Lake Lucerne Romantic Holidays

Beautiful space, location is amazing, staff were super friendly and helpful, but I thought it was a non-smoking property and it’s not. All open air locations allow smoking, including balconies, the amazing outdoor patio, outdoor poolside locations, outdoor space on the lake, etc. I am allergic to tobacco smoke so unfortunately I found myself avoiding these spaces and would get nervous that someone would light up when I was interacting with these spaces. The food onsite was amazing, the spa and spa services were top notch, canoes and SUPs were free and available first come first served, and they offered an AMAZING complimentary breakfast each morning that was EPIC . There was free and unlimited tea and coffee 24 hours, a fizzy and still water faucet in the spa, and fresh apples provided right from the local apple trees! Even with all of this, the dominance of cigarette smoke onsite would make me think twice about staying here again. It would be great if they could have designated smoking areas rather than it being a smokers paradise. And as a designated wellness hotel I found it contradictory to allow smoking in every outdoor space. I do not want to smell smoke when I’m eating breakfast, need fresh air in the room b/c there are no A/C’s, or decide to go swimming after a relaxing spa service. And FYI, they’re doing renovations in front of the hotel, and it impacts the view overlooking the lake. Expedia does not inform you of this but the hotel website does.

Room smelled musty, limited amenities at hotel and cleaning staff tidying room during stay but really didn’t clean

Old world charm, this historic hotel is comfy, served great breakfast and within walking distance to the attractions in the old town, dining options by the river, the Lake and to Lucerne’s main train station!

Room smelled musty, limited amenities at hotel and cleaning staff tidying room during stay but really didn’t clean

Beautiful space, location is amazing, staff were super friendly and helpful, but I thought it was a non-smoking property and it’s not. All open air locations allow smoking, including balconies, the amazing outdoor patio, outdoor poolside locations, outdoor space on the lake, etc. I am allergic to tobacco smoke so unfortunately I found myself avoiding these spaces and would get nervous that someone would light up when I was interacting with these spaces. The food onsite was amazing, the spa and spa services were top notch, canoes and SUPs were free and available first come first served, and they offered an AMAZING complimentary breakfast each morning that was EPIC . There was free and unlimited tea and coffee 24 hours, a fizzy and still water faucet in the spa, and fresh apples provided right from the local apple trees! Even with all of this, the dominance of cigarette smoke onsite would make me think twice about staying here again. It would be great if they could have designated smoking areas rather than it being a smokers paradise. And as a designated wellness hotel I found it contradictory to allow smoking in every outdoor space. I do not want to smell smoke when I’m eating breakfast, need fresh air in the room b/c there are no A/C’s, or decide to go swimming after a relaxing spa service. And FYI, they’re doing renovations in front of the hotel, and it impacts the view overlooking the lake. Expedia does not inform you of this but the hotel website does.

So close to main train station, not hard to find, was walkable with luggage, loved that it was in the old part of town

Great location in the Old Town and easy walk from the Train Station. Check-in is at a different hotel, Krone, but it is just a short walk away. There is an elevator, but be aware that the rooms are half a flight of stairs away from the floor, so you will have to navigate some stairs with your suitcases (2 stairs to get into the building and 6-7 stairs to get to your room). We had a large room with a small balcony overlooking the square and a view to the river (I think it was the only room with a balcony). We enjoyed having a coffee there watching the activities on the square. Lots of restaurants nearby. The room was a good size with a large jetted tub and quirky, albeit comfortable furniture. Would stay there again

Perfect location !!! We got lucky and had a portable AC unit in our room so we were very comfortable.