Property amenity

Reviews of Hyatt Place Washington DC/White House

3 out of 5
Hyatt Place Washington DC/White House
1522 K Street, NW, Washington, DC

Reviews

8.4

Very good

Rating 10 - Excellent. 517 out of 1000 reviews" "
Rating 8 - Good. 279 out of 1000 reviews" "
Rating 6 - Okay. 118 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

stephany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff very active and friendly. Always willing to help with a smile. Thank you
Stayed 2 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Stephany, thank you for your kind comments. It's lovely to hear you had a positive experience with our active and cheerful team members at Hyatt Place Washington DC/White House. Your recognition of their eagerness to assist is greatly appreciated. We look forward to welcoming you back on your next visit.

6/10 Okay

Lucas

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Good location
Stayed 4 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Lucas, it's great to hear that you appreciated our prime location. At Hyatt Place Washington DC/White House, we strive to offer a positive experience for all our guests. We hope to welcome you back for an even better stay in the future.

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maddie en el front desk nos dio muy buenas recomendaciones de lugares de comida y donde visitar! Llegamos a las 10 y nos hizo check in! El cuarto limpio y espacioso
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Natasha, es fantástico saber que su estadía en Hyatt Place Washington DC/Casa Blanca fue placentera. Estamos encantados de que Maddie haya podido brindarle recomendaciones útiles y garantizarle un registro rápido. Saber que todo, desde la limpieza hasta la amplitud de la habitación, cumplía con sus estándares es maravilloso. Estamos ansiosos por darle la bienvenida nuevamente para vivir otra experiencia estelar.

6/10 Okay

Zane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff seemed uninterested.
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Zane, we appreciate your feedback and are sorry to hear that our team members didn't meet your expectations. We constantly aim to provide warm, attentive service and we'll certainly address this with our team. We hope you'll give us the opportunity to create a more positive experience in the future.

10/10 Excellent

Victor, MIAMI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was super good and convenient 7 min to the white house atc... room super clean and comfortable the GYM i wish was bigger
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Victor, thank you for your superb review of Hyatt Place Washington DC/White House. We're delighted to hear that our prime location, clean rooms, and comfortable amenities exceeded your expectations. Regarding your feedback about gym facilities, we value your thoughts and will use them to continually improve. We look forward to having you back for another exceptional stay.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and convenient to walk to all the main attractions!
Stayed 5 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Elizabeth, thank you for sharing your feedback. It's wonderful to hear you appreciated the prime position of the Hyatt Place Washington DC/White House, and found it convenient for exploring the city. We hope your travels bring you back our way in the future!

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 7 nights in Mar 2024
Response from Customer Service on 12 Apr 2024
Jody, it's wonderful to hear that you found comfort during your stay at the Hyatt Place Washington DC/White House. Ensuring our guests feel comfortable is our top priority and we're delighted you experienced this. We hope to welcome you back in the future.

6/10 Okay

JENNIFER

Travelled with partner
Liked: Cleanliness, staff & service
Let me start by saying I am torn on this review. The staff was beyond amazing. Everyone we encountered at the hotel was amazing! The hotel is not up to the standards Im use to from a Hyatt. During the stay we had no hot water for 3 of the days. We were told it was a DC water issue. That makes sense regarding the water pressure but not the temperature. We were highly disappointed. The room we were in had a weird room layout that did not maximize the space. There was a wall that jetted out leaving an area that could not be used and leaving little space around the bed. The walls were paper thin, we could hear our neighbors opening/closing their blinds, etc. We were only able to visit the rooftop 1 time during our visit. The hours say it's open from 2pm -6pm. We tried numerous times during those hours and it was not open. Lastly, we are used to the Hyatts having a dedicated restaurants but it didn't have 1 that we could find. The plus of the hotel was how close it is to the White House and the national mall. We walked from the hotel to the White House, George Washington Monument, ww2 memorial, veterans memorial, Korean War memorial, Lincoln memorial, Martin Luther Kings memorial, Roosevelt memorial and lastly Jeffersons memorial. We took a left on the way back. The hotel is near good restaurants like the JP Clarke, Old Ebbit and others. Again the entire hotel staff is amazing. They are super friendly.
Stayed 4 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Jennifer, your feedback is insightful and appreciated. It's wonderful to know that our team members delivered an amazing service which Hyatt Place Washington DC/White House takes pride in. Regarding the aspects you found less satisfying, such as the room layout, the thin walls, and issues with utilities such as water, your remarks have been noted and taken into consideration.While we couldn't provide the same Hyatt experience you're accustomed to, we're pleased our location proved advantageous for your tour of the monuments and visit to nearby eateries.We do strive for comfort and convenience for our guests, thus any divergences are taken seriously. Thank you for your constructive review, we hope to deliver a better experience on your next visit.

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness
Breakfast included and valet parking. The staff was friendly. Something going on with airflow in the rooms…really stuffy even after the visit from maintenance.
Stayed 2 nights in Jan 2024
Response from Customer Service on 3 Apr 2024
Susan, thank you for sharing your experience. We're glad you enjoyed our breakfast and valet parking options and appreciated our friendly team. We're sorry to hear about the discomfort caused by the room conditions and assure you our team is looking into the concerns with ventilation. We hope to have the chance to welcome you back under better circumstances.

10/10 Excellent

Nivedita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Thank you for the excellent rating, Nivedita!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hyatt Place Washington DC/White House! We look forward to hosting you again soon.

10/10 Excellent

Arielle

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Valet parking only so it’s a tough stay if you plan to use the car at all. We also had been roadtripping so lots in the car to pack/unpack
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Apr 2024
Arielle, it's fantastic to hear you enjoyed the overall experience at Hyatt Place Washington DC/White House. We understand the convenience of using a personal vehicle is important to our guests and we're glad you took advantage of our valet service, despite the need to pack and unpack for your road trip. In future stays, our team members can assist you, making this process less challenging. We're eagerly awaiting your return on your next DC visit!

10/10 Excellent

amparo

Liked: Cleanliness, staff & service, property conditions & facilities
Very centric
Stayed 6 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Amparo, it's wonderful to hear that you enjoyed the prime location of Hyatt Place Washington DC/White House. We endeavor to provide the most convenient and enjoyable experiences for our guests. Thank you for sharing your feedback, and we hope to host you again soon.

10/10 Excellent

Leslie, Madison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff. Great free breakfast. Close to lots of great restaurants and attractions. Family friendly.
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Leslie, it's fantastic to hear that you had a stellar experience at Hyatt Place Washington DC/White House. Our team members will be thrilled to hear your recognition of their helpfulness. We're glad you enjoyed our complimentary breakfast and our proximity to key points of interest. We truly strive to create an environment that is suitable for families and we're glad to note we hit the mark with you. We can't wait to welcome you back on your next visit to Washington DC.

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
Best staff ever! Would highly recommend this Hotel!
Stayed 4 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Lorie, thank you for sharing your positive experience at the Hyatt Place Washington DC/White House. It's delightful to hear you found our team members to be the best! We appreciate your recommendation and hope to welcome you back to our hotel in the future.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with plenty of space. The mattress was comfortable and the bathroom was spacious.
Stayed 4 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Jose, it's delightful to hear that you found ample room in your accommodations at the Hyatt Place Washington DC/White House. We're pleased you enjoyed our cozy mattresses and sizable bathroom area. We appreciate your kind review and look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Catherine A.

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Easy to walk to all major sites in DC. Pet friendly!
Stayed 3 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Catherine, thank you for sharing your experience at Hyatt Place Washington DC/White House. We're thrilled that you appreciated our ideal location and pet-friendly policy. We strive to make every guest's visit enjoyable, and we're delighted you found everything to your liking. We hope to welcome you back on your next trip to the area.

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
I will return in soon
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Paulo, it's wonderful to see your intention to revisit the Hyatt Place Washington DC/White House soon. We're eager to welcome you back. Thanks for your support!

2/10 Terrible

SP

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad at cleanliness. Very disappointed.
Stayed 2 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
SP, we regret to learn that the standard of cleanliness did not meet your expectations. Providing a clean and comfortable environment is important to us, and we're focused on making improvements to ensure a better experience in the future. Thank you for your feedback.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction next door.
Stayed 4 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Edward, thank you for providing feedback. It's unfortunate that external construction impacted your experience. Despite these unexpected circumstances, we hope that our hotel's offerings and team members' service still shined through. We hope to have the chance to welcome you back to a quieter atmosphere in future.

8/10 Good

Madison, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to White House. Front desk service was excellent.
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Madison, it's delightful to read you enjoyed your stay at Hyatt Place Washington DC/White House. Your kind words about our front desk team members truly warm our hearts. We appreciate your acknowledgment of our hotel's prime location. Looking forward to your next visit.

6/10 Okay

Jeffrey E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dark. Request for second room resulted in a slightly brighter room. Breakfast is ok.
Stayed 4 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Jeffrey E, we appreciate you taking the time to share your insights. It appears you had concerns about your room's lighting, and we regret any inconvenience it may have caused. For future visits, feel free to request a room with more natural light as we have many options available. We noted your feedback on breakfast. Your comments will be useful to improve our overall guest experience. We sincerely hope to have the opportunity to make your next stay even more enjoyable.

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love this Hotel. Very convenient to walk around. Two blocks from the White House.
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
Rita, we're thrilled to learn that your stay at Hyatt Place Washington DC/White House was delightful. It's wonderful to know that our prime location made exploring the city easy and enjoyable for you. We hope to welcome you back in the future for another fantastic experience.

10/10 Excellent

JUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 22 Feb 2024
Thanks for the outstanding rating, Jun!We're delighted your time at Hyatt Place Washington DC/White House was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Min Kyoung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Thank you for the 5/5 rating, Min Kyoung!It's excellent you enjoyed your time at Hyatt Place Washington DC/White House so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Neftali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to work. Good restaurant around the corner.
Stayed 2 nights in Feb 2024
Response from Customer Service on 16 Feb 2024
Neftali, it's wonderful to know that the Hyatt Place Washington DC/White House served as a convenient location for you with easy access to your work and quality dining options nearby. Your kind words are highly valued. We hope to welcome you back on your next trip!

8/10 Good

Jayshaline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and welcoming. We had a good stay over the weekend.
Stayed 3 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Jayshaline, it's delightful to know you found our team members at Hyatt Place Washington DC/White House amiable and inviting. We are pleased to hear you had an enjoyable weekend stay with us. Please consider returning the next time your travels bring you to Washington DC.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Feb 2024
Thanks for the perfect rating, Jason!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Place Washington DC/White House.Have a wonderful day!

10/10 Excellent

Naomi Hannah Bensdorf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. This was a great option for budget-friendly business travel
Stayed 4 nights in Jan 2024
Response from Customer Service on 1 Feb 2024
Naomi, it's wonderful to hear that you found Hyatt Place Washington DC/White House to be a terrific choice for affordable business travel. We're thrilled to know that our team members delivered excellent and supportive service during your stay. We look forward to welcoming you back again on your next business trip.

2/10 Terrible

Kathryn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Avoid this place. The rooms are small and outdated. The AC is very loud. The staff is rude and not helpful.
Stayed 3 nights in Jan 2024
Response from Customer Service on 28 Jan 2024
Kathryn, understanding your experience didn't meet your expectations has been disappointing. We regret that aspects of our accommodation seemed lacking in size and modernity, and that the air conditioning didn't offer the quiet operation you'd have preferred. Our team members should provide excellent service, and it sounds as though we missed the mark during your visit. These matters will be reviewed and addressed. We hope for another chance to offer you a satisfying stay.

10/10 Excellent

Freddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Customer Service on 22 Jan 2024
Thank you for taking the time to leave this wonderful rating, Freddie! We hope to see you again soon at Hyatt Place Washington DC/White House so we can share yet another amazing experience!

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 16 Jan 2024
Thanks for the perfect rating, Rodrigo!We're pleased to hear that you have fully enjoyed your stay at Hyatt Place Washington DC/White House, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 14 Jan 2024
Thank you for sharing your perfect rating with us, Susan!It's wonderful to see how much you appreciated your time at Hyatt Place Washington DC/White House! We want everyone to feel right at home at Hyatt Place Washington DC/White House. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean all over hotel. Gym also. Breakfast buffet is super. I would always come back.
Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Susan, thank you for sharing your delightful experience at Hyatt Place Washington DC/White House. It's wonderful to hear that you appreciated the cleanliness, enjoyed the fitness facilities, and found our breakfast buffet to your liking. We eagerly look forward to your return.

10/10 Excellent

Gealean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
This hotel was excellent! The staff was phenomenal- went above and beyond for customer service! They made great recommendations for nearby food, and places that deliver. The breakfast is amazing- not just a run of the mill waffle maker and yogurt. They offer yummy options that change slightly day to day with some standard staples like yogurt, fruit, and cereal. The hotel itself is well appointed and in a great location. My two teens and I shared the King Suite which had a couch, and the space was perfect for us. Location wise It’s about a 5 minute walk to the nearest Metro station, about 2 blocks to the White House, and plenty of parks and food nearby. The area is clean, and safe. The only two (very minor) negatives I can say is that one of the hotel elevators was out of order during our stay. Overall, the only time it was an issue was first thing in the morning. Second- it’s directly next door to a gentlemen’s club. However- we never had any issues related to that even when out and about at nighttime. Just some guests may be more sensitive to that than others.
Stayed 4 nights in Dec 2023
Response from Customer Service on 10 Jan 2024
Gealean, it's delightful to hear that Hyatt Place Washington DC/White House provided an excellent experience! We're glad our team members exceeded your expectations in terms of service and gave you insightful local recommendations. It seems you thoroughly enjoyed our varied breakfast offerings and appreciated the comfort of our King Suite.We acknowledge you encountered some minor inconveniences regarding elevator service and the hotel's proximity to certain establishments. We understand these have not greatly affected your overall positive experience, yet we still value your feedback as it helps us focus on areas where we could potentially improve. Thank you so much for choosing Hyatt Place Washington DC/White House and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Kristen, it's wonderful to hear that your stay at the Hyatt Place Washington DC/White House was satisfactory. We're eager to provide you with another remarkable experience during your next visit.

8/10 Good

Seitaro, Foster City

Stayed 3 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
Seitaro, thank you for choosing Hyatt Place Washington DC/White House and for taking the time to rate your stay. We look forward to welcoming you back the next time you are in Washington D.C.

10/10 Excellent

Jose R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 9 Jan 2024
Jose, thank you for choosing Hyatt Place Washington DC/White House for your stay. We're thrilled you had a great experience with us. We hope to see you back in the near future for another perfect stay.

10/10 Excellent

kenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 7 nights in Dec 2023
Response from Customer Service on 9 Jan 2024
Kenny, it's fantastic to hear that you had a great stay at Hyatt Place Washington DC/White House! Your satisfaction is our top priority. We can't wait for your next stay with us.

10/10 Excellent

Mayrene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, prives and service. Convenient location
Stayed 3 nights in Jan 2024
Response from Customer Service on 14 Jan 2024
Mayrene, thank you for your wonderful words about Hyatt Place Washington DC/White House. We're thrilled to know that you recognized our devotion to service and valued our prime location. Hope to welcome you back soon!

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Scott, we're thrilled to see your positive rating of Hyatt Place Washington DC/White House. It seems like you had an enjoyable stay! Our team prides itself on providing excellent service and we're glad to hear this reflected in your experience. We look forward to the chance to welcome you back in the future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone that works at Hyatt Place DC White House is super nice and goes out of there way to help. Front Desk got hot water, lemon, and honey for my girls when he saw them coughing
Stayed 3 nights in Dec 2023
Response from Customer Service on 9 Jan 2024
John, your words of appreciation for the Hyatt Place Washington DC/White House bring joy to our hearts. We are delighted to hear that our team members went above and beyond to care for your girls. Their health and comfort are always our top priority. We are thrilled that you had a pleasant stay and hope to see you again on your next visit to DC.

10/10 Excellent

ayesha

Liked: Cleanliness, staff & service, property conditions & facilities
great place to stay with family.
Stayed 4 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Ayesha, we're delighted to hear that you and your family had a wonderful stay at Hyatt Place Washington DC/White House. It's always heartening to know our guests go home with beautiful memories. We look forward to making your next stay with us as comfortable and enjoyable as possible.

6/10 Okay

Tina

Travelled with family, Travelled with pets
Staff is very friendly and considerate. We had to switch our room because our first room was located beside Archibalds Gentleman’s Club and we could hear the music thumping throughout the night. We did not get much sleep. Our second room was a very quiet but the heat did not work. The breakfast was great. The breakfast staff was nice and courteous.
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Tina, we're pleased to hear that you found our team members friendly and considerate, and delighted to know that you enjoyed our breakfast offerings. We regret any inconvenience caused due to room location and the temperature issues you experienced. We appreciate your patience and look forward to ensuring you have a comfortable and restful stay next time.

8/10 Good

Scott

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Toilet gurgled all day and night. Housekeeping was not good.
Stayed 4 nights in Dec 2023
Response from Customer Service on 1 Feb 2024
Scott, we regret to read that your experience was not up to par due to some disturbances within your room and the housekeeping service. We strive to maintain high standards of service and comfort, and we apologize if this was not met during your stay. Your feedback provides us an opportunity to address these concerns and continuously improve our guests' experiences. We hope to have the opportunity to make your next stay exceptional.

8/10 Good

ARUN, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Arun, it's wonderful you had a positive experience at the Hyatt Place Washington DC/White House. Our team members take pride in providing an enjoyable stay for our guests. We greatly appreciate your top rating and hope to see you again soon for another delightful visit.

6/10 Okay

Lijun

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Customer Service on 1 Feb 2024
Lijun, thank you for taking the time to rate your stay. It seems there were some aspects of your visit that did not meet expectations. We'd appreciate any further feedback you could provide, as this helps us make essential improvements. We hope we get the chance to better serve you in the future.

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stay was very nice, the room was extremely hot even after trying to lower the temperature significantly
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Dec 2023
Carlos, it's delightful to hear you enjoyed your stay at Hyatt Place Washington DC/White House. We appreciate your feedback regarding the temperature in your room. Issues like these help us identify areas where we can strive for better comfort. We hope you will choose us again so we can continue to improve your experience.

8/10 Good

Blanca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T was a welcome relief! He greeted me and made sure I was all set. Check in was quick but informative. Breakfast was available in the morning and easy to navigate. The only con was the condition of the room...some upkeep is needed. My tv had weird burning on it. I'm not sure but the shower may be missing a leak guard to keep water in, it wasnt anything major but it is noticeable. It was a very last minute trip but I would still return purely due to the service i received.
Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec 2023
Blanca, thank you for sharing your stay experience at Hyatt Place Washington DC/White House. We're glad you found our check-in process efficient and the breakfast enjoyable. As for your concerns regarding the room, we're grateful for your insights. We continuously endeavor to improve our facilities, and your keen observation will aid us in that regard. Feedback like yours reemphasizes our dedication to service, and we can't wait to make your next visit even more enjoyable.

8/10 Good

Alexandre

Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec 2023
Thanks for the amazing rating, Alexandre!We're happy you had such a lovely stay at Hyatt Place Washington DC/White House! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

Tracey

Stayed 4 nights in Dec 2023
Response from Customer Service on 21 Dec 2023
Tracey, thank you for your high rating. At Hyatt Place Washington DC/White House, we strive to provide a comfortable and enjoyable experience for all of our guests. We're delighted to hear you've had a positive stay with us. Looking forward to welcoming you back in the future.