Riviera Maya Adventure Holidays

Hace falta más variedad en comidas y las bebidas son de baja calidad

Not quite ready for prime time. We had premium rooms and thus the special check in and concierge. Difficult to communicate with over email prior to arrival and no better in person. One day the gym was FILTHY! No towels, no water, no wipes, HOT. No one had checked in for hours. Concierge seemed confused about issue. Making dinner reservations with her was painful. Excellent yoga program. Food at reservation only restaurants is good. Buffet etc mediocre. Breakfast was a sh*! show—tons of staff there, many idling together and chatting and nearly a full contact sport to get coffee, water and a place setting. Buffet staff are an organizational disaster. Grounds are nice. Rooms large and nice. Maid service spotty. No one seemed to notice a drawer in my room had completely come off. So some nice things but you likely can do better for the price.

I’ve never been somewhere that the staff was all so great. I was impressed with the food and drinks as well as service!

Very nice, only the beach ,full of seaweeds :((

I really loved this resort. I would suggest staying in the palace to be able to go to all the others. The Mayan Mall was really fun for the whole family between bowling, arcade, ice skating, etc. The staff was extremely friendly, my kids and I all had a wonderful time.

Very nice, only the beach ,full of seaweeds :((

I’ve never been somewhere that the staff was all so great. I was impressed with the food and drinks as well as service!

The pool and everything was fantastic

The resort is beautiful, well-kept, and has a welcoming, fun atmosphere. There is always something going on, and truly something for everyone. Check-in was quick and easy—we relaxed by the pool while waiting for our room, and loved the wristband room key system. The food was a huge highlight. Zen (Japanese) was a standout, along with Hunters, Armadillo, and Grazie. Every restaurant was clean, and the servers were attentive and kind. One night at the sushi bar stood out—we were the only ones there, and the chefs surprised us with off-menu creations, which made it feel so special and personalized. The entertainment was also amazing—the fire show, rock show, salsa lessons, & live music made every night fun. The vibe team brought great energy. We stayed in a swim-out room that didn’t get much sun, but spent most of our time at the Hideaway pools. What stood out most was the staff. Raul the bartender truly made our trip—he’s kind, funny, welcoming, and created such a fun atmosphere every day. We genuinely looked forward to seeing him. Hugo in the Hideaway went above and beyond and made our Bali bed day unforgettable. Andy, our Expedia rep, was extremely helpful and attentive, and Aaron in the lobby was also very kind. Every interaction showed how much the staff genuinely care. The only minor downside was the persistent spa/excursion offers and limited early pool seating, but it didn’t impact our experience much. We would absolutely come back and highly recommend this resort!!

Spent seven days at Dreams with my daughters & a friend. The rooms were always clean, the food was excellent, loved the nightly entertainment & the staff were very friendly. It was unfortunate that the beaches were full of seaweed & unpleasant to walk on. I would recommend that some rules be posted regarding reserving chairs. There appeared to be unnecessary drama on several occasions. Overall, I would highly recommend Dreams Sapphire!

The room was clean, the view “plaid for Ocean view) was located in the back couldn’t see the ocean really.

Hace falta más variedad en comidas y las bebidas son de baja calidad

Not quite ready for prime time. We had premium rooms and thus the special check in and concierge. Difficult to communicate with over email prior to arrival and no better in person. One day the gym was FILTHY! No towels, no water, no wipes, HOT. No one had checked in for hours. Concierge seemed confused about issue. Making dinner reservations with her was painful. Excellent yoga program. Food at reservation only restaurants is good. Buffet etc mediocre. Breakfast was a sh*! show—tons of staff there, many idling together and chatting and nearly a full contact sport to get coffee, water and a place setting. Buffet staff are an organizational disaster. Grounds are nice. Rooms large and nice. Maid service spotty. No one seemed to notice a drawer in my room had completely come off. So some nice things but you likely can do better for the price.

Very nice, only the beach ,full of seaweeds :((