East Midlands Kid friendly Holidays

On the plus side 1) pleasant staff and 2) nice location with an easy walk to Marble Arch, Regents Street, Hyde Park, Green Park and Knightsbridge. On the negative side 1) overpriced compared to other similar properties I've stayed in in London 2) very small rooms. there was only room for one bedside table in the bedroom. it was very hard to maneuver in and out of bed. It was hard to open the closet which was very close to the bed. On the neutral side 1) room seemed clean enough 2) gym had a few pieces of equipment and weights but was in a windowless basement so not a big draw

Check in trainee staff member not helpful and quite rude. Room advised had Smart TV but it doesn't. Bed and amenities were good.

The hotel was better than I had expected, for such a large property. The room was lovely, had a scandi vibe and quiet, due to the internal door separating the bedroom from the hallway. Facilities in the room were great too. Steamer, iron/ironing board etc. Breakfast was good, but the area was chaotic. It was so big and packed that the noise was quite overwhelming - I’d maybe go before 0800 for business and after 0930 for leisure, to avoid the chaos.

The room was extremely small. No place for a suitcase except on top of the small built-in desk. No space in the bathroom even for a small trash bin. One could not bend down to pick up anything without smacking one’s head on the side. In fact, entering the narrow shower requires one to enter sideways and to carefully hold onto a handle to avoid falling (and I’m a fit person). The shower doors would not close all the way, the room AC rattled and was so loud it sounded like a lawn mower in the room. The elevator uses an old fashioned metal sliding door you must manually close when leaving otherwise it won’t respond to calls from other floors. Guests don’t always do this and staff do not keep an eye on it so be prepared to have to walk down or up stairs most of the time. For “breakfast”, which is extremely light the tables one sits at are the size of a shoe—enough for a cup of coffee. And there are only 3-4 places. The public rooms, and ballrooms, however, are beautiful! I was eventually moved to a larger room but only on the last day of the stay, and even that process was awkward with poor communication from the staff. For the price I paid—£440 per night—I would never go back.

On the plus side 1) pleasant staff and 2) nice location with an easy walk to Marble Arch, Regents Street, Hyde Park, Green Park and Knightsbridge. On the negative side 1) overpriced compared to other similar properties I've stayed in in London 2) very small rooms. there was only room for one bedside table in the bedroom. it was very hard to maneuver in and out of bed. It was hard to open the closet which was very close to the bed. On the neutral side 1) room seemed clean enough 2) gym had a few pieces of equipment and weights but was in a windowless basement so not a big draw

Property was very very centrally located. The rooms are clean, staff were friendly and helpful. Any minor maintenance issues were promptly dealt with. The housekeeping staff were all amazing. Perfect for an extended stay

Clean room, friendly staff, good breakfast, close to everything

Smaller than expected but a great place, location and help. Laundry was a big plus.

The rooms were NOT as advertised There was NO ONE to answer the phone or doorbell! The help when finally found was NO HELP and in fact rude! They would not give refunds for cancellation of stays even greater than 24 hrs out

The hotel was better than I had expected, for such a large property. The room was lovely, had a scandi vibe and quiet, due to the internal door separating the bedroom from the hallway. Facilities in the room were great too. Steamer, iron/ironing board etc. Breakfast was good, but the area was chaotic. It was so big and packed that the noise was quite overwhelming - I’d maybe go before 0800 for business and after 0930 for leisure, to avoid the chaos.