Ratings based on 237 Verified Reviews

4.2 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from Connecticut

Room was not cleaned - came and changed towels

Posted 22-Feb-2017
Pros: Not too much
Cons: Inform cleaning staff on how to clean - vacuum - inspect after each stay
disappointed - room was not cleaned - left over items from previous people who stayed - yuck. Construction (loud) right outside our window - every day
4out of 5
by A verified traveller

This traveller left a rating score only Posted 17-Nov-2016 on Hotels
2out of 5
by A verified traveller

Disappointed

Posted 12-Nov-2016 on Hotels
The hotel is not to the standard I expected for the price. The facility is getting run down. The bath linens weren't adequate for the guests in our room, even after requesting more. There were huge bags of dirty linens and trash left in the hall overnight. The parking should have been comped, considering the price of the room. The bar and breakfast staff were very friendly.
3out of 5
by A verified traveller

Posted 28-Oct-2016 on Hotels
It would be great if hotels knew bleach existed. White bathroom grout was black with mildew. A small amount of bleach used in the bathrooms would make so many bathrooms less gross.
5out of 5
by A verified traveller

Great downtown hotel. I am a repeat customer

Posted 21-Oct-2016 on Hotels
Great hotel. great room. But I suggest you ask for a room overlooking the atrium. The street noise like police sirens can wake you.
4out of 5
Recommended
for Everyone
by A verified traveller

Convenient to Convention Center

Posted 19-Oct-2016
Pros: Location to convention center
Cons: Our server at the bar acted as if we were bothering him; we had to refill our own drinks, get our own menu and wipe our own table while eating dinner
Great location to convention center, front desk staff was very nice!
3out of 5
by A verified traveller from Morganton , NC

Hotel downtown

Posted 15-Oct-2016
The lady at front desk was unfriendly for no reason. Why work at the hotel if u aren't happy w the job? Don't put it out onto the customer. The walls were peeling, the elevator was outdated. I don't know about the breakfastcuz I was in the hosp overnight n I put my family at this hotel to stay close to where i was
5out of 5
by A verified traveller

Convenient, clean, friendly hotel

Posted 09-Oct-2016 on Hotels
From the minute we walked in the door, the staff was friendly and helpful. The room was very clean and comfortable. The breakfast was amazingly delicious. The overall experience was wonderful and my husband and I can't wait to go back!
5out of 5
by A verified traveller

Great breakfast and staff

Posted 02-Oct-2016 on Hotels
I traveled for business. The breakfast selection was fantastic. It even had an omelette bar. The complimentary evening cocktail and snacks were a very nice ending to our busy day. The staff was very friendly and welcoming. The front desk staff, the breakfast staff, the evening bar staff, everyone was very welcoming and friendly. I would stay again.
3out of 5
by A verified traveller

Nice sized room

Posted 27-Sep-2016 on Hotels
The room smelled old. The room was pretty clean but the shower was moldy. The staff was very polite and friendly!