Ratings based on 257 Verified Reviews

4.2 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Comfort

Posted 20-Aug-2017
The hotel is in the middle of everything, but once you enter the hotel you breath peace. Spacious, clean, and comfortable suites. Friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice downtown hotel

Posted 17-Aug-2017
Check in was easy. The room was spacious. The free breakfast was great.
4 out of 5
Recommended
for Everyone
by A verified traveller

Downtown Winston-Salem

Posted 25-Jul-2017
My family of 6 stayed in a two bed suite and everything was good. We had a good bit of room for the value plus perks of the premium floor. The staff was good for the most part except for the front desk on checkout. The hotel does have an in house restaurant but I would avoid it unless you are ordering room service. The breakfast is amazeballs. Hope to find out what their follow up customer service is as I am awaiting if a 33 dollar charged will be wipedfrom my account or not from movies that apparently were purchased from my room. A lock would be good for the pay per movie section of the guide.
5 out of 5
Recommended
for Everyone
by A verified traveller from Michigan

Best Hotel I've stayed at!

Posted 11-Jul-2017
Pros: Every staff member that we encountered was friendly and helpful. Clean room, excellent breakfast, great location with public parking.
Location: Great destination for craft beer lovers, as there are 3 brewpubs within walking distance. Nice to be able to park and walk where you want to go.
The hotel staff were all very friendly and accommodating. They changed our room so that my son could have his own bed rather than a pull out sofa - without me even asking them. They suggested local places of interest to us upon our arrival. The breakfast was the best complimentary meal I've ever had, complete with made to order omelettes. The room was fantastic - very spacious and clean! The only thing that I am sorry about is that we were only staying there one night. If I'm ever in Winston-Salem again, I will be sure to stay here. From check in to check out, this was the best hotel I've ever stayed in. Thank you to the Embassy Suites staff for making our short stay so enjoyable!
3 out of 5
by A verified traveller from Alabama

Very disappointing

Posted 04-Jul-2017
Very disappointing. The hotel was in bad condition in almost every aspect. The room was nice and clean but the air-conditioner would not keep the room cool on a day that was not extremely hot. The elevators do not work properly. The hotel just seemed run down and not very clean.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 20-Jun-2017 on Hotels
4 out of 5
by Charlton

Nice hotel, but surrounding noise was unacceptable

Posted 22-May-2017 on Hotels
An older hotel that seemed to be renovated. A good location with a few annoyances. Room was nice and it was clean. The entrance door to the room was not plumb and rubbed hard against the door opening and made a harsh noise when opening and closing. We stayed on the seventh floor and it was quite noisy. The first night, People out in hallway were extremely noisy. The next day, there was consistently loud noises from the construction outside to an adjacent building. Pretty much all day and into the night there was sirens going off from fire and rescue. It was a good stay but I won't be back until all the construction is over with and then it might be iffy. The fire and rescue sirens were intermittent, but still annoying when trying to sleep. The breakfast was outstanding and most of the employees were very nice and went out of there way to please.
5 out of 5
by Matthew

This traveller left a rating score only Posted 11-May-2017 on Hotels
1 out of 5
by A verified traveller

Posted 10-May-2017 on Hotels
The front desk staff were all very rude. The hotel was hosting a convention and the guests for that convention were loud and partied all night. This stay made me consider never staying at another Embassy Suites.
5 out of 5
by A verified traveller

#1 in Winston!! Convenient to everything!

Posted 02-May-2017 on Hotels
Our #1 hotel chioce when we visit Winston! Awesomw breakfast...everything you can imagine, it's great!