Ratings based on 583 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Dec-2016
very nice hotel with wonderful staff. there was a slight mistake upon our check in and to compensate the staff gave us free breakfast and a gift basket with chips, drinks and cookies for the kids. overall wonderful experience.
5out of 5
by A verified traveller

Great welcome!

Posted 13-Nov-2016 on Hotels
Great stay. Refreshed and energized!
3out of 5
by A verified traveller

Nice hotel but I would not recommend it

Posted 07-Nov-2016
I had a decent 2 night stay at the doubletree. The room was nice and clean and the staff was okay. However my car did get broken into on their property during my stay and they were not helpful nor concerned. It didn't really feel like hospitality to me. I was not expecting them to pay for the damage but atleast contact the police or keep record of it to protect future hotel guests. I will not be recommending or staying at this hotel again.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 06-Nov-2016 on Hotels
5out of 5
by A verified traveller

Clean and comfortable

Posted 01-Nov-2016 on Hotels
It was great
3out of 5
by A verified traveller

Posted 31-Oct-2016 on Hotels
The room had an extremely foul oder coming from the bathroom.
1out of 5
by A verified traveller

Posted 31-Oct-2016 on Hotels
service poor
2out of 5
by A verified traveller

Poor for a Doubletree.

Posted 13-Oct-2016 on Orbitz
Pros: Convenietly located.
Room smelled like mold. Elevators slow and make funny noises. Pool water dirty, jets in spa didn't even work.
5out of 5
Recommended
for Everyone
by A verified traveller from Long Beach, CA

A comfortable stay

Posted 10-Oct-2016
Location: There is a shopping mall next door and lots of eateries on the same street as the hotel. I chose it for its proximity to the Winterthur museum.
Check-in and check-out were quick and efficient. The room was a very nice size and well-appointed. I reported a small issue with one of the bathroom fixtures, and it was fixed right away. The bed was quite comfortable, and I want to congratulate this Doubletree for not using those horrid acrylic blankets. The blanket was a nice duvet that was not too hot. The A/C unit kept the room comfortable, although it was a bit on the noisy side, and positioning the desk right in front of it was a mistake. All in all, though, it was as I said, a comfortable stay.
3out of 5
by A verified traveller

Posted 24-Sep-2016 on Hotels
We arrived close to midnight, went into room and there was water dripping from the ceiling onto toilet. Called front desk and he said to give him a few minutes to move us to another room. We needed water so went downstairs to buy bottled water and I stopped at the front desk to ask about a change of room. He was busy with other patrons (this was understandable) and said that he could move us to a room on same floor so that we wouldn't have to use an elevator to move. Unfortunately, my husband couldn't find the room within the corridors we had access to and so I went to front desk to inquire how to get to the new room. The front desk person realized we needed to come downstairs and go to a different elevator to access the new room. It was probably easier to put us into a room on the same wing. Anyway, the front desk personnel changed with the shifts and the morning person gave us free breakfast for the inconvenience. Other than this, the stay was fine.