Search Wormhill Cottages

"The perfect stay at Manchester Airport for the night before a flight! Comfy bed, everything you need and I had an amazing pasta at their restaurant ( on the pricey side as expected at the airport but the quality and taste was well worth the price!)"

"Large room with comfortable bed. "

"Amazing location. Amazing views. Pool is even bigger than it looks on the listing and the pool room is super warm "

"Had a lovely stay me and my daughter for her 18th, very relaxing and amazing food , spa facilities amazing, the views were amazing and we had the most relaxing time, just what we needed, the staff were veryvpolite and helpful"

"Very good "

" The hotel gave me a different room from original booking, the pre parking arrangements did not work. The food in the bar area on Friday night was very poor. The hotel had a power cut on Friday night and building work outside the hotel, which began at 7.45 Monday morning. I had a long discussion with reception about my parking in which he tried to blame a third party and it was my responsibility to sort it out! The only way I could sort this out was by getting a refund and arranging alternative parking. Service not expected by this chain of hotel."

"Kind staff and nice food and drink. Especially the £15.95 deal for pizza and drink. Room was decent but it could do with some better facilities as windows didn't open, no wardrobe and towels kept falling off the metal ball. Sink was also easily blocked due to drainage issues"

"The stay at Clayton Hotel Manchester Airport began on a positive note, with staff assisting upon arrival due to mobility issues and confirming that help would be available at checkout if needed. However, the experience quickly declined. On the first night, a request for toilet tissue took multiple calls and over an hour to be fulfilled. The following morning, repeated attempts to contact reception for assistance went unanswered. When going to reception in person, there was no staff present or bell to call for help, and several guests were left waiting or gave up. After around 20 minutes, a staff member appeared and stated he was the only person working despite the hotel being extremely busy. He refused to assist with luggage, even after being informed of disabilities, leaving guests to manage on their own. After checkout, multiple unauthorised payment attempts (£60.12) were noticed from the hotel, despite the stay and parking already being fully paid. When raised with staff, it was explained that the parking system was malfunctioning, and the payment attempts would be cancelled. However, no prior warning or proactive action had been taken. Additionally, the stay was impacted by an incident of racist abuse from other guests, along with disruptive behaviour outside the room. Overall, experience was extremely disappointing, with poor customer service, lack of support for disabilities, failure to respond to guests, unauthorised payment attempts, and an unsafe environment."

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