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Overview of Elmbank Hotel & Lodge

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  • House Classic

    5/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Lodge Classic

    5/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Courtyard Classic

    4.7/5 guest room rating

    Room amenities

    • 129 sq ft
    • Sleeps 2
    • 1 Double Bed
    More details
  • Lodge Triple Room

    Room amenities

    • 452 sq ft
    • Sleeps 3
    • 1 King Bed and 1 Single Bed
    More details
  • House Deluxe

    4.6/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • House Superior Deluxe

    4.3/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Lodge Attic

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 King Beds
    More details
4.5
Wonderful
Rating 5 - Excellent. 99 out of 164 reviews
5 - Excellent 60%
Rating 4 - Good. 51 out of 164 reviews
4 - Good 31%
Rating 3 - Okay. 10 out of 164 reviews
3 - Okay 6%
Rating 2 - Poor. 3 out of 164 reviews
2 - Poor 2%
Rating 1 - Terrible. 1 out of 164 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
I had a great stay at this property, it was clean, quiet and was fantastic for the price I paid. The beds are huge, and the rooms are very comfortable and relaxing. The staff interaction was excellent, helpful, polite and professional. The only thing I have to say from a critical point if view is they the decor (colour) in the hallways may not be to everyone's taste, other than that it's an excellent place to stay and in a great location.
Stayed 1 night in Feb 2021

5/5 Excellent

Business traveller, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly. Very comfy bed qnd quiet at night. Would stay again
Stayed 1 night in Jan 2021

2/5 Poor

Travelled with partner
Happy face iconLiked: Staff & service, amenities
Sad face IconDisliked: Cleanliness, property conditions & facilities
Our stay at Elmbank Lodge and Hotel was pretty disappointing. Before I get onto the reasons as to why it was disappointing I do want to commend the staff for their excellent customer service. I especially want to say thanks to the young lad at breakfast (I’m sorry I didn’t get your name) for going above and beyond to ensure my partner had something to eat despite not feeling so great on the day. The hotel looked the part, but the rooms were filthy. Our first room, had a bright orange stain on the carpet and marks up all the walls. The bathroom door was difficult to shut because it would get jammed with the floor. The lovely lady at reception moved us into another room. From initial inspection the room was immaculate. However, I had dropped my phone and when I went to get it from under the bed I had found a biscuit wrapper, crumbs and a heck load of dust under the bed which looked like someone had stood in it too. In fact the amount of dust we found, made it look like it had been accumulating for a while. Furthermore, although the bathrooms look very very fancy the showers are so impractical I couldn’t have a decent shower. You can’t change the position of the shower head, it is directly above you and so if you are someone who doesn’t wash their hair everyday this is going to be a problem. I definitely wouldn’t stay here again nor recommend this place to anyone.
Stayed 1 night in Dec 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Staff & service, property conditions & facilities
Everything was perfect if get a chance definitely will go back.
Stayed 1 night in Nov 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

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