Waterfall Country Romantic Holidays

My husband and I arrived at Brooklyn house on Friday 24the July. We had approx 2.5hrs drive. There was no one on reception to check us in at approx 6pm. After ringing bell twice I finally tracked Maxine down who came to check us in. No eye contact was made between Maxine and my husband just me and she seemed quite 'cold'. She showed us to our room after going through everything and also asked what time we would like breakfast the following morning. We got to breakfast at 9am and again Maxine went through the process, told us to choose a table which was already set up and she would be over to take our breakfast order. We were left to our own devices and 40 mins later after hearing her greet other residents and asking them how their last evenings had been and serving other residents who had come in after us, I decided to get up and give her our breakfast order. No apology received by her. Although the breakfast was delicious, apart from the fact that my husband's scrambled eggs and salmon should have come with toast, we didn't even bother to mention. We both said we would never stay here again because of the unfriendly nature we had received on our check-in and breakfast. However, all was redeemed on our 2nd day this morning. Maxine was not there but we had the fortune of meeting Ana, a wonderful person who took our breakfast order which we received within 10mins of ordering, whilst helping ourselves to tea/coffee etc. Thank you Ana for your friendly warmth

Had an amazing stay ideal location for longleat safari park only 35 min drive to park great to get back for a swim with the grankids the pool was great brilliant staff very friendly Food was yummy and lots of choice Would definitely return

Beautiful old pub in stunning area of countryside . Real value for money 😊

This time last year, The Nici was definitely 5 star but now it's maybe 4 stars. The pool needs some serious maintenance (my child and her friend were diving for loose pool tiles and found over 50 all in), the cleanliness particularly around the pool and pool loos needs serious work and the service in both restaurants is now decidedly not 5 star and neither is the cleaning service in the rooms. The rooms are showing significant signs of wear, also inconsistent with a 5 star rating. The hotel would do well to cater better to vegetarian diners as well, there are a total of two vegetarian options on the main restaurant menu and one by the pool. It feels like the owners moved on to the other Nici hotels and forgot about this one.

it was so lovely but i think on the off chance ive woke up from my sleep covered in itchy bites/spots on my body. my partner was fine so i dont think it was anything serious but please be mindful if allergic to dust or anything to take antihistamines before your stay if you’re prone to them like me. put a little downer on my stay as have come here before and have never experienced this, staff were very apologetic and assured me they would inform house keeping about it though

My husband and I arrived at Brooklyn house on Friday 24the July. We had approx 2.5hrs drive. There was no one on reception to check us in at approx 6pm. After ringing bell twice I finally tracked Maxine down who came to check us in. No eye contact was made between Maxine and my husband just me and she seemed quite 'cold'. She showed us to our room after going through everything and also asked what time we would like breakfast the following morning. We got to breakfast at 9am and again Maxine went through the process, told us to choose a table which was already set up and she would be over to take our breakfast order. We were left to our own devices and 40 mins later after hearing her greet other residents and asking them how their last evenings had been and serving other residents who had come in after us, I decided to get up and give her our breakfast order. No apology received by her. Although the breakfast was delicious, apart from the fact that my husband's scrambled eggs and salmon should have come with toast, we didn't even bother to mention. We both said we would never stay here again because of the unfriendly nature we had received on our check-in and breakfast. However, all was redeemed on our 2nd day this morning. Maxine was not there but we had the fortune of meeting Ana, a wonderful person who took our breakfast order which we received within 10mins of ordering, whilst helping ourselves to tea/coffee etc. Thank you Ana for your friendly warmth

Nice hotel, fantastic spa. Sadly the staff are overworked but they are very professional and work their butt's off.