Japan Food and Wine Holidays

The room was comfortable, well-appointed, and surprisingly spacious for Namba. The air conditioning and television were also very easy to use, which is a welcome touch for non-Japanese-speaking travellers, as hotel room controls in Japan can sometimes be difficult to navigate, even with AI translation tools. What let the hotel down, however, was the breakfast experience. There were lengthy queues each morning simply to be seated, as only one hostess was managing the process. Most guests do not want to begin their day by waiting in line for up to 15 minutes, particularly when there are plenty of vacant tables available in a large dining area. It seemed unnecessary for guests to have to wait to be formally seated. Once inside, there was further congestion due to there being only one coffee machine and one toaster, resulting in even more queuing in what is clearly a very busy hotel. Overall, the room itself was excellent, but the breakfast operation would benefit from some improvements to better accommodate the number of guests.

I found a bread roll in my closet. My room isn’t as clean as I expected considering the price I paid. Very helpful staff. I pick this hotel because of airport shuttle but shuttle don’t operate until 8am unfortunately I must leave at 6am. Excellent breakfast. 2 restaurants and they are similar with western and Japanese options.

Nice place and convenience

Clean room, super fast housekeeping, flawless check in and out. But incredible location next to the Shinagawa station!

Great location near everything. Great staff. Guest lounge was nice with free drinks and snacks. Would highly recommend this location

Great hotel and staff!!!

Amazing hotel conveniently located near the subway station. The hotel was clean, staff was friendly and extremely helpful. We also had breakfast on two days during our stay; they had a lot of options that fit a variety of tastes.

The staff was great. Rooms are clean and smells good

Loved the property - beautiful and close to shopping and train stations. Will visit again.

Beautiful hotel and room. The breakfast was great and the evening refreshments

The room was comfortable, well-appointed, and surprisingly spacious for Namba. The air conditioning and television were also very easy to use, which is a welcome touch for non-Japanese-speaking travellers, as hotel room controls in Japan can sometimes be difficult to navigate, even with AI translation tools. What let the hotel down, however, was the breakfast experience. There were lengthy queues each morning simply to be seated, as only one hostess was managing the process. Most guests do not want to begin their day by waiting in line for up to 15 minutes, particularly when there are plenty of vacant tables available in a large dining area. It seemed unnecessary for guests to have to wait to be formally seated. Once inside, there was further congestion due to there being only one coffee machine and one toaster, resulting in even more queuing in what is clearly a very busy hotel. Overall, the room itself was excellent, but the breakfast operation would benefit from some improvements to better accommodate the number of guests.

Nice place and convenience

Great location near everything. Great staff. Guest lounge was nice with free drinks and snacks. Would highly recommend this location