Title: Pheasant Run Resort Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Pheasant Run Resort Suburban hotel with health club and sauna ![Indoor pool, outdoor pool, pool loungers](https://images.trvl-media.com/lodging/1000000/20000/19600/19564/87e5d932.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/1000000/20000/19600/19564/616e9f57.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge](https://images.trvl-media.com/lodging/1000000/20000/19600/19564/982eb6eb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/1000000/20000/19600/19564/e98cd5a4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge](https://images.trvl-media.com/lodging/1000000/20000/19600/19564/bb048d50.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Pheasant Run Resort blends relaxation and recreation in a suburban setting. Enjoy golf, rejuvenate in the sauna or steam room, and browse on-site shops. The garden offers a peaceful retreat, while free WiFi and pools with sun loungers complete this family-friendly getaway. 6.8 ## Popular amenities - Gym - Hot tub - Pool - Laundry - Housekeeping - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Oct 8 - Oct 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=19564&PinnedHotelID=19564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=19564&PinnedHotelID=19564&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 9 - Oct 10](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=19564&PinnedHotelID=19564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=19564&PinnedHotelID=19564&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=19564&PinnedHotelID=19564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=19564&PinnedHotelID=19564&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=19564&PinnedHotelID=19564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=19564&PinnedHotelID=19564&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Standard Room, 1 King Bed, Tower | Premium bedding, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/19600/19564/8e7cf4ff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Tower ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Premium bedding Blackout curtains Private bathroom - 193 sq ft - Resort view - Sleeps 3 - 1 King Bed ### Tower 2 queens ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Premium bedding Blackout curtains Private bathroom - 248 sq ft - Resort view - Sleeps 4 - 2 Queen Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FWest-Chicago-Hotels-Pheasant-Run-Resort.h19564.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FWest-Chicago-Hotels-Pheasant-Run-Resort.h19564.Hotel-Information) ## About the area Located in West Chicago, Pheasant Run Resort is in the suburbs. St. Charles Heritage Center and Camp Kane and Beith House Museum are local landmarks, and the area's natural beauty can be seen at Blackwell Forest Preserve and Pottawatomie Park. Travelling with kids? Consider American Science & Surplus Store and Kane County Fairgrounds. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. [Visit our West Chicago travel guide](https://www.expedia.co.uk/West-Chicago.dx6895) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C41.92132%2C-88.25471&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=CcNA1O6lnfTvTbTg4K1Qcg-bChQ=) 4051 E Main Street, West Chicago, IL, 60174 ### What's nearby - Dupage Expo Center - 1 min walk - 0.0 miles - Charlestowne Mall - 15 min walk - 0.8 miles - Dellora A. Norris Cultural Arts Center - 4 min drive - 2.5 miles - Arcada Theater - 7 min drive - 3.6 miles - Kane County Fairgrounds - 11 min drive - 5.7 miles ### Getting around - West Chicago Station - 11 min drive - Chicago, IL (DPA-Dupage) - 4 min drive ### Restaurants - ‪Portillo's - ‬13 min walk - ‪McDonald's - ‬9 min walk - ‪Chick-Fil-A - ‬18 min walk - ‪Panera Bread - ‬3 min drive - ‪Starbucks - ‬17 min walk ## About this property ### Pheasant Run Resort Family-friendly hotel in the suburbs You can look forward to golfing on-site, an airport shuttle and a terrace at Pheasant Run Resort. For some rest and relaxation, visit the sauna or the steam room. Stay connected with free in-room WiFi, and guests can find other amenities, such as shopping on-site and a garden. You'll also find perks such as: - An indoor pool and an outdoor pool, along with sunloungers - Free self-parking - Express check-out, a front desk safe and ATM/banking services - A 24-hour front desk, meeting rooms and a gift shop Room features All 293 rooms offer comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and safes. Other conveniences in all rooms include: - Rollaway/extra beds (surcharge) and free cots/infant beds - Bathrooms with shower/bath combinations and free toiletries - Flat-screen TVs with premium channels - Coffee/tea makers, daily housekeeping and desks ## Similar properties ![Standard Room, 2 Queen Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/1000000/800000/793000/792943/01a5c1a3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Comfort Inn & Suites Geneva - West Chicago Geneva - Pool - Hot tub - Breakfast included - Parking included 8.8 Excellent 672 reviews £92 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-22&endDate=2025-11-03&selected=792943&PinnedHotelID=792943&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/1000000/900000/897200/897168/f931dcd0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Eaglewood Resort and Spa Itasca - 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Pool - Hot tub - Pet-friendly - Parking included 9.0 Wonderful 1,003 reviews £84 includes taxes & fees 12 Oct - 13 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=151142&PinnedHotelID=151142&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/2000000/1110000/1102000/1101911/fc7c36ec.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Homewood Suites by Hilton Aurora Naperville Aurora - Pool - Hot tub - Breakfast included - Pet-friendly 8.8 Excellent 319 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=1101911&PinnedHotelID=1101911&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/180000/171200/171194/2322de6b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quality Inn and Suites St Charles - West Chicago St. Charles - Pool - Breakfast included - Pet-friendly - Parking included 8.2 Very good 1,009 reviews £59 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=171194&PinnedHotelID=171194&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/1000000/70000/67700/67693/ccd7280f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Place Chicago/Hoffman Estates Hoffman Estates - Pool - Breakfast included - Pet-friendly - Parking included 8.4 Very good 1,010 reviews £78 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=67693&PinnedHotelID=67693&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/1000000/980000/972800/972774/68b514ff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Chicago Naperville/Warrenville Warrenville - Pool - Hot tub - Breakfast included - Pet-friendly 8.4 Very good 369 reviews £111 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=972774&PinnedHotelID=972774&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast ](https://images.trvl-media.com/lodging/1000000/570000/565200/565186/65349387.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Country Inn & Suites by Radisson, Elgin, IL Elgin - Pool - Breakfast included - Parking included - Air conditioning 7.6 Good 1,012 reviews £65 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=565186&PinnedHotelID=565186&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transport - Airport shuttle available - Free self parking on site - Free RV/bus/lorry parking on site ### Food and drink - Snack bar/deli ### Things to do - Arcade/game room - Golf - Health club - Hot tub - Indoor pool - Library - Outdoor pool - Piano - Sauna - Shopping - Steam room - TV in common areas ### Family friendly - Arcade/game room - In-room cot - Indoor pool - Outdoor pool - Refrigerator on request - Rollaway/extra bed (surcharge) - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Wedding services ### Business services - 24-hour business centre - Conference centre (79,997 square foot of space) - Meeting rooms ### Outdoors - Garden - Picnic area - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Lift - Wheelchair accessible (may have limitations) ### More - 16 floors - 5 buildings - Banquet hall - Fireplace in lobby - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Free cot - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - Flat-screen TV with premium cable channels ### Food and drink - Coffee/tea maker - Free bottled water - Refrigerator on request ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Free local calls - Free weekday newspapers - Iron/ironing board - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4 PM; check-in end time: 1:00 AM Minimum check-in age - 21 ### Check-out Check-out before 11 AM Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome 3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 10.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 75.00 per stay We have included all charges provided to us by the property. ### Optional extras - Rollaway bed fee: USD 10.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is not required for transport to and from this property ### Property is also known as Pheasant Resort Pheasant Run Resort St. Charles Pheasant Run Resort Pheasant Run St. Charles Pheasant Run Resort West Chicago Pheasant Run West Chicago Pheasant Run Resort Hotel Pheasant Run Resort West Chicago Pheasant Run Resort Hotel West Chicago ## Frequently asked questions ### Does Pheasant Run Resort have a pool? > Yes, this property has an indoor pool and an outdoor pool. ### How much is parking at Pheasant Run Resort? > Self-parking is free at this property. ### What time is check-in at Pheasant Run Resort? > Check-in start time: 4 PM; check-in end time: 1:00 AM. ### What time is check-out at Pheasant Run Resort? > Checkout is at 11 AM. ### Where is Pheasant Run Resort located? > This family-friendly West Chicago hotel is located in the suburbs, within 1 mi (2 km) of Dupage Expo Center and Charlestowne Mall. Dellora A. Norris Cultural Arts Center is 2.1 mi (3.4 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Pheasant Run Resort Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 216 8 - Good 275 6 - Okay 253 4 - Poor 138 2 - Terrible 101 ### 7.0/10 Cleanliness ### 7.6/10 Staff & service ### 6.6/10 Amenities ### 6.2/10 Property conditions & facilities ### 10/10 Excellent #### Walter 27 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Family trip Went as a family trip and my family had a great time. ##### Walter Stayed 1 night in Feb 2020 ### 2/10 Terrible #### Holly 26 Feb 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### one of the worst stays This hotel is absolute awful. It’s rare that there isn’t a thing positive to say but the staff were unfriendly and not helpful; the hotel is run down; there were many drunk people in the pool; there was only a “gas station” quality breakfast and no other food available; our bathtub was clogged. Honestly, it was awful, ##### Holly Stayed 1 night in Feb 2020 ### 4/10 Poor #### Verified traveller 23 Feb 2020 Disliked: Property conditions & facilities #### Closing is a good thing I understand why its going out of business. Run down. Inattentive customer service. Keys constantly not working. ##### Verified traveller Stayed 2 nights in Feb 2020 ### 2/10 Terrible #### Antoinette 18 Feb 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible Don’t go it’s full of false advert intent and I had to pack up and leave when a bed bug went across my pillow and coffee came out of the tub horrible ![](https://a.travel-assets.com/ugc/hotel-reviews/DEFAE347A2684904734E56809FD56634D5EA67781582065037528.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/17D6B1E19306A77136A31FFACF684CDA515E3A0B1582065038022.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Antoinette Stayed 1 night in Feb 2020 ### 4/10 Poor #### Chris 18 Feb 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 1.5 stars There was trash all over the hotel and the water in the shower was yellow and there was no water in the toilet there is no way this was a 3 star hotel ##### Chris Stayed 1 night in Feb 2020 ### 8/10 Good #### Verified traveller 17 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The beast is a swimming pool, the room where ok too ##### Verified traveller Stayed 1 night in Feb 2020 ### 2/10 Terrible #### Verified traveller 16 Feb 2020 Disliked: Cleanliness, staff & service ##### Verified traveller Stayed 1 night in Feb 2020 ### 2/10 Terrible #### Alissa 25 Jan 2020 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### This place sucks Customer service is horrible as well as the hospitality of this resort. The manager is rude and hector at the front desk was disrespectful. I would not stay here again. The resort is really nice especially all the different pools and hot tubs. ##### Alissa Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Robert 24 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice hotel. ##### Robert Stayed 1 night in Jan 2020 ### 6/10 Okay #### ANNA MARIE 18 Jan 2020 Liked: Room comfort Disliked: Cleanliness The pool got cold as the waterfall went down awhile the room we stayed in was dirty we have been coming for years they have gone downhill oh the pool looked like it had not been vacuumed either in a while ##### ANNA MARIE Stayed 1 night in Jan 2020 ### 8/10 Good #### katherine 13 Jan 2020 Liked: Cleanliness, property conditions & facilities, room comfort #### Love the water pool Over all it was good ,relaxing,love the pool , the only issue was the bar tender by the tower had a nasty attitude. ##### katherine Stayed 2 nights in Jan 2020 ### 8/10 Good #### Verified traveller 12 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pool areas, variety of restaurants and eating options ( though some were not open all the time) staff was excellent and welcoming (in spite of the expected closures ). And all under one roof. ##### Verified traveller Stayed 2 nights in Jan 2020 ### 2/10 Terrible #### Verified traveller 4 Jan 2020 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Customer service here is terrible front desk woman name starts wit a S was so rude ##### Verified traveller Stayed 1 night in Dec 2019 ### 8/10 Good #### Dave 29 Dec 2019 Liked: Staff & service, room comfort ##### Dave Stayed 1 night in Dec 2019 ### 2/10 Terrible #### David 28 Dec 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### David Stayed 1 night in Dec 2019 ### 2/10 Terrible #### David 28 Dec 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Do not stay here This place has gone down hill. You could not get service for anything there. They had no staff and there restaurant was closed. I wish I would have stayed somewhere else I was very disappointed with my stay here. I have stayed here before and it was totally different that’s the reason I chose to stay here again. I will never come back to this place it was a terrible place!! ##### David Stayed 1 night in Dec 2019 ### 8/10 Good #### Verified traveller 23 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Although this property could use some updates it was clean, staff was friendly & the amenities were perfect for our one day stay. The kids loved the pools. ##### Verified traveller Stayed 1 night in Dec 2019 ### 4/10 Poor #### Terry 23 Dec 2019 Disliked: Cleanliness, property conditions & facilities #### Disappointing We arrived to a cold unwelcoming front desk clerk. I asked about the Burbon Street feature that was advertised and was told it was closed for the season. The website didn't say it was closed, we wanted to see that. The furniture in the indoor seating area by the sauna was very dirty. Only a small grill area open in the morning for a egg sandwich. The furniture in the room was outdated and scratched, and I turned on the shower and BROWN water came from the spout.We won't be back. The manager heard my comments from the back room and never came out to talk to me. ##### Terry Stayed 1 night in Dec 2019 ### 4/10 Poor #### Rebecca 18 Dec 2019 ##### Rebecca Stayed 3 nights in Dec 2019 ### 6/10 Okay #### Verified traveller 13 Dec 2019 Disliked: Property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in Dec 2019 ### 8/10 Good #### Jana, Illinois 9 Dec 2019 Liked: Cleanliness, staff & service, amenities The property was wonderful with several restaurants and activities. Sure, it is a little run down, but our room was clean and staff were extremely nice. I would recommend. ##### Jana Stayed 2 nights in Dec 2019 ### 10/10 Excellent #### emma 1 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### emma Stayed 1 night in Nov 2019 ### 8/10 Good #### Daniel, Naperville 1 Dec 2019 Liked: Cleanliness, staff & service Pheasant Run is unique because of it's old school appeal. It's indoor/Outdoor heated swimming pool is one of a kind. Nothing like swimming outdoors when it's snowing. They are environmentally conscious with their water consumption systems which take a little getting used to. I understand the resort may be closing down at the beginning of the year. Too expensive to operate. People should get over there with the family before that happens. You'll never see a place like this again. ##### Daniel Stayed 1 night in Nov 2019 ### 2/10 Terrible #### Tina, Chicago 30 Nov 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I should have read the reviews before booking here. When it came time to check in, I waited 40 mins alone becsuse there was one lady at the front desk. She complained she was ready to ho home to her own kids when I stated it was my daughters birthday. The room was at the VERY end of the "resort." I should have been in the tower but they put my gamily and frienfs in building "G." It was explained we would have a golf view with a patio. I had a dirty pond view with a wooden rotting bacony that every room shared. The television was probably 20yrs old and did not work. Dakota from maintenance apologized and said the resort is not making changes or repairs because they have filed for bankruptcy. The a/c and heating unit was broken, as well as the screen door on our sliding glass door. There was garbage under the bed and in the tv console. There were supposed to be tons of amenities. Bourbon St restaurants were closed, there was no staff ANYWHERE and only half the games worked in the arcade. I booked one room and had family who booked 2 extra rooms. I have NEVER been so disappointed with a hotel or so called resort in my life!! I also took pictures and video to show. ##### Tina Stayed 1 night in Nov 2019 ### 6/10 Okay #### Verified traveller 25 Nov 2019 Liked: Staff & service Disliked: Room comfort The rooms are outdated. 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