Shocking bad hotel in a gorgeous building.
Review would be 3 stars at a motel. Given the 5 stars, I'm stunned. All staff I interacted with except check-in went beyond incompetent to make my stay MORE difficult than neglect.
Booked a 2-night birthday staycation. On Day 1, Housekeeping "missed" my room, leaving day-old strawberry husks on the coffee table. Desk said housekeeping couldn't enter b/c a DND was up. Except I didn't post one, & neither Laundry nor Concierge saw one when they came in during the same time period. Front Desk seemed at total loss except to repeat "Well, Housekeeping said...". She finally offered a paltry $50 towards laundry. At that point I was tired & so sick of the conversation that I took it & went back to my uncleared room.
Ordered room service; asked about allergy ingredient. 1st choice had it; I said "That's fine" and starting considering other options. Room service INSISTED that I keep Option #1 b/c "there's just a little bit of X". Bizarre - I had BEG room service to let me order. When it arrived, 1 of 3 items = missing. Tried to get a cab; valet stopped me, insisted on whistling for one himself, -> sent it to the corner rather than letting it pull up at the hotel. Decided I could get better "service" at home & left, the tray I had finished & put out hours earlier still sitting by the door.
Mistakes happen - so many mistakes & no one who knows how to rectify them is inexcusable. If I wanted to do the heavy lifting, I would have stayed home. Stressful, exhausting, outrageous waste of $.