Luxury Tuscany Holidays & Travel

Our stay at Palazzo Montebello was very disappointing. The room was in poor condition and clearly not maintained to the standard expected at this price point. The bedroom floor was buckling, the walls were dirty, and the bathroom grout was crumbling. The toilet creaked and felt unstable enough that we were genuinely concerned it might break when used. The shower enclosure had an odd set of dual bi-fold doors that had to be positioned exactly right; otherwise, water flooded the bathroom and spread onto the bedroom floor. Housekeeping and routine maintenance were lacking throughout the stay. Nothing felt properly cleaned or inspected, and several issues affected basic usability and safety. The WiFi was also poor and unreliable, which made even basic online tasks frustrating. Staff interactions were equally disappointing; several team members came across as rude or dismissive rather than helpful. Even the location was not a real advantage. It required a long walk to reach the main attractions, so it was less convenient than we expected. Overall, the condition of the room, inadequate cleaning, unreliable internet, unwelcoming service, and inconvenient location made this a poor value. I would not stay here again or recommend this hotel. We have traveled extensively in Europe, Italy and Florence. We are used to staying in older quirky properties and this hotel is not in that category. Instead the lack of maintenance, care and consideration of the guests has become their moto.

Beautiful hotel! We didn't realize the pool would be closed when we were there, but otherwise excellent stay.

This was once one of the grand hotels of Florence. The Grand Dame of hotels. It is like a walk back in time. Sadly once you leave the beautiful lobby and the Bar area you can see that the hotel no longer has the 5 star quality. Things are not updated or kept up to par. The hotel needs an up date, the rooms need to be cleaned up, the turn down service needs to be updated, alot of things need to be updated. I could go on but i would rather focus on the front desk and the welcome crew who were amazing. The front desk very professional and very friendly and helpful. With a little update this could once again be a grand hotel

Beautiful hotel! We didn't realize the pool would be closed when we were there, but otherwise excellent stay.

Our stay at Palazzo Montebello was very disappointing. The room was in poor condition and clearly not maintained to the standard expected at this price point. The bedroom floor was buckling, the walls were dirty, and the bathroom grout was crumbling. The toilet creaked and felt unstable enough that we were genuinely concerned it might break when used. The shower enclosure had an odd set of dual bi-fold doors that had to be positioned exactly right; otherwise, water flooded the bathroom and spread onto the bedroom floor. Housekeeping and routine maintenance were lacking throughout the stay. Nothing felt properly cleaned or inspected, and several issues affected basic usability and safety. The WiFi was also poor and unreliable, which made even basic online tasks frustrating. Staff interactions were equally disappointing; several team members came across as rude or dismissive rather than helpful. Even the location was not a real advantage. It required a long walk to reach the main attractions, so it was less convenient than we expected. Overall, the condition of the room, inadequate cleaning, unreliable internet, unwelcoming service, and inconvenient location made this a poor value. I would not stay here again or recommend this hotel. We have traveled extensively in Europe, Italy and Florence. We are used to staying in older quirky properties and this hotel is not in that category. Instead the lack of maintenance, care and consideration of the guests has become their moto.

Beautiful hotel! We didn't realize the pool would be closed when we were there, but otherwise excellent stay.

Beautiful hotel! We didn't realize the pool would be closed when we were there, but otherwise excellent stay.

We couldn’t have had a more enjoyable day at this fabulous hotel. The staff responded to our every whim and even anticipated some! And its location right in the center of historic Florence cannot be beat. We will be back again!