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The staff and the service was good the ladies at the front desk were very nice the room was clean but they need to upgrade the furniture and one of the mattresses were wasted with a curve shap in the middle me my wife and the kids had to sleep in one bed but i was still able get a good sleep.
SoOn
Stayed 1 night in Apr 2024
Response from Quiana J. on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. You are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Thank you so much for the perfect rating we value your feed back so much. Thank you for choosing to stay with us. We hope to see you again soon.
10/10 Excellent
John
Travelled with family
26 Apr 2024
Staff was friendly and courteous, check in and check out was quick and easy. Price was fair compared to other locations. Location was convenient for us. Would definitely stay here again.
John
Stayed 4 nights in Apr 2024
Response from Quiana J. on 28 Apr 2024
Thank you for the perfect rating. We appreciate you for staying with us. We hope to see you again soon in the near future.
My room could have used a good deep cleaning, we couldn't use the microwave because it smelled like burned popcorn. Every time
you turn it on makes the room smell. Check-out time was at 11:00, and we couldn't use our key after 10:00. That was inconvenient for us. Overall our stay was good.
April
Stayed 3 nights in Apr 2024
Response from Quiana J. on 28 Apr 2024
Thank you for the perfect rating. We hope to see you again in the near future.
Rough hotel, good if you just need someplace to sleep but did feel bit unsafe. There is nothing comforting or relaxing,its a very beat up hotel.
C
Stayed 1 night in Apr 2024
Response from Quiana J. on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. You are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
8/10 Good
Ashok
Travelled with family
25 Apr 2024
Liked: Cleanliness, staff & service, amenities
Good Breakfast and free parking ample space
Ashok
Stayed 2 nights in Apr 2024
Response from Quiana J. on 25 Apr 2024
Thank you for taking the time to do our online survey. We appreciate you. We value your feed back. We hope to see you again in the near future.
Thank you so much for the perfect rating we hope to see you again in the near future.
10/10 Excellent
christina, Westview
Travelled with family
22 Apr 2024
Very nice for this kind of hotel. Not the Ritz but we jest needed a place to sleep for a couple days. It was clean staff friendly helpful. Free Breakfast was nice.
christina
Stayed 2 nights in Apr 2024
Response from Quiana J. on 23 Apr 2024
Thank you so much for the perfect rating we do appreciate your feedback. We hope to see you again in the near future.
Room smelled weird and the property condition was 5/10
Alexandra
Stayed 1 night in Apr 2024
Response from Quiana J. on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Place was built in the 70’s and hasn’t had a thing done to it. Bed is as uncomfortable and room was overall nasty.
carter
Stayed 1 night in Apr 2024
Response from Quiana J. on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Property need to be updated the shower was not working properly.the Ac needs to be updated .carpet in bedroom need to be updated.
Robert
Stayed 4 nights in Apr 2024
Response from Quiana J. on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
4/10 Poor
Helen
Travelled with group
15 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
I chose this property after filtering on Expedia for airport shuttle. The hotel said they stopped the airport shuttle service before Covid but Expedia has yet to update this in their system. My second reason to choose this hotel was to check my bags at front desk and leave the hotel after checkout but before my flight. The hotel does not hold bags after checkout under any circumstances.
Helen
Stayed 1 night in Apr 2024
Response from Quiana J. on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon. We do apologize we didn't meet your expectations. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon. We are sorry we didn't meet your expectations. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
8/10 Good
Lisa
Business traveller
14 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel needs some upgrades but the staff was excellent , the room was very clean, the price was affordable and the breakfast was great !
Lisa
Stayed 4 nights in Apr 2024
Response from Quiana J. on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
6/10 Okay
nazish
Travelled with family and small children
14 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
At the time of booking I made sure that room has Safa bed with 2 queen beds but it doesn’t had it. Upon asking at front desk they said it would be extra charges for that room.
Every time we entered in room we felt strong smell of Vicks in room.
Bathroom has no exhaust.
nazish
Stayed 2 nights in Apr 2024
Response from Quiana J. on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
6/10 Okay
Juan, Toa Alta
Business traveller
14 Apr 2024
Lining was itching and general conditions of property was average. Location and breakfast was great.
Juan
Stayed 3 nights in Apr 2024
Response from Quiana J. on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
8/10 Good
santanu kuma
11 Apr 2024
Nice property.
santanu kuma
Stayed 3 nights in Mar 2024
Response from Quiana J. on 13 Apr 2024
Thank you for taking the time to complete our online survey. We really appreciate you choosing to stay with us and we hope to see you again in the near future.
10/10 Excellent
Paula
11 Apr 2024
Paula
Stayed 1 night in Apr 2024
Response from Quiana J. on 13 Apr 2024
Thank you for taking the time to complete our online survey. We really appreciate you choosing to stay with us and we hope to see you again in the near future.
2/10 Terrible
Tunya
10 Apr 2024
Disliked: Cleanliness
Tunya
Stayed 1 night in Apr 2024
Response from Quiana J. on 13 Apr 2024
Thank you for taking the time to complete our online survey. We do apologize for failing to meet your expectations. We hope to get a chance to properly host you again in the near future.
Thank you so much for the compliments. We really appreciate you choosing to stay with us we hope to see you again soon in the near future.
6/10 Okay
Ravi Kumar
Travelled with family and small children
7 Apr 2024
Disliked: Staff & service
Staff not friendly, limited breakfast items,
Ravi Kumar
Stayed 3 nights in Apr 2024
Response from Quiana J. on 8 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
8/10 Good
Beth
7 Apr 2024
Beth
Stayed 1 night in Apr 2024
Response from Quiana J. on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. You are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
8/10 Good
John Ray
7 Apr 2024
John Ray
Stayed 4 nights in Mar 2024
Response from Quiana J. on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. You are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Staff was friendly. Hotel and rooms were not clean. Area is safe and close to Washington DC
Doulat
Stayed 4 nights in Apr 2024
Response from Quiana J. on 7 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. If any of this was brought to our attention we would of tried or best to accommodate you. We hope to see you again soon.
Ac and sync not working condition
Breakfast also not that good - cafeteria very congested
A
Stayed 3 nights in Mar 2024
Response from Quiana J. on 7 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
I liked the location of the hotel and staff were helpful but had few issues during my stay -
1) very big cockroach in bathroom
2) a/c not powerful enough to cool the whole room.
3) lukewarm water even at the highest hot setting in the shower.
Jimit
Response from Quiana J. on 7 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
Great breakfast, nice to have water dispenser in lobby. Staff was friendly - we just had to wait a bit to get into lobby when we were checking in. Shower curtain did not fully span the distance so kept getting water on floor. Hotel is tucked behind another hotel off the street - would be great to have signage indicating that. Otherwise everything else was great.
Amy
Stayed 2 nights in Apr 2024
Response from Quiana J. on 7 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
6/10 Okay
wesley
Travelled with family
5 Apr 2024
Liked: Cleanliness
They can do better in room services. Only one chef doing everything..rushing everywhere, sweating...he need help!
wesley
Stayed 1 night in Apr 2024
Response from Quiana J. on 7 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Thank you for the perfect rating. We hope to see you again in the near future.
8/10 Good
Anabel
5 Apr 2024
Liked: Amenities
The free breakfast is very convenient, just have to wake up early to secure a table. Property was overall okay for a weekend near DC. No complaints
Anabel
Stayed 2 nights in Mar 2024
Response from Quiana J. on 7 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
8/10 Good
Lee
Travelled with family
3 Apr 2024
Liked: Cleanliness, staff & service
This hotel was conveniently located for us. We traveled into town for a Wizards game and it was right off of I95. The hotel shows some wear and tear but what they have is clean and the staff was super friendly.
Lee
Stayed 1 night in Apr 2024
Response from Quiana J. on 7 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
10/10 Excellent
Dawason
2 Apr 2024
Dawason
Stayed 1 night in Apr 2024
Response from Quiana J. on 23 Apr 2024
Thank you so much for the prefect rating we hope to see you again in the near future.
10/10 Excellent
Abiyu
Travelled with family
2 Apr 2024
Liked: Amenities
We had a great time here
Abiyu
Stayed 3 nights in Mar 2024
Response from Quiana J. on 3 Apr 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn Pentagon City and the services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.
The staff checking us in and out were fabulous! There is a restaurant on property, however it was only opened on the weekends for dinner. Breakfast was great!
Nicole
Stayed 4 nights in Mar 2024
Response from Quiana J. on 3 Apr 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn Pentagon City and the services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.
A wonderful place to stay for bicycle riders who want to jump on the Mount Vernon Trail. Our group had a wonderful time
Richard
Stayed 3 nights in Mar 2024
Response from Quiana J. on 3 Apr 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn Pentagon City and the services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.
6/10 Okay
Kristie
1 Apr 2024
Kristie
Stayed 1 night in Mar 2024
Response from Quiana J. on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
10/10 Excellent
Jose Alex
31 Mar 2024
Jose Alex
Stayed 1 night in Mar 2024
Response from Quiana J. on 21 Apr 2024
Thank you for the perfect rating. We hop to see you again in the near future.
8/10 Good
Robin
Travelled with family, Travelled with group
30 Mar 2024
Liked: Cleanliness, amenities
The hotel is in a safe area and is close enough to Washington that you can drive to all the sites. The rooms were dated but they were clean. We had connecting rooms which were perfect for teenagers. Breakfast was good its from 6-9 but if you get there at 8:50 they will be packing up.
The staff isnt overly friendly but it didnt affect us. Overall, we had a nice stay.
Robin
Stayed 2 nights in Mar 2024
Response from Comfort Inn-Pentagon on 1 Apr 2024
We value your feedback. Thank you for staying with us.