Lower Matecumbe Key Mountain Holidays

We stayed there for our 49th wedding anniversary. Usually a hotel will send a bottle to your room; not this hotel. The people who work at this hotel are not happy and it shows in their attitude with the customers. In my opinion, there needs to be a management change at the top to produce a happier atmosphere and employees who are more customer oriented.

Wonderful hotel. Beautiful design and very attentive staff.

The view of the room #212 was the ROOF of the building. Then, after I complained the view of next room#1003 was next building CONSTRUCTION. The Bed mattress was too soft causing back pain to both me and husband. At 4am had to go to the sofa. The app to modify the hardness of the mattress did not work. Next morning went to reception to explain and the attitude (I believe Chris) of the front desk young lady made me to make my final decision: CHECK OUT. My reservation was for 3 nights and we stayed one night only. The suit was beautiful, the restaurant The Strand was excellent: both the service and food. But our experience with the room selection, bed, and front desk person was not good. Tip: take drinkable water as there is no Water bottles in the room,

Amazing stay Couldn’t fault a thing

The view of the room #212 was the ROOF of the building. Then, after I complained the view of next room#1003 was next building CONSTRUCTION. The Bed mattress was too soft causing back pain to both me and husband. At 4am had to go to the sofa. The app to modify the hardness of the mattress did not work. Next morning went to reception to explain and the attitude (I believe Chris) of the front desk young lady made me to make my final decision: CHECK OUT. My reservation was for 3 nights and we stayed one night only. The suit was beautiful, the restaurant The Strand was excellent: both the service and food. But our experience with the room selection, bed, and front desk person was not good. Tip: take drinkable water as there is no Water bottles in the room,

Amazing stay Couldn’t fault a thing

Always perfect every time I stay in this hotel

Aesthetically pleasing and great location

Very elegant and pretty a very nice place to stay. But very expensive

Wonderful hotel. Beautiful design and very attentive staff.

The view of the room #212 was the ROOF of the building. Then, after I complained the view of next room#1003 was next building CONSTRUCTION. The Bed mattress was too soft causing back pain to both me and husband. At 4am had to go to the sofa. The app to modify the hardness of the mattress did not work. Next morning went to reception to explain and the attitude (I believe Chris) of the front desk young lady made me to make my final decision: CHECK OUT. My reservation was for 3 nights and we stayed one night only. The suit was beautiful, the restaurant The Strand was excellent: both the service and food. But our experience with the room selection, bed, and front desk person was not good. Tip: take drinkable water as there is no Water bottles in the room,