Northwest Chicago Cheap Holidays

Great place/ course/ views / accommodations and convenience

Large open space at the center of the lobby. Didn't like to wait until almost the last minute to check in while waiting with 2 kids tired of traveling. They offered to get the room sooner at 1:00PM for $75!! What a shame!!

Great place/ course/ views / accommodations and convenience

Not impressed with this location. Property was not as advertised. Hotel has a pool. It was not available and was not stated that it was not available in the booking nor did the checking clerk state the pool was out of commission. Next the parking lot had a seriously huge pile of trash bags outside the dumpster. The property was very noisy with guests loud after quiet hours. The air conditioning unit was extremely loud in the room making it difficult to get a restful nights sleep. The exhaust fan in the bathroom was very loud. The bathroom walls had mold on them. The shower head spout had mold on it. The hallways and room were musty smelling. More importantly the hallways and our room smelled like marijuana. Woke up at 4 am one night and could smell marijuana. When stated to the front desk clerk they said and offered nothing. Shower did not drain well. The two sinks in the room did not drain well. The refrigerator did not keep items very cold. First night we were in the room I called down to the front desk for 2 extra blankets. An hour passed and never received them. I called back down to cancel and all the clerk could say was “I understand sir”. Ice machine on my floor was broke. Had to go up two floors to get ice. The 5th floor smelled worse than the 3rd floor. Absolutely not worth the money. I’m done spending money at Hyatt properties. Hyatt used to be a name in the hotel industry. They are nothing more than budget accommodation anymore.with subpar service.

Great place/ course/ views / accommodations and convenience