Western Lake District All inclusive Holidays

It was so good had a lovely time

A lovely solo trip, friendly staff, great rooms and wonderful spa

Nice hotel in good location. Breakfast was fairly standard. Sauna and gym were excellent facilities

Good: Free parking and a good location. Bad: The hotel is similar to, or possibly lower class than, a Travelodge. The room is missing basic facilities expected of a 3/4 star hotel, as advertised: No power socket near the bed to charge a phone. No bedside light switch. You have to walk to the door to turn the main light on or off. There is a floor lamp, but its switch is underneath the desk, making it very inconvenient to operate. The twin room has only one chair and no sofa, despite the room photos on the hotel website showing a sofa, which I would expect in a 4 star hotel. The bathroom basin has no mixer tap, just two separate, old-fashioned taps, which feel very outdated and are hardly practical by modern hotel standards. Unhelpful reception staff. I called reception twice to request an extra pillow but received no answer. I then went down to reception and asked in person. The receptionist said he would send one, but after waiting for some time, I returned to reception. He said he was very busy and would see to it later, mentioning that he had another 30 check-ins to deal with, although there were no customers waiting at the time. I said I could take the pillow myself if he simply gave it to me. He asked for my room number again and said he would try to find one from another room, as the hotel was full. It was surprising that the hotel apparently had no spare pillows. He eventually brought one.