High Black Forest All inclusive Holidays

Everything was great

Absolutely fabulous hotel and perfect location to enjoy the wonderful scenery - mountain hikes and swimming and activities on the lake. Duty manager so welcoming, helpful and friendly, advising us on walks on our arrival. Friendly restaurant staff and a great buffet breakfast to start the day with a much appreciated vegan selection. Lovely bakery on-site and covered walkway to the cable car opposite the hotel. Lovely spa area to relax after hiking, or to watch the rain from. Comfortable bed, fresh spring water, large balconies. No apparent air con, but nice just to have the window tilted open. Well served by buses

The area around the hotel was very noisy from an early time each morning. I became sick and needed a taxi to a doctor at the train station. The staff was unhelpful, assuring me no taxi would take me such a short distance. I could not stand up. I asked about an Uber and they suggested I try that. Unfortunately, the hotel WiFi was down. They did not care. I hobbled outside to city WiFi and caught an Uber. When I returned, my key card did not work. I asked for a new one at the front desk and was asked for my ID. Isn't in a lobby chair to find it and couldn't get up. Some time later the desk clerk took mercy and brought me a working key. I could not call the front staff caring or helpful.

I loved this boutique hotel. The staff were present 24 hr per day and were very helpful. They made excellent restaurant recommendations - one is right across the street. The location is ideal - both near the train station and major sights of Strasbourg.

Staff was extremely helpful. The place was spotless and clean. The views were amazing. I have nothing negative to say - everything was great.