Search West Malling Cottages

"Do not get put in rm 237. The pool pump keeps you awake all night and to make it worse recemption knows about it ???? Forget the bar for meals. I was forgotten the first night, over an hour for fish and chips and onky got them because i went back up to the bar and asked where it was. Second night they did the same to someone else but got meal wrong as well. He asked for his money back. But they then tried to give me his dinner that had sat on the bar for 5 mins. I hadnt even sat down when they tried to serve it me. The barstaff even argued with me whrn i refused it. Fawlty towers. I got a garage sandwich the next night to be safe ! The hotel room was great when i got moved. Very comfortable and gym, pool etc great. With nice staff. "

"Well positioned out of centre."

"Clean room, Nice staff and Good views "

"Staff was great looking forward to my next visit"

"Cleaners every 3 days but room was clean. Not always hot water. Road noise. "

"Comfortable and quiet room. Good breakfast."

"Fantastic staff - every person we met from Reception to maintenance were so helpful and professional. Great facilities and the perfect location for Excel."

"Hotel had plenty of parking easy access to the motorway. Room could have done with a proper clean dusty shelves threadbare carpet "

"Perfect!"