Ratings based on 271 Verified Reviews

4.2 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Charlottesville

Convenient location with extremely spacious room

Posted 29-Oct-2017
Pros: Very spacious suite
Cons: Hotel staff could be a little more informed about the surrounding area.
Location: Easy parking in a public lot for only $10 per night.
This hotel exceeded my expectations. The room size was quite spacious - large eating/ living area with a separate big bedroom complete with 2 queen beds and lighted area outside a large bathroom. The complimentary breakfast also had numerous choices and was in a very appealing space. Highly recommended - good value!
4 out of 5
Recommended
for Everyone
by A verified traveller from troronto canada

Convenience

Posted 14-Oct-2017
Great central spot, the breakfast was great as well as the serving staff- so friendly
4 out of 5
Recommended
for Everyone
by A verified traveller from Huntersville, NC

Some renovations

Posted 12-Oct-2017
Pros: Breakfast
The room was clean but underwhelming. There seemed to be a number of small repairs going on throughout the hotel. There was tea/ coffee in the room but not sweetners. The internet connection had to be constantly renewed, but the speed was good once you were connected. I got trapped in the parking deck because I parked before I checked in, so my parking card wasn’t activated when I tried to leave.
2 out of 5
by A verified traveller from SC

Not as Advertised

Posted 10-Oct-2017
Pros: Good location - close to area attractions.
Cons: Be sure that what is advertised is delivered. Be sure to include information about the parking fees and don't overcharge your guests.
Location: Downtown Winston-Salem. Convenient to Wake Forest for college visits.
We were double charged for parking in the attached garage - hotel charged us $15 and we also had to pay $10 at the unattended kiosk just to get out. When we asked the front desk clerk to refund the $15 we pre-paid, she stated that she "didn't put the charge through" and printed a folio with no charge on it. But my credit card statement said otherwise. It took a week to get the refund, with multiple calls and emails to the Hilton company. No additional credits for our trouble and dissatisfaction. We also paid for a premium room that was advertised as "club level" with snacks and drinks available for guests on the floor. The only snacks on the floor were in a broken snack machine. When I asked the front desk about the advertised available snacks and drinks, she said we should have a snack tray in our room and a coffee maker. There was no snack tray in our room. The coffee maker was stocked with 3 coffee pods and one creamer. Very unhappy with the overall experience - tricked by the high star rating. Will not return. The one good experience was a nice breakfast buffet with very pleasant dining staff.
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Comfort

Posted 20-Aug-2017
The hotel is in the middle of everything, but once you enter the hotel you breath peace. Spacious, clean, and comfortable suites. Friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice downtown hotel

Posted 17-Aug-2017
Check in was easy. The room was spacious. The free breakfast was great.
5 out of 5
by Donna

This traveller left a rating score only Posted 02-Aug-2017 on Hotels
5 out of 5
by Jinna J.

This traveller left a rating score only Posted 01-Aug-2017 on Hotels
4 out of 5
by stephen

Great breakfast, but room decor needs updating.

Posted 01-Aug-2017 on Hotels
Hotel staff was very helpful, especially the bellhop. Breakfast was the best free breakfast I've ever had at a hotel. The only negative is that the hotel rooms need a makeover. The furniture and décor is dated.
5 out of 5
by Mina

This traveller left a rating score only Posted 28-Jul-2017 on Hotels