Title: Mercure Miyagi Zao Resort & Spa Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=9622605&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mercure Miyagi Zao Resort & Spa Slopeside fun with full-service spa and restaurant ## Photo gallery for Mercure Miyagi Zao Resort & Spa ![In-room safe, iron/ironing board, free WiFi, bed sheets - Mercure Miyagi Zao Resort & Spa (Zao)](https://images.trvl-media.com/lodging/10000000/9630000/9622700/9622605/4272ddac.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Mercure Miyagi Zao Resort & Spa (Zao)](https://images.trvl-media.com/lodging/10000000/9630000/9622700/9622605/98705ffc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Privilege, Junior Suite, 2 Single Beds | In-room safe, iron/ironing board, free WiFi, bed sheets - Mercure Miyagi Zao Resort & Spa (Zao)](https://images.trvl-media.com/lodging/10000000/9630000/9622700/9622605/6ee11866.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Privilege, Deluxe Suite, 2 Single Beds, Mountain View | In-room safe, iron/ironing board, free WiFi, bed sheets - Mercure Miyagi Zao Resort & Spa (Zao)](https://images.trvl-media.com/lodging/10000000/9630000/9622700/9622605/w3000h2247x0y3-164f3f1f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, iron/ironing board, free WiFi, bed sheets - Mercure Miyagi Zao Resort & Spa (Zao)](https://images.trvl-media.com/lodging/10000000/9630000/9622700/9622605/acde088c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Mercure Miyagi Zao Resort & Spa is nestled amid Mt. Zao and Okama Crater. Guests enjoy the indoor mineral hot spring, while kids play in the garden playground. The property offers ski-in/ski-out access, spa treatments, and hearty breakfasts at moritosoyokaze. ## Reviews 8.0 Very good ## Popular amenities - All-inclusive - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £41 additional charges may apply 7 Jan - 8 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 17 - Dec 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=9622605&PinnedHotelID=9622605&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=9622605&PinnedHotelID=9622605&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 18 - Dec 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=9622605&PinnedHotelID=9622605&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=9622605&PinnedHotelID=9622605&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=9622605&PinnedHotelID=9622605&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=9622605&PinnedHotelID=9622605&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=9622605&PinnedHotelID=9622605&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=9622605&PinnedHotelID=9622605&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds 1 bed Showing 13 of 13 rooms ### View all photos for Classic Room with 2 single beds ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9630000/9622700/9622605/824602ce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room with 2 single beds ### Highlights Air conditioning Fridge TV Bidet Hairdryer Private bathroom Deep-soaking bath Shower/bath combination - Sleeps 4 - 2 Single Beds ### View all photos for Classic Room, Japanese style, 4 futon beds ![Classic Room, Japanese style, 4 futon beds | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9630000/9622700/9622605/c815a803.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Japanese style, 4 futon beds 7.6 Good 15 reviews ### Highlights Air conditioning Fridge TV Bidet Hairdryer Private bathroom Deep-soaking bath Shower/bath combination - Sleeps 8 - 4 Single Futons ### View all photos for Classic Room with 1 single bed ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9630000/9622700/9622605/0abdb2a9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room with 1 single bed ### Highlights Air conditioning Fridge TV Bidet Hairdryer Private bathroom Deep-soaking bath Shower/bath combination - Sleeps 2 - 1 Single Bed ### View all photos for Classic Room with 2 single beds, 1 sofa bed, 1 extra bed ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9630000/9622700/9622605/824602ce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room with 2 single beds, 1 sofa bed, 1 extra bed ### Highlights Air conditioning Fridge TV Bidet Hairdryer Private bathroom Deep-soaking bath Shower/bath combination - Sleeps 8 - 2 Single Beds and 2 Double Sofa Beds ### View all photos for Privilege Room with 2 single beds and 1 extra bed ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9630000/9622700/9622605/0abdb2a9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege Room with 2 single beds and 1 extra bed 8.0 Very good 1 review ### Highlights Air conditioning Fridge TV Bidet Hairdryer Private bathroom Deep-soaking bath Shower/bath combination - Sleeps 6 - 3 Single Beds ### View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style) ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9630000/9622700/9622605/0abdb2a9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Suite, Multiple Beds, Mountain View (Japanese Western Style) ### Highlights Air conditioning Fridge TV Bidet Hairdryer Private bathroom Deep-soaking bath Shower/bath combination - Sleeps 10 - 2 Single Beds and 1 Double Sofa Bed ### View all photos for Classic Room, 2 Single Beds (Dog friendly) ![Classic Room, 2 Single Beds (Dog friendly) | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9630000/9622700/9622605/46f6d0e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 2 Single Beds (Dog friendly) ### Highlights Air conditioning Fridge TV Bidet Hairdryer Private bathroom Deep-soaking bath Shower/bath combination - Sleeps 6 - 2 Single Beds ### View all photos for Classic Room, Multiple Beds (Japanese Style) ![Classic Room, Multiple Beds (Japanese Style) | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9630000/9622700/9622605/w3000h2244x0y0-2b5b807d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Multiple Beds (Japanese Style) ### Highlights Air conditioning Fridge TV Bidet Hairdryer Private bathroom Deep-soaking bath Shower/bath combination - Sleeps 10 - 4 Single Beds ### View all photos for Privilege, Junior Suite, 2 Single Beds ![Privilege, Junior Suite, 2 Single Beds | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9630000/9622700/9622605/dc5b2ca9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege, Junior Suite, 2 Single Beds 10.0 Exceptional 1 review ### Highlights Air conditioning Fridge TV Bidet Hairdryer Private bathroom Deep-soaking bath Shower/bath combination - Sleeps 10 - 2 Single Beds ### View all photos for Privilege, Suite, Multiple Beds ![Privilege, Suite, Multiple Beds | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9630000/9622700/9622605/34287885.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege, Suite, Multiple Beds ### Highlights Air conditioning Fridge TV Bidet Hairdryer Private bathroom Deep-soaking bath Shower/bath combination - Sleeps 7 - 2 King Beds ### View all photos for Privilege, Deluxe Suite, 2 Single Beds, Mountain View ![Privilege, Deluxe Suite, 2 Single Beds, Mountain View | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9630000/9622700/9622605/w3000h2247x0y3-164f3f1f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege, Deluxe Suite, 2 Single Beds, Mountain View ### Highlights Air conditioning Fridge TV Bidet Hairdryer Private bathroom Deep-soaking bath Shower/bath combination - Sleeps 8 - 2 Single Beds ### View all photos for Deluxe Suite, Multiple Beds ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9630000/9622700/9622605/0abdb2a9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, Multiple Beds ### Highlights Air conditioning Fridge TV Bidet Hairdryer Private bathroom Deep-soaking bath Shower/bath combination - Sleeps 8 - 2 Single Beds and 1 Double Sofa Bed ### View all photos for Classic Room, 2 Single Beds ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9630000/9622700/9622605/0abdb2a9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 2 Single Beds ### Highlights Air conditioning Fridge TV Bidet Hairdryer Private bathroom Deep-soaking bath Shower/bath combination - Sleeps 4 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZao-Hotels-Active-Resorts-MIYAGI-ZAO.h9622605.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZao-Hotels-Active-Resorts-MIYAGI-ZAO.h9622605.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C38.13059%2C140.56021&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=asvB0IxRwowQZ-6ZKKWG9xMTsjg=) 1-1 Aza-oni-ishihara, Togatta-onsen, Katta-gun, Zao, Miyagi-ken, 989-0916 #### What's nearby - Togatta Onsen \- 1 min walk \- 0.0 miles - Zao Quasi-National Park \- 11 min walk \- 0.6 miles - Miyagi Zao Kokeshi Doll Hall \- 3 min drive \- 1.7 miles - Zao Fox Village \- 26 min drive \- 10.7 miles - Zao Hot Springs Ski Resort \- 46 min drive \- 19.7 miles #### Getting around - Shiroishizao Station - 39 min drive - Sendai (SDJ) - 60 min drive #### Restaurants - ‪賛久庵 - ‬16 min walk - ‪蔵王手打ちそば 新楽 - ‬2 min drive - ‪中華亭分店 - ‬5 min drive - ‪蔵王のらーめん家 - ‬16 min walk - ‪Zao Boo - ‬2 min drive ## About this property ### Mercure Miyagi Zao Resort & Spa Upscale hotel near Togatta Onsen Located close to Mt. Zao and Okama Crater, Mercure Miyagi Zao Resort & Spa provides an indoor mineral hot spring (onsen), a garden and a playground. With amenities such as ski-in/ski-out access and ski storage, this hotel is a great place to hit the slopes. Treat yourself to spa services, such as aromatherapy, a massage or a body treatment. The on-site restaurant, moritosoyokaze, offers breakfast and dinner. In addition to an arcade/games room and laundry facilities, guests can connect to free in-room WiFi. Other perks at this hotel include: - Free self-parking - Buffet breakfast (surcharge), hot springs on-site and a front desk safe - Luggage storage, 6 meeting rooms and a banquet hall Room features All 312 rooms boast comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes. Other amenities include: - Bathrooms with deep-soaking baths and bidets - TVs with satellite channels - Fridges and housekeeping ### All-inclusive details All-inclusive room rates at Mercure Miyagi Zao Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Awards and affiliations This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests. ## Similar properties ![Family Corner Suite, Non-Smoking, Garden View | In-room safe, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/7000000/6290000/6284200/6284150/531e38e0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sendai Royal Park Hotel Izumi Ward - Spa - Parking included - Free Wi-Fi - Restaurant 9.2 Wonderful 1,004 reviews £77 additional charges may apply 6 Jan - 7 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=6284150&PinnedHotelID=6284150&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/113000000/112260000/112257500/112257484/459b7a1a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ooedo Onsen Monogatari Premium Sendai Sakunami Aoba Ward - 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A restaurant ### Restaurants on site - moritosoyokaze ### Things to do - Arcade/game room - Full-service spa - Hot springs - Playground - Ski storage - Ski-in/ski-out access ### Family friendly - Arcade/game room - In-room refrigerator - Laundry facilities - Playground ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Shared microwave - Vending machine ### Guest services - Housekeeping (on request) - Multilingual staff ### Business services - 6 meeting rooms - Conference centre (7,190 square foot of space) ### Outdoors - Garden ### Full-service spa - Aromatherapy - Facials - Hot springs - Massage - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Spa open daily - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bidet - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower/bathtub combination - Slippers - Toilet paper - Towels provided ### Entertainment - TV with satellite channels ### Food and drink - Refrigerator ### More - Air conditioning - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately JPY 3025 for adults and from JPY 3025 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector and window guards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Additional fees may apply to children for items such as extra bedding and meals. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Miyagi Zao Royal Hotel Miyagi Royal Hotel Miyagi Zao Royal Miyagi Royal Miyagi Zao Royal Hotel Japan Active Resorts MIYAGI ZAO Hotel Active Resorts MIYAGI Hotel Active Resorts MIYAGI Active Resorts MIYAGI ZAO Mercure Miyagi Zao & Spa Zao Mercure Miyagi Zao Resort Spa Mercure Miyagi Zao Resort & Spa Zao Mercure Miyagi Zao Resort & Spa Hotel Mercure Miyagi Zao Resort & Spa Hotel Zao ## Frequently asked questions ### Is Mercure Miyagi Zao Resort & Spa pet-friendly? ### How much does it cost to stay at Mercure Miyagi Zao Resort & Spa? ### How much is parking at Mercure Miyagi Zao Resort & Spa? ### What time is check-in at Mercure Miyagi Zao Resort & Spa? ### What time is check-out at Mercure Miyagi Zao Resort & Spa? ### Are there all-inclusive benefits at Mercure Miyagi Zao Resort & Spa? ### Where is Mercure Miyagi Zao Resort & Spa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Mercure Miyagi Zao Resort & Spa Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.2 Location ### 8.0 Staff & service ### 7.8 Eco-friendliness ### 7.2 Property conditions & facilities 10 - Excellent 132 8 - Good 164 6 - Okay 69 4 - Poor 31 2 - Terrible 9 ## Reviews ### 10/10 Excellent #### steven 9 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities helpful staff especially Mr. Takanami ##### steven Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Makoto 2 Sept 2025 Liked: Staff & service, amenities, property conditions & facilities Very big rooms! Game Center and shops at the lobby floor! Place is surrounded by nature! ##### Makoto Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Verified traveller 21 Jul 2024 Liked: Cleanliness, staff & service, room comfort The staff is very helpful. ##### Verified traveller Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Tyler 3 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The spa is quite far out but has accessable buses from Sendai Station. The onzen was wonderful and clean. Staff was very friendly and spoke english. Only word of caution is unless you eat at the hotel, dinner options are limited and youd have to walk into town. Still a wondeful experience and would definitely stay again if we are in the Miyagi area. ##### Tyler Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Verified traveller 24 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I like the fact that we don't have to eat there because we are vegetarian and there are restaurants in walking distance that offer vegetarian options ##### Verified traveller Stayed 4 nights in Sep 2024 ### 6/10 Okay #### Pavan 5 Aug 2024 Liked: Staff & service, amenities Disliked: Property conditions & facilities Property was very old and very dusty and smelly in the guest room floor pathway, between elevator doors and elevator lobby. Rooms were spacious but bathroom was vary cramped and the worst was the wifi which was extremely bad as I couldn’t connect and work even for few mins consistently and ended up using my mobile hotspot. Breakfast was amazing on the contrary and had an amazing spread. Staff were extremely courteous and helpful. ##### Pavan Stayed 3 nights in Jul 2024 ### 8/10 Good #### Swamynathan 23 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had been here for the summer break. The place was quite neat and tidy. Staff was also very courteous and kind. Kids had good fun in the onsen, pool, etc. Other activites such as magic show, etc. added to the fun part, as we were able to spend time indoors, during rainy days. Breakfast options were quite good. We did not opt for the dinner, as the pricing per person was relatively expensive. Overall, it was a pleasant stay at the resort, and would love to visit there again. ##### Swamynathan Stayed 3 nights in Aug 2023 ### 10/10 Excellent #### AnnaGrace 1 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We did not use the onsen and we were only here for one night. Things to note… it’s very hard to travel around this area! No Ubers lol. We were able to get people to call us taxis so make sure to have cash! We loved our traditional room, I just wish for foreigners they had instructions. Other than that, we had a great stay :) very peaceful and beautiful area. The view of the mountain was awesome! ##### AnnaGrace Stayed 1 night in Nov 2024 ### 6/10 Okay #### Margaret 3 Apr 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### It was so so Staff was friendly and pleasant, quick to help out even with the language barrier. However the photos do not match the actual rooms, our room had stained futons, dirty walls, under the sink it lookes like mildew or mold waa growing. Water also leaked from under the sink when you flushed the toilet or took a shower. If your not used to traditional Japanese style room with futons be prepared for the futons to be very uncomfortable. It is somewhat tattoo friendly but you must cover them, they sell index cards sized patches for 200yen each. The buffet is not worth going, food cold and bland, evening night cap was ok plenty of liquor to choose from but would be nice to have actual snacks not just crackers. It was fairly cheap to stay and now I understand why. ##### Margaret Stayed 2 nights in Mar 2025 ### 8/10 Good #### Melvyn 28 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice quiet resort ##### Melvyn Stayed 1 night in Aug 2025 ### 10/10 Excellent #### HIROKI 5 Mar 2025 Liked: Amenities, property conditions & facilities good hospitality ##### HIROKI Stayed 1 night in Mar 2025 ### 8/10 Good #### Koon Ting 13 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The environment is very quiet and comfortable. The playground is very big. The facilities are neat and clean, although they are a bit old. The room is spacious and clean. The hot spa is very comfortable. You can enjoy the drink and the snack in the bar after the hot spa. It was a wonderful night. ##### Koon Ting Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Mark 21 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great place if attending racing at Sportsland Sugo. ##### Mark Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Jonas 20 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very Clean! Loved it there, i was Hiking most of my time and when i came back the Onsen was one of my favorites! I liked that they have a Game hall and the Lounge was wonderful as well! I would and want to come again! ##### Jonas Stayed 5 nights in Sep 2024 ### 4/10 Poor #### Hiroyuki 9 Aug 2025 Disliked: Cleanliness, property conditions & facilities It's old. ##### Hiroyuki Stayed 1 night in Aug 2025 ### 10/10 Excellent #### shin 7 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities NICE ##### shin Stayed 1 night in Jul 2024 ### 6/10 Okay #### Michael 2 Oct 2022 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Clean, large parking area, nice onsen. However, not sure if it can be called a 3.5 star hotel. More likely between 2.5 - 3 star, as the rooms were at least 40 years outdated. ##### Michael Stayed 1 night in Sep 2022 ### 8/10 Good #### HOANG HUNG 12 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good price ##### HOANG HUNG Stayed 1 night in Mar 2023 ### 8/10 Good #### David 30 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Awesome Wonderful trip with friends. Check-in and check-out were very fast and easy. Staff was wonderful. Rooms are a bit dated and can use an update. Not being able to control the air conditioning was my only issue. ##### David Stayed 1 night in Jul 2023 ### 10/10 Excellent #### MAKIKO 24 Sept 2024 Liked: Staff & service, amenities I am very concerned about the moldy smell of the corridor and guest room. ##### MAKIKO Stayed 1 night in Sep 2024 ### 2/10 Terrible #### Michael 19 Aug 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not worth money. The rooms smelled bad. The refrigerator didn’t work. The AC did not work. Could not see view out window due to condensation and front desk staff implied I might not be able to afford their dinner buffet just by looking at me. Dinner was overpriced for a buffet at $60 per person. Signs for vending machine where there was none. Futons dirty. Wallpaper peeling. Would not recommend. ##### Michael Stayed 1 night in Aug 2023 ### 8/10 Good #### Yui 17 Dec 2025 Liked: Property conditions & facilities ご飯が美味しい ##### Yui Stayed 1 night in Oct 2025 ### 8/10 Good #### ? 15 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities ラウンジが落ち着けて良かった。お菓子のバリエーションがもう少し欲しい。 ##### ? Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Kimiko 25 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 夕飯の海鮮が美味しかったです。他にも新鮮なお野菜、おかず、麺類、お肉、デザートがたくさんありました。お腹いっぱいの幸せ時間を過ごすことが出来ました。ありがとうございました。 ##### Kimiko Stayed 1 night in Oct 2025 ### 8/10 Good #### Hiroshi 21 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 夕方、夜にラウンジサービスと言う、ドリンクフリー＋つまみの提供があった。 ##### Hiroshi Stayed 1 night in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Nishiyama Onsen Keiunkan](https://www.expedia.co.uk/Hayakawa-Hotels-Nishiyama-Onsen-Keiunkan.h37148164.Hotel-Information) > > [Travelodge Glasgow Queen Street](https://www.expedia.co.uk/Glasgow-Hotels-Travelodge-Glasgow-Queen-Street.h12270496.Hotel-Information) > > [Hotel Fukinomori](https://www.expedia.co.uk/Nagiso-Hotels-Hotel-Fukinomori.h34515912.Hotel-Information) > > [Fujisan Onsen Hotel Kaneyamaen](https://www.expedia.co.uk/Fujiyoshida-Hotels-Fujisan-Onsen-Hotel-Kaneyamaen.h14626290.Hotel-Information) > > [SUNRISE Remal Beach Resort](https://www.expedia.co.uk/Sharm-El-Sheikh-Hotels-Remal-Beach.h69378281.Hotel-Information) > > [Highland Resort Hotel & Spa](https://www.expedia.co.uk/Kofu-Hotels-Highland-Resort-Hotel-Spa.h990130.Hotel-Information) > > [Hotel Floresta](https://www.expedia.co.uk/Tias-Hotels-Hotel-Floresta.h7848147.Hotel-Information) > > [Konansou](https://www.expedia.co.uk/Fujikawaguchiko-Hotels-Konansou.h9145049.Hotel-Information) > > [Hoshino Resorts KAI Nikko](https://www.expedia.co.uk/Nikko-Hotels-Hoshino-Resorts-KAI-Nikko.h17903043.Hotel-Information) > > [Tokyo Disney Celebration Hotel](https://www.expedia.co.uk/Tokyo-Hotels-Tokyo-Disney-Celebration-Hotel.h21163232.Hotel-Information) > > [Darwin Lake Holiday Village](https://www.expedia.co.uk/Matlock-Hotels-Darwin-Lake-Holiday-Village.h39014769.Hotel-Information) > > [Hotel H15 Francuski Old Town - Destigo Hotels](https://www.expedia.co.uk/Krakow-Hotels-Hotel-H15-Francuski-Old-Town-Destigo-Hotels.h541802.Hotel-Information) > > [Tenpyo Ryokan](https://www.expedia.co.uk/Nara-Hotels-Tenpyo-Ryokan.h14844103.Hotel-Information) > > [Fuji View Hotel](https://www.expedia.co.uk/Kofu-Hotels-Fuji-View-Hotel.h2333483.Hotel-Information) > > [Kasuitei Ohya](https://www.expedia.co.uk/Kofu-Hotels-Kasuitei-Ohya.h13002262.Hotel-Information) > > [Leonardo Hotel Liverpool](https://www.expedia.co.uk/Liverpool-Hotels-Jurys-Inn-Liverpool.h1847250.Hotel-Information) > > [Costa Calero Hotel Thalasso & Spa](https://www.expedia.co.uk/Yaiza-Hotels-Costa-Calero-Hotel-Thalasso-Spa.h1895491.Hotel-Information) > > [M Social Hotel Times Square New York](https://www.expedia.co.uk/New-York-Hotels-M-Social-Hotel-Times-Square-New-York.h16135.Hotel-Information) > > [Wakakusa no Yado Maruei Ryokan](https://www.expedia.co.uk/Kofu-Hotels-Wakakusa-No-Yado-Maruei-Ryokan.h6136631.Hotel-Information) > > [HOSHINOYA Okinawa](https://www.expedia.co.uk/Okinawa-Hotels-HOSHINOYA-Okinawa.h40226148.Hotel-Information) > > [Suimeikan Karukaya Sanso](https://www.expedia.co.uk/Takayama-Hotels-Suimeikan-Karukaya-Sanso.h16258706.Hotel-Information) > > [Dom Pedro Madeira](https://www.expedia.co.uk/Machico-Hotels-Dom-Pedro-Madeira.h858352.Hotel-Information) > > [Courtyard By Marriott Kyoto Shijo Karasuma](https://www.expedia.co.uk/Kyoto-Hotels-Courtyard-By-Marriott-Kyoto-Shijo-Karasuma.h20518950.Hotel-Information) ### Flights ### Activities > [Things to do in Killin](https://www.expedia.co.uk/Things-To-Do-In-Killin.d182787.Travel-Guide-Activities) ### General