Laurel Highlands Beach Holidays

Arguably the worst hotel stay I’ve ever had? I was up from 11pm until 4am because two kids were screaming and crying the entire night and the staff thought it okay to just let them continue that and give zero warnings to the families. In addition to the fact that someone was slamming a bouncing ball in another room off the ceiling and onto the wall and floor for the entire night as well. I think I actually did hear their door get knocked on and after being told to stop, they waited 30 seconds and continued for 3 more hours. I hope to never find myself at this hotel again in my life, and you’re smart you’d hope the same.

The staff at the Westin was extremely helpful and proactive. The initial room they gave us had some issues, including a smoke-like smell (not cigarette smoke). As soon as we notified reception, someone handled it extremely professionally, and within minutes we were moved to a much better room.

Very responsive, great location, awesome hosts! 10/10 would recommend.