with young children. 2. Poor Food Quality: Expectations were already low for all-inclusive dining, but the food was often bland or inedible, with long room service waits. 3. Misleading Views: The coveted ocean views in the lobby did not translate to restaurant locations, forcing us to dine indoors away from the scenery. 4. Unsafe Water Slides: Our daughters sustained injuries due to poorly designed splash areas, making them hesitant to enjoy the facilities. 5. Dirty Pools: The pools were poorly maintained; water was often cloudy, and there were hygiene issues noted by guests. 6. Deceptive Timeshare Offers: Timeshare pitches promised "preferred" areas which were disappointing and poorly maintained. 7. Excessive Noise: Loud music from events disrupted our evenings, making rest nearly impossible. 8. Unsafe Excursions: A snorkeling tour organized by the resort posed safety risks, with strong currents endangering guests. In summary, what was once a reliable choice for family vacations has sharply declined