Not really maintained hotel
While staff was nice and room was large and clean, the overall look and feel of the hotel was disappointing. Scratches on old-looking pain on the doors and dirty carpets create a feel that no-one cares. Breakfast did have a variety to select from but coffee was terrible (mostly water with no taste/smell).
Downtown location means one has to park in a nearby parking garage that costs $15 extra. No valet parking either; no attempt from the stuff to help with luggage (good thing there was a cart near the entrance).
Considering the (expensive) price paid, we will not be staying there again. Unless a downtown location is a must, there are other, nicer looking/less expensive hotels with a free nearby parking that does not require walking 4 flight of stairs just to get to the car.
Comment from Hotel Management
17-Apr-2018 by Yvette, Hotel Management
I am very disappointed that you did not have a pleasant stay with us. The service issues we will use as a training opportunity with our team. However, we hope you stay with in the future to enjoy our million dollar renovation that we will be undergoing later this year. The design is sure to create the up-to-date experience you deserve. Thank you again for staying with us.