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"Perfect, thank you "

"The standout were all the staff - so helpful and friendly "

"We had a fantastic experience at the Copthorne Merry Hill. Our room was very comfortable with a waterside view and I was delighted to find the en-suite had a bath. The room had Tea and coffee making facilities + biscuits and a fridge containing water and 2 little bars of chocolate; delightful. The staff were really kind, efficient and helpful. Breakfast (buffet style hot and continental) was delicious with continual restocking by staff. We sat outside to eat this morning. We ate in the restaurant one evening and the food was beautifully cooked and presented."

"The hotel is amazing, decor is lovely and very clean. The staff are super helpful and friendly. The rooms are great"

"Staff make you feel welcome are very chatty and will do anything for you. See deer, rabbits etc from room hotel in its own grounds so nice and peaceful. Breakfast is excellent "

"It was a nice room,couldn’t get hold of anyone,couldn’t get in before 3.30 unless paid 25.00"

"Shame the lift broke down and wasn't fixed during our stay, drinks very expensive in the bar"

"Friendly staff, very clean room and a quiet place to stay. Food was ok but the wait was too long. "

"Brilliant central location, great rooms, pleasant and helpful staff, plenty of parking available on site. "