Northwest Chicago Scuba Diving Holidays

Room was very spacious. Clean. I LOVED the shower. The water pressure was amazing. I still love the hotels that have an actual tub with the shower. I feel like it helps with water spillage. The property was under some kind of construction so some views were less than scenic. Ice machine was broken on our floor. Had to search around the Inception-like hallways to find another. One building has 3 floors while another part of the hotel has 2 which can be confusing. Only one elevator. No cookies when you check in. Front desk staff was nice at check-in. Checkout the next morning no one was there. Like I said before, the hotel is under construction so I get it.

Staff was great, breakfast was wow, and the room was clean, spacious, comfortable

Arrived 4:30PM, room not ready. Left bags with Bell Desk and went to a business dinner. Returned at 8pm, Bell Desk could not find my bags. Arrived an hour later, they had put them in the wrong room. No offer of any kind to remedy or try to remedy, just “sorry”. Shameful.

amazing!

Stunning hotel with really attentive staff, located in the heart of Chicago's West Loop neighborhood. You are surrounded by a ton of award-winning restaurants, shopping and also close to public transit. Rooms are spacious and are themed in a minimalistic Japanese onsen-style esthetic. We loved our stay here, though there are a few things to mention that made our stay less than a perfect 10. The bathroom is fully painted in black. Looks great, but terrible for styling your hair, if you have dark colored hair. Poor lighting concepts throughout the room and bathroom in general, which made it terrible for getting ready any time of the day. Closet area was dark, not great for getting dressed. Bedroom area was dark, not great for reading a book. Desk area is dark, not great for working remotely. Bathroom lighting is dark, not great if you are a woman trying to put on makeup. Housekeeping was fantastic and really knew how to personalize your stay, but they still knocked on the door when we had the "do not disturb" light on, which was very bothersome and woke us up a couple of times.

amazing!

Staff was amazing—so helpful, attentive, and hands-on throughout our stay. The room was absolutely gorgeous, and the view was beautiful. Everything exceeded our expectations, and we had a wonderful experience!

Helpful staff, clean room, decent price, but not fancy. Mini fridge and microwave, soda machine broken, but free muffins, yogurt, and apple juice from 6--9 each day, plus free coffee 24/7.

was definitely deceived by the photos. the place was grimier than expected, the shower was disgusting. there were barely any outlets, the bathroom door did not have a lock and was unable to close properly. one of the lamps didn't even have a light bulb in it. got a non-smoking room but it still smelled of cigarettes. the whole place was just bad and definitely not what was expected.