2/5 Poor
Allison
Travelled with family
7 Aug 2022
Liked: Staff & service
Disliked: Cleanliness, amenities
This hotel lobby looks like grand. But in the room, the sheets and comforter were stained, one with a huge brown streak about 18” long, and another with 3 burn holes. We didn’t bother asking for new linens as we were exhausted when we came in and noticed them the next morning. We were afraid of the replacement. We were never given a map of the area until check OUT! The night before checking out I had a couple of questions. I called several times to the front desk with no answer or a message saying they were gone gor the day. I later overheard the check out person tell a patron not to worry, someone is always there, 24 hours a day.
The men in the lobby are wonderful and very helpful. Especially Tony, who will do anything from getting you into your room when you lock your self out, to explaining all of the different ways you can get to a destination. He made the hotel a better place! And why was there only one garbage with no garbage bags-for 3 days. We had to call for garbage pick ups. It was gross.
Stayed 3 nights in Aug 2022