Dear Rondi,Thank you for choosing to stay with us and for taking the time to share your experience. We are happy to hear that you received great service from our staff however we are disappointed that you were not satisfied with the comfort of the hotel beds. They are a Hilton Standard Plush III mattress and we receive a lot of compliments on their comfort so we apologize that they were not up to your expectations.We do understand you encountered some issues with a homeless person in our city and unfortunately, this problem is in many communities and Yakima is no exception. We are fortunate to have amazing leadership in Yakima that works with local organizations to find support and resources for the homeless community. This has reduced the challenges and we are continuing to work with the city to continually make improvements. We appreciate you sharing your experience and we do hope that you will give Yakima and our hotel another opportunity in the future.Sincerely,Lisa VArea General Manager

Dear Manuel,Thank you so much for your review. We are excited to begin a renovation of our hotel this year and will be working on those updates to enhance our guests overall experience. We appreciate you choosing to stay with us and we hope to welcome you back in the future.Warm Regards,Lisa VArea General Manager

Dear Jordan,We are disappointed to see that we did not exceed your expectations during your recent stay. We hope to make improvements in our overall service to ensure a better stay in the future. Please feel free to contact the hotel directly to share any additional feedback that could assist us in making these improvements.Thank you,Lisa VArea General Manager

Thank you so much for taking the time to share your kind review. We hope to get the opportunity to serve you again in the future. We hope to welcome you back again soon.Warm Regards,Lisa VArea General Manager

Thank you so much for taking the time to review your stay with us this year. As we evaluate our overall guest experience, we strive to make improvements where needed so we appreciate your valuable feedback and do hope that we are able to welcome you back again in the future. Thank you for such a great review.Warm Regards,Lisa VallejoArea General Manager

Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

Dear Sarah,We appreciate you choosing to stay with us when traveling to Yakima. We are thrilled that you enjoyed your stay with us and we look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

Thank you so much for your review and for choosing to stay with us when traveling to Yakima. We hope to make improvements and welcome you back in the future.Warm Regards,Lisa VallejoArea General Manager

Dear Kevin,Thank you so much for taking the time to share your experience. We appreciate you choosing our hotel when traveling to Yakima and for your kind comments about the hotel and city. We hope to welcome you back again in the future.Warm Regards,Lisa VallejoArea General Manager

Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

Dear Rolando,Thank you so much for your kind review and for always choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

Thank you so much for your kind review and for always choosing to stay with us when traveling to Yakima. We are happy to hear you enjoy your visits and our amazing city, hotel and staff. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

Dear Michael,Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We work closely with city management to do our part to reduce the homeless population challenges and we have definitely seen improvements. We are so happy you enjoyed your visit and look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We appreciate your kind comments about your experience and about our amazing staff. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We apologize for the noise issues during your visit and hope to welcome you back again in the future.Warm Regards,Lisa VallejoArea General Manager

Dear Lyndsay,Thank you so much for such an amazing review. We are thrilled to share with our team and appreciate your great suggestions! We are working with our local community leaders to reduce the homeless population issues so we appreciate your understanding and apologize for that inconvenience. We hope to welcome you back again, thank you for choosing us as your getaway in Yakima!Warm Regards, Lisa VGeneral Manager

Dear Lauren,Thank you for such a great review! We appreciate you choosing our hotel and sharing your experience. We hope to welcome you back again soon!Warm Regards,Lisa VGeneral Manager

Thank you so much for your review this year and we appreciate you choosing to stay with us when traveling to Yakima. We hope your next stay will be better and hope to welcome you back in the future. Warm Regards,Lisa VallejoArea General Manager

Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

Dear Sima,Thank you for choosing to stay with us and for sharing your experience. We appreciate your feedback regarding the bedding and will utilize your feedback as we prepare to renovate over the next year. We always strive to make improvements so we appreciate your valuable feedback. We look forward to welcoming you back in the future.Warm Regards,Lisa VGeneral Manager

Dear AKIKO,Thank you so much for choosing to stay with us at the Hotel Maison and for such a great review. I am excited to share that we will be starting our guest room and corridor renovations next year. We are hoping you will come back and visit us and experience the updates. We look forward to your next visit!Warm Regards,Lisa VGeneral Manager

Dear Melissa,Thank you for such a great review of your recent visit with us. We are so happy that you were able to enjoy our beautiful city while exploring the valley. We can't wait to welcome you back in the future.Warm Regards,Lisa VGeneral Manager

Dear xingbo,Thank you for choosing our hotel and for providing such a great review. We hope to welcome you back during future visits to Yakima.Warm Regards,Lisa VGeneral Manager

Dear Eric,We appreciate your great review and hope to welcome you back again soon!Warm Regards,Lisa VGeneral Manager

Dear Rafael,Thank you so much for such a great review of your stay with us. We value your feedback and appreciate such a wonderful rating. We hope to welcome you back to visit us again soon.Warm Regards,Lisa VallejoArea General Manager

Dear Kirsten,We are extremely sorry that there were issues with your reservation at our hotel. The reservation that you had made through Expedia did not interface with our system and we did not show any reservations under your name. An Expedia system error prompted the manager to contact Expedia at which time they found two rooms arriving under your name that we did not show in our system. The manager explained this to Expedia who then informed the manager that they would contact you to let you know that the rooms were not showing as available so they would have to relocate the rooms. The hotel had no contact information so Expedia was to contact you directly.Due to being out of the office for a family emergency, I am sorry that I missed you when you arrived to the hotel. I am extremely sorry that this happened and my Director of Operations is working with Expedia to see what happened. The agent felt horrible that she did not have any rooms upon your arrival so I apologize that she was not able to help and seemed unprofessional. We will definitely address this with our team. This situation was due to a system error and I am truly sorry that this affected your experience. We will be working with Expedia to investigate this issue to ensure it does not happen again. Thank you for sharing your experience, we do appreciate your valuable feedback and can assure you that we are diligently working with Expedia to investigate this booking error.Sincerely,Lisa VallejoArea General Manager

Hi Neal,Thank you so much for sharing such a great review of your stay with us. We sincerely appreciate your great feedback and hope to welcome you back in the future.Warm Regards,Lisa VallejoArea General Manager

Hi Sally,Thank you so much for your great review. We truly appreciate it and hope to welcome you back as our guest during future visits to our beautiful city.Warm Regards,Lisa VallejoArea General Manager

Hi Leila,Thank you for sharing your valuable feedback. We will address your comments with our housekeeping team to ensure a better experience in the future. We are glad all other aspects of your stay were satisfactory and we look forward to your next visit.Sincerely,Lisa VallejoArea General Manager

Dear Peter,We are thrilled that you enjoyed your stay with us and that you would definitely return to our hotel during future visits to Yakima. We appreciate your kind review and look forward to your next stay.Warm Regards,Lisa VallejoArea General Manager

Dear Christopher,Thank you for such an amazing and kind review of your recent stay with us. We are so happy to hear that you enjoyed your stay and appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

Dear Tania,We appreciate your amazing review and your kind words about our hotel and staff. We are thrilled that you shared a review regarding your experience and look forward to your next visit.Warm Regards,Lisa VallejoArea General Manager

Dear Emmanuel,Thank you so much for sharing such a great review of your stay with us. We are so grateful for a perfect 10 and look forward to welcoming you back for future visits.Warm Regards,Lisa VallejoArea General Manager

Dear Lisa,We are so happy that the reservation was fixed and we were able to welcome you into the hotel. We appreciate your kind words about the staff as they are truly our greatest assets. We hope to have you come back and visit us again in the future. Thank you for such a great review!Warm Regards,Lisa VallejoArea General Manager

Dear Eric,Thank you so much for such a great review. We are thrilled you enjoyed your stay and look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager

Thank you so much for your kind review and for choosing to stay with us when traveling to Yakima. We look forward to welcoming you back in the future.Warm Regards,Lisa VallejoArea General Manager