Ratings based on 283 Verified Reviews

4.2 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Greensboro, NC

Nice Hotel downtown Winston Salem

Posted 22-Feb-2018
Our experience was good because our check in was easy. Parking wasn't bad at all. The location of the hotel allows for walking to many places that are in close proximity. I liked that our check out was at noon and went smooth as well. Complimentary breakfast was good too.
3 out of 5
by A verified traveller from Atlanta, GA

Not really maintained hotel

Posted 18-Feb-2018
While staff was nice and room was large and clean, the overall look and feel of the hotel was disappointing. Scratches on old-looking pain on the doors and dirty carpets create a feel that no-one cares. Breakfast did have a variety to select from but coffee was terrible (mostly water with no taste/smell). Downtown location means one has to park in a nearby parking garage that costs $15 extra. No valet parking either; no attempt from the stuff to help with luggage (good thing there was a cart near the entrance). Considering the (expensive) price paid, we will not be staying there again. Unless a downtown location is a must, there are other, nicer looking/less expensive hotels with a free nearby parking that does not require walking 4 flight of stairs just to get to the car.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Jan-2018
Stayed for NYE to enjoy Area Restaurant and Attend Party. From the Minute we Checked in until we had out cooked to Order Breakfast.... The staff and facilities were great. definitely will go back.
Comment from Hotel Management
07-Feb-2018 by Yvette, Hotel Management
Thank you for sharing your experience at the Embassy Suites. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Embassy Suites and we hope you choose to stay with us again whenever your travel needs bring you back to Winston.
5 out of 5
Recommended
for Everyone
by A verified traveller from Smith Mtn Lake,, Xa

Very nice hotel with excellent location

Posted 02-Dec-2017
Great hotel for women traveling alone or in a group. Very safe environment with parking deck attached to hotel, onsite grille and bar as well as pool & fitness facility: Also full buffet breakfast included. Wonderful staff and many restaurant options within easy walking distance. Easy access from interstate.
4 out of 5
by Adam

Posted 19-Nov-2017 on Hotels
Great hotel.
5 out of 5
by Jeaneen

Great Stay!

Posted 07-Nov-2017 on Hotels
This was a halfway stop on our trip. They allowed our pet, room was very clean and the bed was soooo comfortable. Breakfast was delicious! The grits rank close to the best I've had, excluding my mom's!
4 out of 5
Recommended
for Everyone
by A verified traveller from Charlottesville

Convenient location with extremely spacious room

Posted 29-Oct-2017
Pros: Very spacious suite
Cons: Hotel staff could be a little more informed about the surrounding area.
Location: Easy parking in a public lot for only $10 per night.
This hotel exceeded my expectations. The room size was quite spacious - large eating/ living area with a separate big bedroom complete with 2 queen beds and lighted area outside a large bathroom. The complimentary breakfast also had numerous choices and was in a very appealing space. Highly recommended - good value!
3 out of 5
by Lisa

This traveller left a rating score only Posted 29-Oct-2017 on Hotels
4 out of 5
by Ricky

Nice stay

Posted 17-Oct-2017 on Hotels
The room was extremely spacious, but a little worn and outdated.
4 out of 5
by Michelle

This traveller left a rating score only Posted 15-Oct-2017 on Hotels