Isla Santa Margarita Luxury Holidays

Bien localisé près de la gare, jolies chambres mais besoin de remplacer la moquette par du parquet. C’est plus hygiénique. Le nettoyage des chambres est très basique, mais tout le reste est très bien.

great hotel!

Tres propre et acceuillant

I enjoyed our stay. The hotel is located in the perfect place. Everything was walkable, to the beach, the restaurants, the shops. I didn't have any problems regarding the room except that the water in the bathroom wouldn't get hot enough and the door to the shower was too small. Also, the breakfast was not worth the amount it was priced.

I have only given 1 star because I can’t give 0. This was the worst experience ever. Our stay was confirmed and paid for but when we turned up we were told that there was no booking. We showed the extremely unhelpful person on the desk our confirmation of booking. It made no difference. Despite several attempts to get some kind of positive response we were told that they had no room for us, ignoring our confirmation of booking email. There was absolutely no concern expressed about the situation, despite the fact that we were obviously an older couple, who just wanted what we had booked. We were shown the door! There was no other option than to sleep in our car. Not ideal when temperatures are 34C+. Also not ideal when one of us is in his eighties and I am in my seventies. Due to power outages I was unable to use my phone to contact the booking company I had used and had to wait until the following day to do this, by which time it was too late to do anything other than give us a refund, which was confirmed immediately. No argument with them! The blame is squarely placed on the hotel. Avoid it like the plague.

I enjoyed our stay. The hotel is located in the perfect place. Everything was walkable, to the beach, the restaurants, the shops. I didn't have any problems regarding the room except that the water in the bathroom wouldn't get hot enough and the door to the shower was too small. Also, the breakfast was not worth the amount it was priced.