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James Cook Hotel Grand Chancellor

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Luxury
4.5 star property
8.8

Excellent

Luxury family-friendly hotel near Te Papa

Located close to Carter Observatory and Botanic Gardens, James Cook Hotel Grand Chancellor provides a coffee shop/cafe, dry cleaning/laundry services and 2 bars. The on-site restaurant, Whitbys Restaurant, offers breakfast and dinner. In addition to a gym and a conference centre, guests can connect to free in-room WiFi.

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is £58
includes taxes & fees
14 Jun - 15 Jun

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 4 and younger eat free breakfast
Rollaway/extra beds are available for NZD 50.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately NZD 38 for adults and from NZD 19 for children
  • Covered self-parking fee: NZD 35.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 50.0 per day
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
A credit card imprint is required at check-in. If a valid credit card cannot be produced, a NZD 100 cash bond must be paid at check-in.
Property Registration Number NZBN: 9429040890876
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

Is James Cook Hotel Grand Chancellor pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at James Cook Hotel Grand Chancellor?

As of 24 May 2026, prices found for a 1-night stay for 2 adults at James Cook Hotel Grand Chancellor on 14 Jun 2026 start from £58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at James Cook Hotel Grand Chancellor?

Self-parking is available for NZD 35.00 per night.

What time is check-in at James Cook Hotel Grand Chancellor?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at James Cook Hotel Grand Chancellor?

Checkout is at 11 AM.

Where is James Cook Hotel Grand Chancellor located?

This family-friendly Wellington hotel is located in a shopping district, within a 15-minute walk of Botanic Gardens, St Paul's Cathedral and Carter Observatory. Old St Paul's and Te Papa are also within 15 minutes. Wellington Station is 10 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Amenities

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 949 out of 1741 reviews
Rating 8 - Good. 550 out of 1741 reviews
Rating 6 - Okay. 145 out of 1741 reviews
Rating 4 - Poor. 62 out of 1741 reviews
Rating 2 - Terrible. 35 out of 1741 reviews

Reviews

Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice room exclusive entry to a separate hotel lounge to relax good range of choices for breakfast
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Chrissie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 1 night in May 2026
Verified

8/10 Good

tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location-fantastic staff
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely, rooms were clean and the lounge was well stocked
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Quiet, clean and the staff were excellent.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice hotel. Friendly staff.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything about this hotel. Perfect location
Stayed 1 night in Apr 2026
Verified

8/10 Good

Mrs T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. This was a great location, plenty to do and see. A great bar and a breakfast not to be missed. We look forward to seeing you again.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice room and location
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay with lovely breakfast. Rooms very clean and staff very helpful. Easy access to shops and restaurants via a lift in the hotel.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and great location. Nice restaurant and great service.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Andrew

Liked: Staff & service
Staff were great, inside much nicer than the outside
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Hilary

Liked: Cleanliness, amenities, property conditions & facilities
Location excellent, staff very friendly.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Denise

Liked: Cleanliness, amenities, property conditions & facilities
Great location close to harbour front.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, convenient location.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Liz and Laurence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the variety of pillows offered. Excellent Gym facility. Easy access to Lambton Quay via lift, with lots of eateries close by.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lynne

Liked: Cleanliness, amenities, property conditions & facilities
Super comfortable bed, really clean room, nice lounge and restaurant.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities
Central, clean, staff are super-helpful.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities
Friendly, helpful staff + location was key.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Staff and Hotel. Always enjoy our stay
Stayed 4 nights in Jan 2026
Verified

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in a good location. Dining room experience was very nice.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was outstanding, clean tidy room.great facilities,enjoyed the experience
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super central, pretty and fantastic staff
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location very central, Whitby restaurant had a good selection of food. Room was clean and tidy.
Stayed 4 nights in Mar 2026