Alentejo Beach Holidays

Cet hôtel charme d'emblée par son architecture et son design intérieur particulièrement réussis. Toutefois, le plaisir du séjour est en partie atténué par quelques faiblesses au niveau de l'entretien (ex.: problème de climatisation, lampe non fonctionnel, robinetterie qui mériterait d'être resserrée, présence d'algues dans la piscine, etc.). L'établissement possède un cachet indéniable, mais un suivi plus rigoureux de la maintenance lui permettrait de retrouver tout son standing.

Upon arrival the reception staff were very helpful, supported us with where to park which is a chargeable car park nearby. The room was not ready as we arrived early, we were expecting a call to confirm when it was ready, that didn’t come, and we eventually went to check back at reception at 5 and managed to get into our room at this time. The room was very comfortable and spacious. Great room facilities. The downside was the pool area and changing rooms both inside and out, these are not to 5* standard, there is lots of damage, non locking doors, damage to pool tiles and the pool could be cleaner. The beach near by was very nice, the one to the left of the boardwalk is nicer than they closer to the main moana restaurant, white sand, clear water, although many jellyfish so something to be careful of. Great grocery store across the roof from hotel and some lovely little shops to wander around, plus the Troia festival was on which was a lovely vibe.

Checking in was the most confusing process I've ever encountered. They still have last year's check in instructions up, which are no longer valid. It was a nightmare finding the front desk. The apartment was clean and okay. The kitchen is not equipped to make a proper meal. Washing machine doesn't work. Sadly we were very disappointed.

No warm water for showers, staff were unconcerned. Won’t be back

Upon arrival the reception staff were very helpful, supported us with where to park which is a chargeable car park nearby. The room was not ready as we arrived early, we were expecting a call to confirm when it was ready, that didn’t come, and we eventually went to check back at reception at 5 and managed to get into our room at this time. The room was very comfortable and spacious. Great room facilities. The downside was the pool area and changing rooms both inside and out, these are not to 5* standard, there is lots of damage, non locking doors, damage to pool tiles and the pool could be cleaner. The beach near by was very nice, the one to the left of the boardwalk is nicer than they closer to the main moana restaurant, white sand, clear water, although many jellyfish so something to be careful of. Great grocery store across the roof from hotel and some lovely little shops to wander around, plus the Troia festival was on which was a lovely vibe.

Cet hôtel charme d'emblée par son architecture et son design intérieur particulièrement réussis. Toutefois, le plaisir du séjour est en partie atténué par quelques faiblesses au niveau de l'entretien (ex.: problème de climatisation, lampe non fonctionnel, robinetterie qui mériterait d'être resserrée, présence d'algues dans la piscine, etc.). L'établissement possède un cachet indéniable, mais un suivi plus rigoureux de la maintenance lui permettrait de retrouver tout son standing.